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<pre>Array ( [var] => cut_url ) </pre> Resume for Gabriela O. for Executive Manager / Manufacturing in lindstrom, Minnesota. Search More Resumes for Executive Manager on #SH6LVSQWX

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Resume for Gabriela O. for Executive Manager / Manufacturing in lindstrom, Minnesota

Occupation: Executive Manager Industry: Manufacturing
Country: United States City: lindstrom
State: Minnesota ZIP: 55045

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Gabriela O.

Lindstrom,  MN 

Home   ®  Cell   ®  

Summary Of Qualifications 

Operations professional with proven achievement in revenue generation, supply chain management and profit growth.  Skilled in customer service, project management, software sales, capacity planning, production scheduling, support and installation, executive sales, manufacturing operations and product rollout.  Staff manager with experience leading, developing and directing individuals and teams.   

Core Competencies 

Sales and Marketing Technical
  • Tradeshow/Special Events
  • Project Management
  • Revenue Generation
  • Software Support & Installations
  • Market Share Improvements
  • ERP Implementations
  • Contract Negotiations
  • Graphic designs
  • Customer Relations
  • Crystal Report Writing
  • Pricing & Positioning
  • Software Customization
    Management Operations
  • Hiring/Training/Supervision
  • Purchasing/Inventory Control
  • Employee Efficiency Reporting
  • Production/Service Planning & Scheduling
  • Supply Chain Management
  • ERP Implementation
  • Policy Development
  • Procedure Documentation
  • Full P&L Accountability
  • Process Improvement

    Professional Experience

    Surgical Technologies, Inc. /Present

    Contract manufacturer for medical assembly, packaging, and sterilization. 

    Customer Service Manager    

    Scope: Managed customer service personnel,  Front Office Coordinato.

  • Company Survey.  Created, distributed and compiled results to identify opportunities for improvement.
  • Improved Quoting process.  Decreased quote turnaround time from days to .  Created automated quoting system to decrease errors and reentry. 
  • Proposal Creating.  Created customer quotes based on their specific needs.  Held prequote meetings as   Created customer contracts which defined our services, fees, customer deliverables and leadtime.   Approved department proposals.
  • ERP Analysis.  Identified company software needs to evaluate and implement an Enterprise Resource Planning software. 


    Manufacturer of automated material handling equipment and self check stations for libraries.

    Customer Service Manager    

    Scope: Implemented online training classes. Managed and marketed service contracts and maintenance visits. Updated website. Intranet trainer. Process improvement. Budget preparation.

    Workforce management, Managed Customer Service Department.

  • Supporting sales with marketing.  With no sales support/marketing materials, sales had been slow. Developed a team from marketing and sales to create a professional products catalog. Within months the brochures were developed and sent to both prospects and customers.  Product awareness is just now beginning to show up for the sales force. 
  • Stop Loss.  Incomplete recordkeeping hampered annual renewals of licensing fees and service agreements.  This inhibited collection of user payments. Created a methodology for determining proper license renewal procedures and for getting accurate service agreement billings out to customers. This increased our income immediately and prevented future nonbilling, capturing  an estimated $K in unbilled revenue.
  • Centralized for efficiency.  Decentralized customer filing created problems in access and organization that jeopardized efficiency. Developed and implemented centralized filing system that streamlined organizational efficiency and access. In just months, all employees knew where to access any and all information they needed related to customers.
  • Customer feedback.  No customer feedback data had ever been compiled. Developed a series of customer satisfaction surveys using rd party software. In month the surveys results were being compiled to create the information necessary to better serve customers. Information has just been collected and is currently being analyzed for potential action to improve customer service.
  • Newsletter.  The company did not communicate routinely with customer base.  Recognized the opportunity to solidify our existing customer relationships. Within months of original plan outline, newsletter was initiated, communicating with our clients about new products, announcements, and training opportunities. This program continues to solidify customer relationships to this day.
  • Increasing software utilization.  Enterprise software was underutilized and therefore ineffective. Created and conducted a training program to get employees uptospeed on the software’s capabilities. Usage increased from % to % creating better tracking of customer issues while new software is being researched.
  • Inspections improve customer satisfaction.  There was no inspection system in place prior to delivering equipment to customers, leading to random customer satisfaction. Worked with Engineering to identify inspection needs. Implemented inspections.  In month, there was a % improvement in product quality which has created a reduction in problems with installations.

    SYMTEC, INC /–/

    Manufacturer of heated motor sports items

    General Manager        

    Scope: Sales & Marketing, International and United States. Recruited management personnel and managed. Custom Report Writing. Managed website. Process Improvements. Product pricing. Developed bonus plan for production personnel based on efficiencies.  Backup Order Entry, Purchasing and Manufacturing Manager.  Increased company margin by % in one year. Directly managed the purchasing, accounting and production departments.

  • Branding .  Company lacked presence in industry publications.  Researched vendors and purchased advertising.  Within months, increased brand recognition began leading to sales increases.
  • Pricing.  Lack of a coherent pricing structure had led to inconsistent pricing and frustrated dealers and distributors.  Created various pricing manuals which established needed consistency and volume pricing discounts for dealers and distributors.  This contributed to the % margin increase mentioned above. 
  • Going global.  Observed an opportunity to increase sales internationally.  Studied the market and participated in a European trade show. Within months, established relationships with distributors. This led to the company’s first global customers. 
  • Supply Chain Management. Improved ERP software usage to improve material procurement, increase inventory turns and manage production work load. Established inventory safety levels to improve manufacturing lead times and decrease inventory.  Developed a bonus program to improve production standards which encourage process improvement and improved quality.


    Manufacturer of aluminum castings

    Production Control Manager

    Scope: Master Scheduler/Capacity Planner. Implemented computerized manufacturing schedule.  Software specialist and custom report writing.  Inventory process improvement.  Software training for internal employees.  Managed Customer Service Department.  Managed MRP/ERP System and improved usage. 


    Developed and marketed ERP software for manufacturing companies

    Application Specialist

    Scope: Technical support, help desk & installations, conduct onsite training, conduct classroom training, programming and custom report writing, problem solving and remote support, organized regional software user group, participated in national user conferences.  Maintained a high level of Customer Service.  


    Self employed manufacturing software and process consultant Parttime

    Software Consultant        

    Scope: Software implementation & installation. Manufacturing process consulting and documentation. Custom programming and report writing.  User Group Leader.  Software conversions and special projects. 


    Stamping manufacturer and die maker Parttime

    Customer Service/Production Control      

    Scope: Order Entry, production job entry, scheduling. Purchased raw materials.  Led software implementation and procedure reviews.  Performed custom report writing. 


    Developed and marketed ERP software for manufacturing companies

    Technical Sales Support/Customer Service

    Scope: Software demonstrations to prospective customers, customer service, onsite and classroom training, and trouble shooting/problem solving, phone support to manufacturing companies.  Maintained reference database, implemented a customer retention program, and provided technical support to Sales Personnel. 

    Education & Training 

    Business Management, Central Connecticut State University   

    Business Management, Mattatuck Community College      

    Introduction to Production Control & Inventory Management, APICS Course   

    Accounting Basics, Online University

    Office Technology, Control Data Institute        

    Crystal Report Writing, Seagate      

    Sales Techniques Seminar, Tom Hopkins        

    Persuasive Coaching & Influencing, Manufacturers Alliance

    Project Management Fundamentals, Edgo

    Project Management Applications, Edgo

    Computer Skills: 

          MS Word, Excel, PowerPoint, Project

          M by Bowen & Groves

          Vista by Epicor

          Visual Manufacturing by Lilly Manufacturing

          Crystal Report Writer



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