[var] => content
[type] => preview
[var] => cut_url
Highly reliable, clientoriented
and sharp professional with strong work ethics and a takecharge attitude.
Possess the necessary experience to implement innovative solutions to
solve customer problems along with a strong commitment in achieving
successful client and employer outcomes. Possess the knowledge and skills
necessary to handle the most complex field service and technical support
Twelve years experience
in Field Service and Customer Support.
Skills include hardware
validation, software validation, software and hardware root cause fault
analysis, isolation and repair, preventative maintenance and worldwide
emergency service and support.
Perform all aspects
of inhouse and field testing, installation, maintenance and operator
training to include documentation and development of training and service
Domestic and international
travel experience includes Asia, USA, Europe, Puerto Rico and Canada.
with Engineering, Manufacturing, and Quality Control, Sales, Regulatory
Affairs and other personnel to solve developmental problems.
with customers, supervisors, management, and coworkers via facetoface,
written or telephone and electronic communications.
Bracco Advanced Medical
Volume Interactions Pte
Field Service Specialist
Provide Field Service
support for Volumetric Interactive D Visualization of CT, MRI, and
PET/SPECT data on the Dextroscope® & Dextrobeam™ systems
for planning neurosurgical procedures.
system installation and network connectivity to Hospital digital PACS
for data retrieval, onsite root cause failure analysis as well as troubleshooting
and repair, software and hardware installation and upgrade, trade show
setup/teardown and inhouse system repair, telephone and email support.
onsite support in the Operating Room during clinical evaluations, troubleshooting
and the repair of system interface to navigational devices.
for Neurosurgeons, Fellows and Residents on use of the software for
segmentation of soft tissue, vessels, cortex, skull as well as PACS
query and retrieve of CT and MRI patient data.
Develop work instructions
and operating procedures specific to USA operations within the scope
of the companies Quality Plan and Mission.
for all USA Technical Service, Sales support and Marketing support for
all Luminary and Prototype systems, released software and BETA software.
Service Engineer / Applications Engineering
support for product testing of hardware and software modifications,
failure analysis and root cause failure.
repair and perform preventative maintenance on + complex dimensional
Rapid Prototyping systems manufactured by Objet and Stratasys and all
associated application software.
team member. Interface with Engineering, Manufacturing, Quality
Control and Customer Service on procedural and technical related issues.
to perform equipment installation, onsite maintenance, applications
training and software upgrades. Additional responsibilities include
providing technical support to Applications Engineering.
Field Service Controls Technician
OEM Plastic Welding,
Plastics Cleaning systems utilizing Thermal Dynamics.
PLC ladder logic
validation by means of debugging, testing and light programming on Allen
Bradley and Mitsubishi Controllers.
software including RSLogix, PanelBuilder, and GPPWIN for PLC’s,
Touch screen panels and operator interface panels, completion of system
startups, performing software debugging, upgrades and functional testing.
Remote Field Service Engineer
OEM K and K Ultraviolet
exposure WEB Handling and Motion Control Pick and Place systems used
in phototool imaging of multilayer PWB’s, flex circuits, masking
or HDTV screen development.
include equipment qualification testing, system installation, performance
evaluation and fault isolation. Provide worldwide emergency support;
conduct formal and informal maintenance and operator training in a classroom
group setting or in the manufacturing environment.
Perform all onsite
mechanical modifications and upgrades to equipment motion control components
and pneumatic components. All onsite tasks performed in a class ,
or higher “Clean Room” environment at the customers manufacturing
facility. Other specific duties include Test plan development and implementation,
preventative maintenance, documenting and tracking SPC data, any customer’s
open issues and all followup actions.
for motion control sequencing in Manual and Automatic modes identifying
safety hazards, material handling capabilities and system repeatability
performance within design specifications. Operating software environment
includes Microsoft Windows / and NT, MSDOS . – ., C++, and
Allen Bradley and Mitsubishi PLC controls. Hardware control utilizes
stepper motor, DC servomotor and pneumatic cylinders and components
positioned by and camera vision alignment.
Consult with customers
regarding the purchase of new product lines, system upgrades, service
contracts and training contracts.
Product Support Engineer
AAR Technical Service Center
Level II Technician
United States Air Force
Inertial Navigation / Guidance
and Control Systems Level Supervisor/Technician
South University Health Science,
DeVry Institute of Technology Electronic
Southern Illinois University Industrial
Central Texas College General
USAF Basic/Advanced Solid State/Digital
OliveHarvey Community College PreMechanical
Windows /, NT,
WK, XP & bit
MSDOS . – .
including command manipulation
Ability to read
Mechanical and Electrical Schematics
controllers and actuators
Servo Drives and
Optical and Micro
/ Department of Corrections: Computer
Patent Pending Design
of Automobile Security System