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<pre>Array ( [var] => cut_url ) </pre> Resume for Robert B. for Manager / Supervisor / Team Leader / Manufacturing in Batesville, Indiana. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #IO3EEDKRJ
 

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Resume for Robert B. for Manager / Supervisor / Team Leader / Manufacturing in Batesville, Indiana




Occupation: Manager / Supervisor / Team Leader Industry: Manufacturing
Country: United States City: Batesville
State: Indiana ZIP: 47006



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Manager

Distribution & Inventory

Robert P. B.

County Rd. ● Batesville, In. ● ●  
 

                                                                                                                                                

Experienced Operations Manager 

Skilled professional with years of experience working in a Healthcare Field Service Organization based on a foundation of a Master’s in Business Degree. Recognized for excellent ability to build and maintain relationships throughout the organization. Key strengths are proactive approach, attention to detail, ability to learn quickly and follow instructions, professional and meticulous analytical skills, and ability to work as a team player as well as lead and develop others. Excellent decisionmaking and problemsolving skills developed while meeting the challenge of constantly fluctuating home healthcare business environment.

Core expertise includes: 

Inventory Control & Materials Liquidation  General Operations & Productivity Improvement

Logistics, Route Management & Transportation  Warehousing, Terminal & Distribution Centers

Customer Service, Satisfaction & Retention  Business Metric Development & Execution

Strategic Planning & Operational/Capital Budgeting Linking Continuous Process Systems & Technology 

Master of Business Administration  Business   Indiana Wesleyan University, Marion, Indiana

Bachelor of Science  Business  Indiana Wesleyan University, Marion, Indiana Cum Laude 
 

                                                                                                                                                

Professional Experience 

HillRom, Inc.           to Present 

Manager Field Service Distribution and Inventory to Present 

Hold full accountability for warehousing/distribution center with ultimate responsibility of million dollars of rental equipment in service locations across the United States as well as fiscal replenishment and life cycle processes. Responsible for all operations, including receiving, inventory, and distribution of over various product models within the United States and Canada. 

 Developed and established inventory control procedures and maintained effective internal control over the physical product flow and accounting of inventory receiving, shipping and other inventory areas.

 Coordinate communication with Accounting, Fixed Assets and Operations management and other impacted departments

• Direct the scheduling and ensure performance of physical inventories as well as Cycle Counts.

• Determines the plan for the storage of all inventory product using frequency specifications and replacement calculations to determine fill rate

• Responsible for all resetting of product lines to maximize efficiency in the rental fleet 

• Oversee daily inventory analysis to solve inventory issues quickly such as locating product and processing inventory for pending sales 

• Work closely with Production Scheduling and Sourcing to assure that products are produced and shipped on time while maintaining shipping efficiencies and product quality of finished products.

• Analyzing data to monitor product movement and plan improvements as well as communicate with Sourcing and Marketing on utilization through Product analysis 

 

Robert P. B.          Page  
 
 

CRM Functional Design Leader

Assigned to ensure the successful implementation of JDE ERP system including a CRM application and paging capabilities for HillRom, Inc.  Responsible for representing Capital and Therapy service management teams and for resolving the team’s challenging issues. Escalated critical project issues to Executive Management Team; communicated recommendations to the team and implemented. Kept Service Executive Management informed of team progress, issues, etc. Stayed informed regarding service initiatives and direction in order to maximize the team’s abilities to successfully develop and implement service solutions in JDE while minimizing waste and rework. Ensured team direction was consistent with the long and shortterm strategic objectives of the Compass and the Service Organizations.  

• Develops and executed strategies that balance cost and CRM Functionality within PeopleSoft ERP

• Establishes goals, action plans, for Design Team

• Directs and develops management staff and Functional team as well as IBM Technical Personnel

• Conduct employee evaluations and reviews; Discipline & Recognize employees

• Manage Technical Design process through off shore IBM personnel

• Design and Implement training programs utilizing employees and vendors 

Technical Support Call Center Manager

Extensive call center management experience for major Medical device company HillRom Inc.. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems and similar technology.  Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, and quality assurance standards. Successfully moved and integrated an acquisitions callcenter operation from Atlanta Georgia to Batesville In. while gaining a % improvement in speed of answer as well as increasing customer satisfaction. 

• Develops/executes strategies that balance cost and customer satisfaction

• Establishes goals, action plans, and call center metrics

• Directs and develops management staff and team leaders

• Conduct employee evaluations and reviews; discipline and recognize employees

• Control interpersonal issues and manage employee staffing requirements

• Schedule staffing to maintain cost controls in line with call volume

• Monitor inbound customer based calls to ensure customer satisfaction, and analyze phone statistics to ensure customer compliance

• Draft formal letters for customer s and internal staff 

Technical Support Supervisor  
 

• Provided a communication link between Management and personnel

 Monitored call quality through random staff recordings

 Organized and implemented department training curriculum and monitor compliance

 Responsible for monitoring productivity measures with peers and management


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