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I Have the Potentials, ambitions and seriousness to work hard with full enthusiasm in all Circumstances to expend my knowledge and experience in different fields. I would be pleased to be interviewed hoping to be a member of your team To work together for the success of the company in an atmosphere of tough competition. Looking forward to your reply.
FADI N. SAID N.
Date of Birth: Place of Birth: Amman Jordan Nationality: Jordanian Matiral Status: Married Cell: + P. O. Box . Code: Email: Al Jandawil Amman Jordan
Quality Assurance and Development Specialist
Seeking a Challenging Position Where Excellent Business Process Management, HR Management, Marketing, and Customer Care Skills are required.
years Experience in Quality and Development Specialist. years of Excellent Customer Service.
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MBA, Business Administration , GPA Very Good AlBalqa&; Applied University, Amman, Jordan BA, Marketing , GPA Good, AL Zaytoonah University, Amman, Jordan Diploma, Marketing, GPA Good, AlBalqa&; Applied University, Amman, Jordan from // from // from // to to to // // //
Quality and Development Specialist Jordan Engineers Association
Quality & Development Skills Tasks and Responsibilities: Work within Quality & Development team in accordance with the following tasks:
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Analysis of business processes and determines the weaknesses and strengths. Design the future status of the procedure to avoid the weaknesses and promotion the strengths. Viewing the results and discussed with senior management and the Board of the Jordan Engineers Association. Develop a plan for the future status of the application. Followup implementation of the application with the concerned departments. Review of procedures after a period of application of the guidance and control. Preparing reports for senior management on the results of internal audit in each of the departments. The work of comparative studies of similar markets. Study the integration of services to reduce costs and standardize policies.
Fadi N. , MBA
Study of the workload and determine the number of staff required to work. The work of economic feasibility studies for the purchase or lease. All the tasks entrusted to the management of Business Processes Management BPM. Participant in the management team and business processes in the Jordan Engineers Association. · Study of remedial and preventive actions proposed by the staff or those resulting from · Internal audit to determine their applicability. · Followup the implementation of remedial and preventive actions that have been adopted. · Documented processes and procedures in all spheres of the Association and the followup to new versions. · Distribution of documents and forms on employees according to the approved distribution list. · Modeling on working procedures used and the followup to new versions. · Prepare reports on the achievement of strategic objectives and annual plans of work of the Chambers. · Design and continuous updating of indicators for measuring performancebased. · Followup different departments to calculate the values of performance indicators. · Prepare reports on the performance of departments and the association in general. Knowledge and capacity required for the work: · V. good knowledge of legislation and regulations for association work. · Proficiently Communication Skills. · Very Good Knowledge in English language. · The ability to use the ARIS Software.
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Customer Service Team Leader Customer Service Representative Jordan Engineers Association
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Customer Service Skills Tasks and Responsibilities: · Key Account Manager at JEA with the mobile company ZAIN, ORANGE, UMNIAH. · Motivated and retained an effective administrative and supporting team to provide high quality services to JEA. · Recognized by JEA for contributions in training and for superior customer service. · Sell JMTS&;s service and handsets to JEA customers. · Sell service features and other value added services to JEA customers. · Responsible for accurate data entry on the services contract. · Responsible for reporting daily sales activities to JEA Customer Service Manager. · Educate customers about the service and related features. · Responsible for providing the customer with the SIM card, mobile number. · Responsible for acquiring numbers, handsets and SIM cards from other branches upon demand. · Solve customers&; problems and answer queries. · Responsible for inventory on daily basis for handsets and Cash Money. · Assisting and evolving plans and imaginative solutions suggesting ideas to shops for problems they encounter on daily basis through referring to Customer Service Manager to better serve customers.
Fadi N. , MBA Page of
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Facilitating and participating in promotional activities. Responsible for preparing the stock report on daily basis, and making sure of the availability of the stock in all the JEA branches. Achieved outstanding performance in providing high quality service to JEA valued customers. Suggested procedures & programs that improve performance. Maintained phone call quality and made it as productive as possible. Handled subscribers&; inquiries & communicated any update to them with accurate information on new services & educating them about existing services & products. Contacted Customers and found ways to settle their accounts. Documented cases that need follow up and transfer them to entitled personnel. Received calls from customers to answer their queries, solve their problems and provide solutions.
Instructional and Training Skills:
· · · · · · Certified trainer form Institute of Leadership and Management in Management and Marketing Proven ability to effectively develop and teach training curriculums. Conducted training workshops to INJAZ. Organized and administered several training courses in management and soft skills. Assisted in the development of the course for college students. Conducted training workshops Content Based Orientation Training CBOT for Volunteers with INJAZ. Present sixth workshop for Volunteers titled "Train the Trainer" in kempinski & Le Meridian & Le Royal hotel Amman Jordan st in // nd in // rd in // th in // th in // th in //. Present the workshop in Job Fair for public audience titled "Communication Skills" in Hyatt Amman hotel AmmanJordan // . Training teams participating in the competition business leaders on the skills of Presentation and how to Market Projects //.
· · · · · · Managed all operations of the customer service department and support units relative to JEA. Proven ability to motivate and inspire trainees to strive for success. Excellent leadership, interpersonal, and communication skills. Ability to demonstrate a positive, enthusiastic and friendly attitude. Led several recruitment committees for hiring new personnel. Capability to work under pressure. Strong verbal communication skills and Excellent Negotiation Skills. Customer Service Oriented. Corporate social responsibility. Solving Problem, Team Player, Project Management Skills, Strategic planning. Business Process structuring and ReEngineering.
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Fadi N. , MBA
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Distinguished Trainer Award. Project Management Professional PMP training course. Business Process Management BPM Fundamentals. Using ARIS Toolset in Process Management Projects. Customer Satisfaction & Addressing their Complaints. Satisfying the Requirement of ISO Standard Processes of Mystery Shopping ISC Quality Certification. Problem Solving & Decision Making Skills. Time Management & Communication Skills. ISO & Internal Auditing. Serve Model Leadership. Emotional intelligence. TOEFL, ICDL Certification.
Note: I have more than this Training.
Teaching Skills: I taught courses in Al Qadesiah College Amman Jordan at first / second semester /: · Principles Marketing · Principles Management · Production & Operation Management · Total Quality Management · Human Resource Management · Business Low · Financial Analysis using Excel Office · Computer Applications in Business Administration AWARD
· AWARD FROM INJAZ FOR THE CREATION OF ECONOMIC OPPORTUNITIES FOR JORDANIAN YOUTH.
Fluent Arabic and English V. Good.
· · · Association of Business Process Management Professionals USA. Institute of Management Consultants and Trainers Jordan. Jordan Society for Quality.
Fadi N. , MBA
. Kifah Huraiz, HR & Development Manager, Jordan Engineers Association, Address: Amman, Jordan. Mobile : + . Email: . Ali Abu Shammaleh, Corporate Sales VIPs&; Account Manager, ZAIN, Address: Amman, Jordan. Mobile: + . Email:
. Allam Al Sharif Training Officer, Curricula & Training Unit HQ Tel: + ext. Email: Mob: +
Fadi N. , MBA