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<pre>Array ( [var] => cut_url ) </pre> Resume for Robert H. for Customer Support / Client Care / Nonprofit in North Las Vegas, Nevada. Search More Resumes for Customer Support / Client Care on Resumark.com #UISXB2CN7
 

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Resume for Robert H. for Customer Support / Client Care / Nonprofit in North Las Vegas, Nevada




Occupation: Customer Support / Client Care Industry: Nonprofit
Country: United States City: North Las Vegas
State: Nevada ZIP: 89031



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ROBERT D. H.
Ferrell St.
COMMUNICATOR
N. Las Vegas, NV
|WHAT I BRING TO THE TABLE |
|Excellent written & verbal communications skills |
|Experience in various media |
| |
|Cultural openness and awareness |
| |
|Strong commitment to customer service |
| |
|Problem solving skills and experience |
|WHAT I’VE DONE |
|Managed resort lodging for nine years |
| rooms and RV spaces |
|Staff of up to eight |
|Coordinated safety and environmental management programs |
| |
|Planned and implemented multifaceted communications programs for a |
|Fortune company |
|Wrote, edited and published technical/customer service magazines, brochures, newsletters, video scripts |
|and other materials |
|Prepared executive speeches, talking points, and background material for both internal and external |
|audiences |
|Planned, promoted, developed collateral materials, and provided onsite management of events drawing up to |
|, attendees |
|Provided communications support to the Employee Relations, Community Relations and EEO functions |
|Developed and organized grassroots campaigns |
| |
|Lived for extended periods in Europe and Asia |
| |
|Served honorably in the U. S. Air Force – Viet Nam veteran |
| |
|Graduated from the University of California at Irvine with a BA in Social Ecology |
PROFESSIONAL EXPERIENCE
May to April
Motel Manager
Temple Bar Marina, LLC.
Temple Bar Marina, AZ
Managed the daytoday hospitality operations for a room motel and
RV spaces at Temple Bar Marina, a Forever Resort
• Developed and implemented department standard operating
procedures for Front Desk & Housekeeping
• Handled additional duties in the Front Office including mail
handling, gas sales, small boat and houseboat rentals, other
duties as required
• Acted as direct liaison with production company using Temple
Bar Marina as base of operations for Discovery Science Channel
production
• Coordinated safety and environmental management system
programs
. Managed immediate resortwide response to a major
fuel spill
• Designed and published newsletter for resort customers
February to January
Corporate Employee Communications Specialist
Northrop Grumman Corporation
Los Angeles, CA
Planned and implemented multifaceted companywide communications
programs
• Served on the intercompany team and led the intracompany
team of communicators developing and delivering
comprehensive communications campaigns designed to facilitate
merger activity
o Directed design, development and implementation of
intranet site to increase employee awareness of merger
activities
o Supervised design, production, and distribution of
company overview brochure developed for the merger
activity
• Prepared inaugural address for Corporate Vice President and Chief
Human Resources, Communications, and Administrative Officer upon
his election as Chairman of the California Manufacturers Association
• Planned and produced communications and entertainment for
annual year anniversary employee events
• Led team that developed and produced all direct communications
and collateral materials in various media for event that drew
,
• Supported the VP of Employee Relations and Communications,
the Director of Community Relations and the Director of EEO
• Worked on grassroots activities geared toward encouraging our
employees to become involved in the political process on behalf
of
the company
PROFESSIONAL EXPERIENCE
March to May
Field Study – Planning and Public Policy
City of Huntington Beach, CA
Supported City Planning Office Staff, as required.
• Researched information and cowrote several sections of an EIS for
legislation on Trailer Park conversion to condominiums.
MILITARY EXPERIENCE
November to November
U. S. Air Force
Chief Weather Observer/ Scheduling NCO
• Reorganized unit observer schedules to reduce manpower
requirements by / while increasing service output
Airborne Voice Processing Specialist
• Provided national security intelligence support as a Chinese
Mandarin linguist, also qualified and performed special projects in
French
EDUCATION & CERTIFICATIONS
Bachelor of Arts in Social Ecology
University of California at Irvine UCI
Linguist/Interrogator Course Chinese Mandarin
Defense Language Institute, Monterey, CA
• Honor graduate
Chinese Mandarin Aural Comprehension Course
Defense Language Institute, Monterey, CA
• Honor graduate
Regents Graduate
Niagara Wheatfield Central High School, Sanborn, NY
• Special emphasis in French & German

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