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FELICIA L. M. | Main Street
HIGHLIGHTS OF QUALIFICATIONS
o Dedicated, hardworking Administrator with firsthand understanding of human services from both
clinical and management perspectives eager for new challenges.
o More than years’ experience managing vocational programs, including developing and
administering budget, supervising personnel, ensuring compliance with program standards
and all applicable rules and regulations, and maintaining high standards of client services.
o Hold Master’s degree in Human Services Administration and BA in Human Services,
supplemented by numerous certifications in multiple areas, including leadership and
delegation and supervision.
o Continuing to provide vital services to individuals despite significant budget cuts.
o Experienced in providing services for range of client populations, including juvenile
offenders, substance abusers, teenage parents, atrisk youth, developmentally disabled,
forensic adults, and emotionally disturbed children and adults.
o Exceptional communications skills.
DIRECTOR OF EMPLOYMENT AND SOCIAL SERVICES, WCI, Waltham MA
o Directs and supervises the staff and support departments, coordinates special services and
coordinates activities of related support and professional service departments.
o Prepares operating plans and drafts of plans, policies, programs and procedures.
o Implements improved systems and procedures, monitors systems, and controls and audits
o Makes studies of adequacy and effectiveness of general administrative and support services
and makes recommendations.
o Prepares data for budget preparation, operating and statistical reports, and analysis and makes
o Monitors requisitioning of supplies and equipment. Requisitions materials and supplies for
administrative, professional and support services activities.
o Attends management staff meetings, conferences and consults with Clinical and Support
REHABILITATION COUNSELOR, DC GOVERNMENT, Washington DC
o Manage multifaceted program focusing on outpatient treatment for patients suffering from
serious mental illness, with emphasis on helping patients grow and maintain acceptable
lifestyles outside hospital.
o Supervise staff of ten professional Case Managers who serve as critical link between patients
and treatment provider, ensure basic services are provided, and work to keep patients oriented
o Created socialization aspect of program to provide goalfocused opportunities for patients to
interact with others and to become comfortable in social settings. Program extends to day
trips and special events.
o Manage budget with approximately $, discretionary money to be thoughtfully allocated to
client support, including providing tuition assistance to individuals attending colleges and vocational
trainings per Federal Govt. mandates.
PROFESSIONAL EXPERIENCE Continued
Vocational Specialist, Rehabilitation Services administration, Washington DC Govt. Continued
o Manage budget with approximately $, discretionary money to be thoughtfully allocated to client
support, including providing tuition assistance to individuals attending colleges and vocational
trainings per Federal Govt. mandates.
o Make presentations about program’s services to social service agencies to increase awareness
in community and encourage referrals.
o Met with employers in the community to develop and maintain specialized jobs for clients of
o Developed relations with other community providers to enhance services provided to clients
PROGRAM DIRECTOR , Beacon of Hope House New York, NY,
o Program Development, started up new vocational program, addressing services needs for individuals
with severe mental illness.
o Supervised compliance of agency policies
o Supervised staff and clients of the gaency
o Conducted site visits and evaluated pertinent data to ensure compliance with regulations; facilitated
annual recertification process for both sites.
o Prepared and delivered presentations on program services.
o Provided crisis intervention and acted as liaison to service providers and community
Ph.D Human Services Administration Present
MASTERS OF Human Services Administration , New York, NY,
BACHELOR OF ARTS IN HUMAN SERVICES, Audrey Cohen College, New York, NY,
o Vocational Service Providers Job Development University of MD
o Proficient in MS Office, Exel and other office software.