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<pre>Array ( [var] => cut_url ) </pre> Resume for Karen B. for Manager / Supervisor / Team Leader / Nonprofit in St. Louis, Missouri. Search More Resumes for Manager / Supervisor / Team Leader on #GCF9QXNXB

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Resume for Karen B. for Manager / Supervisor / Team Leader / Nonprofit in St. Louis, Missouri

Occupation: Manager / Supervisor / Team Leader Industry: Nonprofit
Country: United States City: St. Louis
State: Missouri ZIP: 63125

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Karen B.
Albemarle Circle • St. Louis, MO
Home •
Executive Assistant, former member of the United States Navy Reserves, with over sixteen years of
banking, finance, and mortgage experience. Customer service oriented, team leader, experienced in
hiring, training, interpersonal skills, scheduling, financial budgets, performance reviews, and proficient
in Microsoft Office. Previous experience includes several promotions while employed with US Bank:
Operations Officer, Supervisor, Productivity/Quality Control Manager, Lead Customer Service
Representative, Customer Service Representative, Chargeback Analyst, and Senior Clerk. Secret
Security Clearance through .
West End Mount Carmel FGB Church Executive Assistant October
BBS Funding Solutions Funding Specialist February April
WEMC Community Outreach Services Facilitator March July
Aames Home Loan Account Executive August –
Delmar Financial Company
Loan Consultant August –
New Frontier Financial Services, Inc.
Loan Consultant September – June
Edward Jones of St. Louis, MO Investment Representative May –
US Bank of St. Louis, MO
Operations Officer/Supervisor July –
Education: University of Phoenix St.
Louis, MO
Master of Business Administration November
GPA: .
Columbia College St. Louis, MO
Bachelor of Science in Business Administration
Emphasis in Management
GPA: .
• Skilled with computer systems and software.
• Wellorganized and efficient, work well in a high pressure environment.
• Selfstarting, goaloriented strategist whose confidence, perseverance and vision promote success.
• Ability to consistently meet deadlines; work effectively with the public, and in a team environment.
Notable Skills and Responsibilities
Oversee all aspects of the day to day operations.
Heavily involved in strategic planning, budgeting, long range financial forecasting and coordination of
financial analysis.
Interview and hire new employees.
• Complete performance plans and reviews.
• Ensure appropriate and accurate accounting and membership records are maintained.
Successfully managed the Electronic Funds Transfer department while the manager was
reassigned; subsequent promotion to an Officer position.
• Determined production and overtime scheduling, monitored performance, assisted in
preparing department budgeting.
• Worked closely with the Human Resources Division in recruiting, interviewing, hiring, and
termination when necessary.
• Ensured department compliance with regulations according to US Bank procedures,
contractual agreements and deadlines set by the Federal Reserve Bank.
Managed productivity and quality control unit for the Credit Card Division of US Bank.
• Successfully supervised + employees as a Lead Customer Service Representative.
• Extensive experience in Mortgage Banking, Consulting, and Brokering.
• Facilitated Introduction to Microsoft Word and Excel Computer Classes.
• Ongoing service provider in the areas of job skills, resume writing, interviewing skills and
techniques, work ethics, and employment resources.
Cost Reduction Analysis
Reduced cost by over $K over a four years time frame.
Manage the debt and investment activities of the church.
Negotiate bank financing and maintain bank confidentiality.
Analyze financial strategies and project feasibility.
Currently providing consultation to small and midsized businesses to increase their cash flow
by way of Factoring.
Saved US Bank over $K by aggressively pursuing what was believed to be a financial loss.
Reduced US Bank employee over time from hours to hours per month.
Helped to implement a new department that monitored credit card fraud, which decreased
fraud write offs and generated $M in savings for Card Services Operations of US Bank.
Organizational Development/Team Building
• Initiate and lead financial seminars for the congregation.
• Successfully implemented the startup of BBS Funding Solutions.
• Increased employee communication within department by implementing monthly activities at
US Bank Card Services Division.
• Nonexempt turnover exceeded standards at a rate of %.
• Ensured completion of employees’ participation in Star training classes at US Bank.
Customer Service Improvement
• Respond to written and telephone requests for ministry related inquiries.
• Maintains high standards of excellence.
• Implemented quality call monitor sheet to ensure quality customer service.
• Maintained department service levels with regard to quality of service within industry
• Dean’s List for two consecutive semesters – Columbia College
• Naval and Marine Corp Achievement Medal
• Joint Service Achievement Medal
• Joint Meritorious Unit Award
• Global War on Terrorism Service Medal
• National Defense Service Medal
• Naval Reserve Meritorious Service Medal
Member Affiliations
• American Red Cross Armed Forces Team
• American Legion
• Urban League of Metropolitan St. Louis
References: Available upon request.

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