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<pre>Array ( [var] => cut_url ) </pre> Resume for Thomas G. for Executive Manager / Office Supplies & Equipment in Sacramento, California. Search More Resumes for Executive Manager on Resumark.com #Y618VGBFN
 

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Resume for Thomas G. for Executive Manager / Office Supplies & Equipment in Sacramento, California




Occupation: Executive Manager Industry: Office Supplies & Equipment
Country: United States City: Sacramento
State: California ZIP: 95991



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Thomas G. Circassian Drive :: Yuba City, California .. :: Customer Service and Operations Manager Customer service and operations manager with + years experience. Expertise in cultivating internal and external business relationships, developing new business in varying arenas, and budgeting. Proven ability to delegate and supervise teams in excess of members and to manage budgets in excess of $ million. Excellent leadership, communication, and customer relations skills. Client Relations :: Contract Negotiations :: Facility Management :: Forecasting :: Operations Management P&L Responsibility :: Risk Management :: StartUp Operations :: Team Facilitation :: Territory Development Career Achievements * Achieved sales of over $,, with over . million in the pipeline for remainder of year and million for next calendar year. * Sold and managed equipment service for financial industry. * Built and maintained strong customer relationships. * Developed territory plans to create demand and to successfully exceed objectives. * Managed equipment repair, installation and sales over large geographic areas including Alaska, Arizona, Nevada, California, and Hawaii. * Managed staff in excess of with managers reporting directly. * Developed new business at NCR, Diebold, and Bank of America. * Developed and managed budgets in excess of $ million. * Met or came in under budget consistently. * Developed and managed service level agreements. * Managed personnel issues on all levels. * Developed and maintained internal and external measurement reports nationwide for inhouse service department. * Developed new retail business from the ground up. Professional Experience NCR. Dayton, Ohio. . Territory Sales Manager * Managed customer relationships with over financial institutions in Alaska, Northern California, and Northern Nevada, handling escalations of product delivery and installations. * Sold financial equipment and software to achieve at least $. million in direct sales and $, in service contracts annually. * Built territory plans for expanding business in a territory that had been unproductive for several years. Selected Accomplishments * Developed new relationships with competitors in all areas of territory. * Achieved sales of over $,, with over . million in the pipeline for remainder of year and million for next calendar year. * Built annual territory plans. Grills For All Seasons. Yuba City, California. . Owner / Manager * Built BBQ Retail Store from the ground up, striving to become best in class for customer service and superior products. * Developed and managed P&L for new store. * Developed vendor relationships to support food and hardware retail needs. * Developed and maintain new relationships within the community, ie: Chamber of Commerce. Selected Accomplishments * Built multistore environment within nd year. * Made store profitable within years. * Developed profitable catering business to enhance store offerings. * Implemented cooking classes to increase product interest. * Won TriCounty Iron Chef competition on behalf of the store. * Recognized by vendors as the top BQQ Store in the Western US. Diebold. Canton, Ohio. . Regional Service Manager * Supervised equipment repair and installation staff in Arizona, California, Nevada, and Hawaii for financial institutions. * Developed and managed P&L in excess of $ million. * Managed staff with direct reports. * Developed and maintained new customers. * Maintained all internal and external reporting. * Managed all personnel issues. Selected Accomplishments * Came in under budget by more than % consistently. * Increased profit margin by more than $ million in first year. * Increased productivity of area by over % in first year. * Increased customer base by % in nd year. * Increased productivity in Hawaii by % in second year, despite challenges of the local area. * Led, hired, and improved relationships with staff effectively. Bank of America. Charlotte, North Carolina. . Vice President / Regional Service Manager * Directed equipment repair for Northern California. * Developed and managed budget in excess of $ million. * Developed and managed service level agreements. * Directed remote staff in excess of individuals located in offices along the west coast and comprised of district managers, administrative staff and regional specialists. * Managed personnel issues on all levels. * Developed and maintained internal and external measurement reports nationwide for inhouse service department. * Developed new business and maintained internal and external business relationships. Selected Accomplishments * Maintained annual budget at least % under projections. * Increased staff by % within years while increasing profits. * Developed plans to expand into several states where the company was not represented. * Spearheaded the project to sell inhouse service department to outside vendors, such as NCR and Diebold. * Served as trainer in C.A.R.E. day customer service improvement training program for national staff. Security Pacific Bank. Los Angeles, California. Manager Education * * Culinary Arts Institute. Roseville, California. * Banquet and Catering Management. Cypress College. Cypress, California. * Field Service Management. University of Wisconsin. Madison, Wisconsin.

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