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Town and Country Boulevard, Apt. D
Ellicott City, Maryland
Service Oriented, Industrious, Driven
Extensive experience in providing world class customer service, developing strong client relationships, conducting customer surveys, and developing stellar reports. Strong sales skills and vibrant customer management abilities
Customer Service Administrative Services Healthcare Call Center Problem Solving Survey Analysis
Exceptional customer service skills coupled with fresh approach to sales tasks and ability to close sales through dynamic presentations and innovative sales pitches. Ability to foster customer trust by providing customized and focused solutions as for their needs. Developed longlasting customer relationships. Experience in diverse environments. Enhanced data management skills and proven expertise in creating and executing surveys and generating detailed reports. Outperform goals consistently and surpass expectations at all levels.
Customer service representative
Healthstream Research, Laurel, Maryland
Closely interfaced with hundreds of customers every year to conduct comprehensive surveys, address customer issues, and develop detailed reports. Made warm calls for surveys from nationwide list. Made urgent reports on a need basis and transmitted the same electronically. Entrusted with complex surveys and customer service tasks owing to exemplary performance and display of solid talent at handling tense situations and customers.
Successfully handled over calls per day. Performed surveys per day, hundreds every year.
Managed challenging customers with professional and courteous approach.
Built strong relationships with customers and achieved % customer satisfaction.
Delivered outstanding performance and exceeded all expectations won two longevity awards within five years.
Collated and processed customer survey data, generated and sent detailed reports to hospital facility QA team.
Aggressively increased sales approx. % to % through upselling and crossselling.
Clerk, Express Services, Inc., Columbia, Maryland
Regularly called on customers to ascertain needs for products and information.
Focal contact point for responding to, and resolving, customer queries.
Efficiently entered large volume of orders; organized and managed data.
Telemarketer, First Maryland Mortgage, Inc., Columbia, Maryland
Initiated large volume of cold calls to interface with and engage customers, explain product features, deliver audiencefocused presentations, and drive sales growth by providing active solutions for customer needs. Delivered highlyinfluential dynamic sales pitches.
Called over individuals daily. Utilized extensive relationship development and upselling to maximize sales growth.
Researched client base and ascertained whether residential clients were potential customers to solicit for future mortgage business.
Responsibilities included call handling and distribution of mail.
Customer Service Representative,
V.S.I. Meter Group Services, Inc., Willow Grove, Pennsylvania
Accomplished all duties as a contractor for Baltimore Gas and Electric.
Guaranteed that customers were wellinformed and updated about necessary requirements.
Ensured scheduling of gas and electric customers for electronic meter updates through outbound phone calls.
General Clerk/Customer Service Representative,
Adecco, Inc., Columbia, Maryland
Performed outbound phone surveys for automobile service accounts.
Ensured correct scheduling of BGE customers for inside gas meter inspections.
Enhanced preparation, collation, and management of data for customer database.
General Clerk, Adecco, Inc. Columbia, Maryland
Assembled photocopies of vital information; maintained accuracy of department orders that were billed.
Engaged clients through proficient phone management.
Certified Nurse&;s Aide, HMI School
Medical Assistant, Ultrasound Diagnostics School,
Windows, Knowledge of Word
~ Excellent References Available On Request ~