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Pinebrook Drive ◊ Rochester, NY ◊ ◊
Project Manager ●
Training / Implementation Specialist
from concept to implementation”
Extensive experience in
developing, conducting, and supervising exceptional training programs
which have exceeded objectives for a wide range of products and solutions.
Superb communication and
interpersonal abilities; works effectively with diverse audiences.
A proven success record
in crossfunctional teams while recognizing complex technical issues
and developing innovative solutions.
Flexibility to meet the
demands of many organizations.
Implementation of advanced
projects and programs making significant impact on various organizations,
clients, and stakeholders.
Specific areas of business
experience include: Digital Imaging, Digital Printing, Aviation
Security, NotforProfits, : / Personalized Marketing, Consultative
Services, Call Center Management, Customer Service, Sales, Business
Leadership, Operation Management, Audit.
of Business Administration – MBA Medaille College
Color Imaging Rochester Institute of Technology
of Business Science Marketing Rochester Institute of Technology
State Property & Casualty Insurance Agent License New York State
Technologies formerly Premier Technical Services June
Instructional Designer, Project Manager, Trainer
Developed CBT, Instructor
Led, and supporting materials of various types for companies such as
Xerox, Carestream Health, Getinge, and others.
Responsible for maintaining
account management and meeting deadlines.
Academy for Mathematics & English September
Manager and Tutor April – July
Managed two storefront
tutoring centers with billable hours per week across them.
Designed, implemented, and
managed SAT tutoring program, resulting in average increases of
points per student on subsequent exams.
Taught high school and adult
students oneonone and small groups English grammar rules, vocabulary,
reading comprehension, and essay writing skills in preparation for standardized
testing SAT, ACT, Military entrance exams, etc.
Hotel and Spa April, –
Verifies and balances entries
and records of financial transactions reported by each hotel department
during day. This includes not only hotel folio entries, but fullservice
restaurant, room service, lounge/bar, banquet operations, fullservice
Spa, Golf course, and fitness center.
Proficient in using adding,
bookkeeping, and calculating machines.
Provide excellent guest
services such as checkin, reservations, and other guest requests.
Passage International May
Designer / Trainer / Project Manager Contract
Created both CBT and ILT
classes for Aviation industry partners related to security procedures
and Xray based scanning devices.
Delivered Xray scanning
device TraintheTrainer sessions to over TSA instructors at airports
across the Homeland Security network including Atlanta, Charlotte,
Chicago, Philadelphia, and many others.
Managed a $M international
development and delivery project, resulting in an ontime implementation
and exceeding all client expectations. Successfully conducted
onsite training sessions to Police Officers at the Abu Dhabi International
Airport in the United Arab Emirates. Certified participants’
knowledge and competence in all sessions and recommended future trainers
at each site.
Corporation, Production Systems Group Marketing March
Manager / Training Contract
Managed project plans for
the FreeFlow family of seven integrated software products, which consisted
of continuous negotiation of Subject Matter Experts input, Engineering
requirements, Vendor response and delivery, changing business needs
and dates, and budget compliance.
Press / CLARiGO Marketing Dec
of Business Development / Sales Manager
Led the personalized marketing
and digital print division Indigo press. Managed a seven member
production team and an annual budget of $M.
Directed business development
and operations for a new division including workflow creation, staff
development, lead/sales generation, project management, fulfillment,
and ROI analysis.
Developed innovative solutions
designed to meet customer and internal goals, resulting in consistent
growth of % increased in revenue, traffic, funding, or leads.
Kodak Company / NexPress Solutions Dec
Development Manager / Project Manager
Led multiple crossfunctional
teams engineering, QA, testing, implementation, client, legal, marketing,
sales in developing, integrating, and implementing custom software
solutions for specific installations of NexPress digital printing
presses, resulting in over $M in additional product sales.
Generated and gathered custom
requirements from clients for new solutions and services. Average
project cost to the client averaged $M per project.
Provided advanced consulting,
methodology training, and solutions to customers.
Presented detailed project
plans and summaries to senior management; both inhouse and clients.
Development & Delivery
Managed solution program
development, implemented training schedules, drove technical content
validations and delivered training solutions and programs within product
launch commercialization process for program related to hardware, software
solutions, sales, marketing, and other strategic initiatives vendor
Conducted gap analysis,
training outlines, and content verification storyboard before developing
solutions to evaluate appropriateness of instructional methods.
Delivered both individual
and group training programs to various audiences.
Selected and developed the
“hardware” required for training programs such as handbooks, visual
aids, quick reference guides, evaluation methods, and certificates.
Audited and evaluated instructor
effectiveness and performance, and evaluated the appropriateness and
effectiveness of training programs. Continuously made effective
recommendations for changes to programs and instructors.
Developed agendas, coordinated
schedules, chose appropriate subject matter experts, and in general,
oversaw the effective completion of biyearly seminars for field personnel.
Technical Call Center Training Manager /
Office Color technical support to a satellite call center, resulting
in savings to the company of over $M while also providing disaster
recovery coverage in case of emergency.
Provided strategic planning
and implementation to Color Support teams and their products DocuColor.
Successfully implemented the mission of Production Color, by insuring
advanced customer problem solving, Early Product Involvement, training,
Led the creation of the
first Color Technical Call Center at Xerox when color products were
in their infancy. Provided strategic direction to the corporation
on how to correctly and economically support these unique customers
with a brand new product line across a diverse industry, business size,
applications, expectations, competition, geography, time zones, and
work force skill set.
Trained all new hires
in Rochester, NY; in El Segundo, CA; in Irving, TX; in Halifax,
Nova Scotia, Canada in the Color Customer Support Center during a time
of extreme growth. Managed, conducted, and coordinated all training
within the Rochester center.
Managed all new hire personnel
including: sourcing strategies, interviews, actual hires, individual
training and mentoring plan, skill certification, and ongoing knowledge
enhancement for all analysts.
Developed color product
training strategies, implementation plans, quality controls, and followup
and maintenance activities.
Provided single focal point
to Color customers for technical support on applications by performing
problem analysis and research.
Involvement / Volunteer
Hickok Center for Brain Injury
Board / Treasurer / Secretary
Medaille College Rochester Alumni
Rochester NY Employment Network
Our Lady of Mercy High
Sports Booster Club Secretary
Reverse Draw Dinner – Chairperson
Catholic Family Center, Catholic
Youth Organization CYO
St. John the Evangelist,
Assistant Manager and Crew Chief
Youth Ministry Athletic Director
Chairperson Sports Committee
Council of Rochester