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<pre>Array ( [var] => cut_url ) </pre> Resume for Ronald B. for Coach / Trainer / Other / Not Classified in Rochester, New York. Search More Resumes for Coach / Trainer on #QMANSKYGP

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Resume for Ronald B. for Coach / Trainer / Other / Not Classified in Rochester, New York

Occupation: Coach / Trainer Industry: Other / Not Classified
Country: United States City: Rochester
State: New York ZIP: 14616

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Ronald D. B. Pinebrook Drive Rochester, NY Experienced Corporate Professional Business Analyst   ●   Project Manager   ●   Training / Implementation Specialist “Bridging from concept to implementation”  
  • Extensive experience in developing, conducting, and supervising exceptional training programs which have exceeded objectives for a wide range of products and solutions.
  • Superb communication and interpersonal abilities; works effectively with diverse audiences.
  • A proven success record in crossfunctional teams while recognizing complex technical issues and developing innovative solutions.
  • Flexibility to meet the demands of many organizations.
  • Implementation of advanced projects and programs making significant impact on various organizations, clients, and stakeholders.
  • Specific areas of business experience include:  Digital Imaging, Digital Printing, Aviation Security, NotforProfits, : / Personalized Marketing, Consultative Services, Call Center Management, Customer Service, Sales, Business Leadership, Operation Management, Audit.
  • Education

    Master of Business Administration – MBA  Medaille College

    Certificate, Color Imaging    Rochester Institute of Technology

    Bachelor’s of Business Science Marketing  Rochester Institute of Technology

    New York State Property & Casualty Insurance Agent License New York State Certification 

    Professional Experience  

    Raland Technologies formerly Premier Technical Services June Present

    Senior Instructional Designer, Project Manager, Trainer

  • Developed CBT, Instructor Led, and supporting materials of various types for companies such as Xerox, Carestream Health, Getinge, and others.
  • Responsible for maintaining account management and meeting deadlines.

    WHIZard Academy for Mathematics & English September – June

    Business Manager and Tutor   April – July

  • Managed two storefront tutoring centers with billable hours per week across them.
  • Designed, implemented, and managed SAT tutoring program, resulting in average increases of points per student on subsequent exams.
  • Taught high school and adult students oneonone and small groups English grammar rules, vocabulary, reading comprehension, and essay writing skills in preparation for standardized testing SAT, ACT, Military entrance exams, etc.

    Woodcliff Hotel and Spa April, – Present

    Night Auditor, Parttime

  • Verifies and balances entries and records of financial transactions reported by each hotel department during day.  This includes not only hotel folio entries, but fullservice restaurant, room service, lounge/bar, banquet operations, fullservice Spa, Golf course, and fitness center.
  • Proficient in using adding, bookkeeping, and calculating machines.
  • Provide excellent guest services such as checkin, reservations, and other guest requests.

    Safe Passage International May – April

    Instructional Designer / Trainer / Project Manager Contract

  • Created both CBT and ILT classes for Aviation industry partners related to security procedures and Xray based scanning devices.
  • Delivered Xray scanning device TraintheTrainer sessions to over TSA instructors at airports across the Homeland Security network including Atlanta, Charlotte, Chicago, Philadelphia, and many others.
  • Managed a $M international development and delivery project, resulting in an ontime implementation and exceeding all client expectations.  Successfully conducted onsite training sessions to Police Officers at the Abu Dhabi International Airport in the United Arab Emirates.  Certified participants’ knowledge and competence in all sessions and recommended future trainers at each site.
  • Ronald D. B. Page  

    Xerox Corporation, Production Systems Group Marketing March – May

    Project Manager / Training Contract

  • Managed project plans for the FreeFlow family of seven integrated software products, which consisted of continuous negotiation of Subject Matter Experts input, Engineering requirements, Vendor response and delivery, changing business needs and dates, and budget compliance.

    Express Press / CLARiGO Marketing  Dec – Nov

    Director of Business Development / Sales Manager

  • Led the personalized marketing and digital print division Indigo press.  Managed a seven member production team and an annual budget of $M.
  • Directed business development and operations for a new division including workflow creation, staff development, lead/sales generation, project management, fulfillment, and ROI analysis.
  • Developed innovative solutions designed to meet customer and internal goals, resulting in consistent growth of % increased in revenue, traffic, funding, or leads.

    Eastman Kodak Company / NexPress Solutions Dec – Dec

    Business Development Manager / Project Manager

  • Led multiple crossfunctional teams engineering, QA, testing, implementation, client, legal, marketing, sales in developing, integrating, and implementing custom software solutions for specific installations of NexPress digital printing presses, resulting in over $M in additional product sales. 
  • Generated and gathered custom requirements from clients for new solutions and services.  Average project cost to the client averaged $M per project.
  • Provided advanced consulting, methodology training, and solutions to customers.
  • Presented detailed project plans and summaries to senior management; both inhouse and clients.
  • Training Development & Delivery

  • Managed solution program development, implemented training schedules, drove technical content validations and delivered training solutions and programs within product launch commercialization process for program related to hardware, software solutions, sales, marketing, and other strategic initiatives vendor partnerships.
  • Conducted gap analysis, training outlines, and content verification storyboard before developing solutions to evaluate appropriateness of instructional methods.
  • Delivered both individual and group training programs to various audiences.
  • Selected and developed the “hardware” required for training programs such as handbooks, visual aids, quick reference guides, evaluation methods, and certificates.
  • Audited and evaluated instructor effectiveness and performance, and evaluated the appropriateness and effectiveness of training programs.  Continuously made effective recommendations for changes to programs and instructors.
  • Developed agendas, coordinated schedules, chose appropriate subject matter experts, and in general, oversaw the effective completion of biyearly seminars for field personnel.

    Xerox Corporation    April – November

    Color Technical Call Center Training Manager /

  • Successfully transferred Office Color technical support to a satellite call center, resulting in savings to the company of over $M while also providing disaster recovery coverage in case of emergency.
  • Provided strategic planning and implementation to Color Support teams and their products DocuColor.  Successfully implemented the mission of Production Color, by insuring advanced customer problem solving, Early Product Involvement, training, and consulting
  • Led the creation of the first Color Technical Call Center at Xerox when color products were in their infancy.  Provided strategic direction to the corporation on how to correctly and economically support these unique customers with a brand new product line across a diverse industry, business size, applications, expectations, competition, geography, time zones, and work force skill set.
  • Trained all new hires in Rochester, NY; in El Segundo, CA; in Irving, TX; in Halifax, Nova Scotia, Canada in the Color Customer Support Center during a time of extreme growth. Managed, conducted, and coordinated all training within the Rochester center.
  • Managed all new hire personnel including: sourcing strategies, interviews, actual hires, individual training and mentoring plan, skill certification, and ongoing knowledge enhancement for all analysts.
  • Developed color product training strategies, implementation plans, quality controls, and followup and maintenance activities.
  • Provided single focal point to Color customers for technical support on applications by performing problem analysis and research.

    Ronald D. B. Page Technical Skills  

    Adobe Photoshop

    Adobe InDesign

    Quark Xpress 

    Microsoft Word

    Microsoft PowerPoint

    Microsoft Access 

    Microsoft Excel

    MS Project


    PrintShop Mail

    Darwin VD


    Community Involvement / Volunteer  

    Hickok Center for Brain Injury $M Budget

         Executive Board / Treasurer / Secretary 

    Medaille College Rochester Alumni Board

         Founder and President 

    Rochester NY Employment Network

         Executive Board 

    Our Lady of Mercy High School

         Sports Booster Club Secretary

         Reverse Draw Dinner – Chairperson 

    Catholic Family Center, Catholic Youth Organization CYO

         Executive Advisory Board Member 

    St. John the Evangelist, Greece

         Assistant Manager and Crew Chief

         Youth Ministry Athletic Director

         Chairperson Sports Committee 

          Ad! Council of Rochester


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