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<pre>Array ( [var] => cut_url ) </pre> Resume for Nancy L. for Customer Support / Client Care / Other / Not Classified in Wilton, New Hampshire. Search More Resumes for Customer Support / Client Care on Resumark.com #1PH7O72AF
 

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Resume for Nancy L. for Customer Support / Client Care / Other / Not Classified in Wilton, New Hampshire




Occupation: Customer Support / Client Care Industry: Other / Not Classified
Country: United States City: Wilton
State: New Hampshire ZIP: 03086



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Reliable support professional with years’ experience offers the highest level of honest, dependable, efficient, and quality service with flexibility and commitment to deliver client satisfaction 

  • Proven interpersonal skills and excellent customer service
  • Efficient management of concurrent multiple duties and clients
  • Organized selfstarter and collaborative team player seeking to learn new skills to meet client needs and adapt to new work environment
  • Experienced small business owner skilled in managing schedules, budget, resources, advertising, and networking
  • Computer experience: Microsoft suite including Excel/Macintosh, online research/navigation
  •  
     

    Work Experience

    Owner / Operator, L. Home Support Services

    Wilton, NH / January Present                                              

  • Own and operate small business providing range of residential services:  
    nonmedical elder care, domestic support, companionship, errands and other duties as needed
  • Thoroughly assess client needs and preferences to provide comfort, care, and service
  • Create care plan with schedule and budget for client review and approval
  • Train, assign, and supervise assistants
  • Monitor care and service, review care plan to ensure client satisfaction, revise as needed
  •  
     

    Residential Counselor, Crotched Mountain Foundation

    Greenfield, NH / July – December                                              

  • Instructed, supervised, and assisted residents with activities of daily living in residential setting in accordance with established individual education and behavior plans
  • Responsible for establishing/maintaining clean, safe environment for clients and staff well being 
  • Recorded daily activities/observations and residents’ concerns/requests to inform supervisors/other staff; also verbally updated shift workers and supervisors to ensure continuity of support
  • Assessed client needs effectively and created action plan to address issues and meet needs
  •  
     

    Geriatric Technician, Mont Vernon Inn [assisted living]

    Mont Vernon, NH / August – July

  • Provided excellent care to elderly residents in compassionate, caring, and attentive manner
  • Worked with team to maintain functional, clean, safe environment for residents and staff
  • Assisted with initial daily activities from resident morning preparations through breakfast service
  • Recorded shift activities and issues in communication log and provided verbal update to staff
  • Skillfully handled urgent issues and emergencies to preclude resultant problems
  • Consistently volunteered to support other staff efforts and shifts to maintain resident care and satisfaction; maintained outstanding attendance record and performance to earn strong reviews and increased salary

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