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Raymond J. K.
Results driven leader, with experience
in, operations, customer service, IT security administration, managing
projects, and managing teams. Recognized as highly effective in organizational
skills, process enhancements, and motivating people.
Additional skills include:
Training and Development
Strategic Planning & Analysis
Production Manager, AccessAbility
Managed, trained and developed team responsible
for completing production job on time and within quality standards.
Responsible for scheduling jobs, workforce planning, process development,
meeting budgets, and inventory control.
Built partnerships and collaboration
within team thru daily production meetings/updates.
Developed and used daily production
efficiency report to help achieved positive margin.
Maintained positive customer
relations by keeping customers informed of their project, meeting established
deadlines, and maintain Quality Control.
IT Divisional Security Access Manager,
Managed, trained and developed executive
team, responsible for computer applications and systems access for all
Macy’s North users. Responsible for passing all Internal/External
IT access audits for compliance with Macy’s corporate, SarbanesOxley,
and the Payment Card Industry PCI.
% reduction in setup time
by developed and improved security access procedures.
Established computer access
for + employees with less then % loss of access, by directing and
managing PC access conversion of systems and applications from Target
to May, then May to Macy’s.
Implemented and maintained
Macy’s corporate Standard Practice Instructions SPI’s, SarbanesOxley
regulatory and industry requirements and Data security standards for
compliance with Payment Card Industry PCI for all computer access.
Heighten computer access awareness
by communicating and posting on internal web site a monthly security
topic through out all Macy’s North locations.
Store System Analyst,
Maintained system stability for stores
through communication and escalation of issues as needed. Analyzed and
revised stores IT equipment maintenance contract and repair process.
I assisted with process for the conversion of store IT equipment.
$k expense reduction in
equipment repair through creation of an equipment inventory maintenance
program and monitored contract and repair billing.
Responsible for coordination
and communication of system changes and equipment delivery to locations
during company conversion.
Developed and managed a conversion
call center which consisted of associates who assisted with training
questions and escalation of issues for new applications and systems.
Raymond J. K. Page
Logistic BUC Business Unit Coordinator, Marshall Field’s
Developed, implemented, and reviewed
processes and procedures to improve efficiencies within the store logistic
team. Partner with the store management team as a liaison for managing
all aspects of logistic, trailer schedules, stockroom layout and merchandise
handling equipment needs.
Provided % more stock capacity
and positive payroll performance at locations through designing and
managing the installation of new stockroom shelving.
Worked with multiple shipping
vendors to get the best price and the best carrier to fit the needs
of the project.
Generated $+ million in gross
vendor revenue by developing and conducting audits of our floor ready
Reduced package shipping expenses
by $ million in one year through analyzing and revising our package
shipping process, and contract negotiated with UPS.
BUC, Marshall Field’s
Manage and maintain all music and paging
systems. Develop a music zoning sound system upgrading for all stores.
Developed, managed, and rolled
out, one of the industry’s largest music and paging sound systems
for the State Street Store, on time and on budget.
Achieved $k in expense reduction
by budget redesign and new vendor selection for instore music and paging
systems in stores.
Developed and implemented
a company wide hazardous material shipping program, including training
Responsible for receiving and sending
all shipments, merchandise flow, sale setup, store readiness, and all
off stage duties for a $+ million dollar store. Managed, trained,
and developed a team of associates which included supervisors,
and team leads.
Lead shortage control and
Fostered and maintained a
collaborative work environment enabling increased productivity.
Implemented storewide recovery
and fillin plan for key sales dates to ensure the store is properly
recovered and filledin after store closing.
Customer Service/Control Office Manager,
Manager, Dayton’s Southdale
Housewares and China
Manager, Dayton’s Brookdale
Dayton’s Head Quarters Minneapolis
Associate of Arts Degree
– Sales Management St. Cloud Area Vocational
ITIL v Foundation
of Project Management University of
Member of Board of Education
for St John’s Elementary School
President & Member of
Church Property and Grounds Board