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, Zaher Tower, El Zahraa St. Maadi, Cairo Egypt
BUSINESS DEVELOPMENT CUSTOMER CARE
SALES & MARKETING
Highly accomplished professional with diverse experience of + years poised to transition solid background to excel. Experienced in UK, North America & Asian markets in BB, BC and retailing. Dynamic, resultsoriented, relationship strategist with demonstrated success providing visionary leadership in highly competitive markets, securing & increasing productivity, tenacious in building new business, loyalty & forging strong associations with business partners. Exceptional mentor & coach, combine business acumen with innate leadership abilities to recruit & retain topperformers. I am a strategic, futuristic thinker with an eye for growth.
Core Compet e n c i e s
Relationship & Account Management Communication & Research Management Strategic Planning & Expansion Management Business Planning & Development Management Futuristic Knowledge & Information Management Requirements Analysis Consultation & Negotiation Recruiting, Training & Development Planning Leadership, Coaching & Mentoring Conflict Resolution, Mediation & Reconciliation Cross Functional Administration
Successfully managed policy, practice & perfection in Sales & marketing, customer care, Key Accounts & market segments with exemplary leadership. Supervised deployment, review & redesign of business plans for increased market penetration & diversification. Championed analysis of standards in performance, productivity & KPI&;s resulting in business generation, increased market share & customer satisfaction. Administered financial interests & pricing strategies focusing on increased ROI. Managed the recruiting, training & monitoring of staff, whilst reporting, recommending & developing methods in order to improve productivity Effectively organized KPI&;s & MIS with knowledge management.
Jul to Apr Business Development Manager at Maxwell POS & ETelsoft. Toronto, Canada.
Industry: BB, BC, Security and Surveillance, IT Business Services, serving Ontario Canada
Achievements: I took on the challenge of these young sister companies & streamlined operations which resulted in a % increase in market share, revenue & retention. I developed marketing plans focusing on mass market acquisition, streamlining customer care & relations, whilst establishing procedures in damage control & resolution resulting in improved customer satisfaction and loyalty. I hired & trained staff improving performance & productivity. Job Responsibilities: Overall management of planning & execution of sales & marketing, customer care, price plans & administration, competitive research & analysis. Develop procedures in talent acquisition, appointment of resellers, training & coaching.
Jan to Jun Account Manager/Sr. Sales Specialist at Myron PLC. Toronto, Canada.
Industry: BB & BC, Marketing and Advertising serving North America, Europe & Australia
Achievements: Established new techniques & standards in the analysis of competition & customer needs. I also established procedures in market penetration & research, customer loyalty & relations improving performance. I also developed price plans for increased revenue & market share by an average of %. Job Responsibilities and Details: Increase sales, account & relationship management, strategic planning, positioning & expansion, product launch & KPI. Responsibility of piloting new methods in business development, entrepreneurial mentality, needs analysis & assessment, consultation, negotiation and securing key accounts, staff training & development.
Jan to Jan Customer Relations Manager at TMobile USA ClientLogic Toronto, Canada.
Industry: Telecommunications Services, Consumer Services, Information Technology Services, serving US
Achievements: Promoted as Manager within months & received "Certificate of Excellence". Improved steps in quick turnaround time & "One Call Resolution". Achieved best performance practice on a frequent basis. I also established techniques in customer loyalty. Job Responsibilities and Details: Call centre management, supervising tech support and value added services, cross selling and up selling, grow customer loyalty, market research and KPI, coaching & mentoring.
Sep to Sep Customer Care Supervisor at Marks & Spencer. London, UK.
Industry: Retail, Restaurant/Food Services, Apparel and Fashion
Achievements: Established new and higher standards in KPI. Innovated customer feedback techniques. Streamlined new methods of cost control whilst increasing profitability. Job Responsibilities and Details: Supervise retailing, customer care, retail floor management and replenishments within company policy. Staff supervision and improve retail operations. May to May Customer Care & Sr. Retail Manager at Celltel Cellular Communications, Colombo, SL.
Industry: Mobile Communications, Consumer Services, covering all of Sri Lanka
Achievements: Promoted from Trainee to Management within years. I streamlined customer care strategy, loyalty & reward plans, KPI&;s & research techniques, Streamlined retail operations. Steered and recorded the highest conversion & retention rate in a year. Job Responsibilities and Details: Manage retail outlets, sales & customer care, problem identification and resolve, increase retail sales & support, staff training & supervision, MIS and policy planning.
Education & Traini n g
MBA Management , BBA Marketing , Corllins University, US Diploma in IT , NCC UK Trained in Customer Retention & Loyalty, Network Marketing, SWAT Analysis
Achievement s , Recognitions & Memberships
Promoted times within years at Celltel Cellular Communications Awarded "Certificate of Excellence" by TMobile whilst at Client Logic Promoted to Administration Manager within months of joining Client Logic Recognized as "Employee of the Month" on numerous occasions at Myron PLC
Administrative Committee member of SLIFO in Toronto, CA, A Non Profit Organization