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<pre>Array ( [var] => cut_url ) </pre> Resume for Tzvika W. for Manager / Supervisor / Team Leader / Other / Not Classified in Jerusalem, Israel. Search More Resumes for Manager / Supervisor / Team Leader on #EX3VTHNJB

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Resume for Tzvika W. for Manager / Supervisor / Team Leader / Other / Not Classified in Jerusalem, Israel

Occupation: Manager / Supervisor / Team Leader Industry: Other / Not Classified
Country: Israel City: Jerusalem
State: Yerushalayim ZIP: 97853

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W. Tzvika Resume

Date of Birth: // Family status:   Married +  
Address:   Jerusalem,  Israel For postal:  / Etzel st. , Jerusalem, Israel
Telephone:   Mobile:  Email: 
Expertise / Knowledge areas

Efficiency and effectiveness

Organizational structures

Service and support operations

Customer experience and satisfaction

Managing operations and managing the human resource

Professional Experience

  :  CEO, Hadassah Optimal

      General management of a multi disciplinal medical center

Overall responsibility of all company aspects including: sales and marketing, operations, finance, HR, logistics, administration, etc …  

  :  MEMA Call Center Operations Manager, HP EMEA GSC   Management of technical call centers, remote support, HW qualification, part

      allocation, service initiation for bench and onsite  

  • Responsible for strategic planning and design of call center operations
  • Development of support policy and organizational structures
  • Project management
  • Development and implementation of processes and procedures
  • Responsible of managing relationships with business partners
  • Coaching managers and mentoring them for effectiveness
  • Responsible for total customer experience and customer satisfaction
  • Responsible for goal and objective setting, forecasting and monitoring operations
  •   : Volume Support Manager & Customer Relations Manager, HP Israel

          Management of service and support operations for Volume products. Built the

          operations of the unified HP + Compaq for the Volume market

  • Responsible of end to end operations in volume arena including consumer
  • Development of service and support strategy for Volume product ConsumerSOHOSMB
  • Responsible for PoR and budget planning
  • Subcontractor management
  • Management of relations with business partners
  • Development and implementation of service plans, processes and procedures
  • Responsible for total customer experience
  • Responsible for customer complaints handling
  • –   : Vendor Account Manager, HP Israel

  • Responsible of Outsourced Customer Care Center operations
  • Managing customer relations
  • Managing customer surveys
  • Development of customer complaints system
  • Responsible for PoR and budget planning
  • Development of processes and procedures and implementation of work plans
  • Develop business relations with partners

    – : Marketing, Economics and IT Manager, MCA, After sale operations

  • Responsible for marketing and advertisement
  • Responsible for market research, surveys and knowledge management
  • Responsible for PoR and budget
  • Monitoring and control over key performance indicators of business units
  • Managing customer surveys and customer satisfaction
  • Responsible of business analysis and bid preparation
  • Consulting to customer care center operations
  • Responsible of IT and telephony


    – : Head of Human Resources Planning, Israeli Navy

  • Development of human resources in Navy both qualitative and quantitative
  • Develop fiscal recruitment plan
  • Plan training and certifications
  • Controlling spotting, sorting, recruitment and placement process
  • Follow up and debriefing of courses and service failures

    – : Organizational Consulting, IDF

  • Development and operations of organizational surveys
  • Development and operations of attitude surveys
  • Development and implementation of feedback process
  • Responsibility for team building and workshops
  • Consulting of training building for special forces units
  • Implementation of T.Q.M. pilot projects
  • Accompaniment and consulting to chief officers   


    – :  Business management, TelAviv university  MBA

                Specialty:  Marketing management

    Organizational Behavior  

    – : Industrial management engineering, Technion B.Sc.

                Specialty:  Human Resources

    Production management

    Information technology and Computing

    – : IT and Computers, Ort college high school 


  • Trainings in HP: “Leading people for results”, “Problem solving & decision making”...
  • Expert human resources officers course, Israeli Navy
  • Computer officers course, Israeli Army
  • Organization consultants training, Israeli Army

    Computers expertise:

  • Advanced computer skills in project management, data analysis and presentation
  • Languages  

    English, Hebrew, Russian

    Personal Skills  

    Ambitious, seeks challenges, analytical, responsible, great interpersonal skills, managerial abilities.     


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