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<pre>Array ( [var] => cut_url ) </pre> Resume for Jay N. for Manager / Supervisor / Team Leader / Other / Not Classified in Bellevue, Nebraska. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #QM727SKLE
 

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Resume for Jay N. for Manager / Supervisor / Team Leader / Other / Not Classified in Bellevue, Nebraska




Occupation: Manager / Supervisor / Team Leader Industry: Other / Not Classified
Country: United States City: Bellevue
State: Nebraska ZIP: 68005



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Jay N.

Franklin Street , Bellevue, NE

 
 

VERSATILE MANAGER 

Trainer ~ Customer Service ~ Team Leader 

  • Reliable, customer service focused trainer and manager with a successful background in solving problems, developing employee skills and innovating.
  •  
  • Experienced in creating a department, hiring, training, leading a team and supervising projects.
  •  
  • Identified areas of opportunity in company processes long neglected, improving the company bottom line and customer satisfaction.
  •  
  • Constantly striving to learn as much as possible about the company and industry and become the office expert in a variety of areas.
  •  
  • Promoted several times in recognition of quick learning ability and adaptability.
  •  

    Areas of expertise:  

    Customer Support Negotiation Sales Training Process Revision Team Leadership

    Employee Development Customer Retention Accounting Collections Management 
     
     

    PROFESSIONAL EXPERIENCE  

    CAMPAIGNERS, INC. San Diego, CA Telecommunications Industry 

    Sales Trainer: Trained and supported + call center sales reps on behalf of DIRECTV in an AT&T call center, including holding classroom sessions, creating training materials, running promotions and product knowledge support. 

    Core Achievements:

  • Customized training materials and subjects to fit the needs of the individual center being trained resulting in better sales rep response to customer objections and questions. Recognized by an award for innovation.
  • Ran incentives as needed to boost product recognition and produce higher sales on a weekly basis. Sales were higher week over week by more than % overall and dramatically higher than previous sales on behalf of competition.
  • Tracked statistics and ran sales trending, reporting to management team daily. Suggested changes to marketing materials which were implemented and resulted in a simpler format which was easier to train and to understand.
  •  

    SDA SECURITY INC.  San Diego, CA    Security Industry 

    Customer Service Manager : Led Customer Service department, responsible for handling cancelations and  customer retention, sales of long term contracts, collections and special projects.

    Customer Service Agent : Handled general customer service, cancels and retention, collections and residential sales as a precursor position to the creation of the CS department.

    Accounts Receivable / Collections Clerk : Journal entries, billing, deposits, cancelations and collections. 

    Core Achievements:

  • Identified a critical company area cancelations which was resulting in company losses and implemented dramatic changes in the processes, streamlining them and preventing net customer attrition.
  • Created a new company department Customer Service and hired, trained and lead the CS team. Assigned duties and goals in the areas of customer satisfaction, attrition reduction, reduction in average aging and more. Attrition reduced by % over two years. Average past due aging receivables reduced by days.
  • Implemented new incentive structure for sales rep tasked with signing existing customer sites. Previously a commissioned position. Created a salary and bonus "point based" system resulting in company savings and attrition reduction.
  • Oversaw special projects such as a customer satisfaction outreach program and transition of analog equipment to digital technology. Recognized by peers as the office goto person for a variety of company knowledge.
  • Taught several classes in Customer Satisfaction and Attrition Reduction attended by internal employees.
  •  

    MOORE MATERIAL HANDLING Burlingame, CA    Industrial / Construction Industries

    Parts & Service Manager : Supervised technicians, handled billing and inventory, over the counter sales, rentals and acted as office manager in the absence of the Branch Manager.

    Receptionist / Parts Assistant : Answered phones, handled sales quotes, assisted in parts research and sales and other projects as assigned. 

    Core Achievements:

  • Refocused the branch direction regarding customer service including implementing changes to the rental and service call processes, saving the company money and time.
  • Coordinated dispatch and routing of technicians to best utilize their time and resources while providing service to the customer.
  • Performed responsibilities of previously two separate positions Parts/Service with no previous experience in the industry and minimal training.
  •  

    Career note:  Additional professional background includes temporary office & government positions, administrative assistant and retail. Details furnished upon request. 
     

    EDUCATION

    Associates Degree

    San Diego City College, San Diego, CA 
     

    CERTIFICATIONS AND AWARDS

    Supervisory Certificate , San Diego Employers Association *  Innovative Training Award * STAR Service Award 

    TECHNICAL SKILLS

    Windows/PC OS, MS Office Word, PowerPoint, Excel, Outlook, Platinum for Windows, MAStermind,

    web based programs and more.


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