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Current Employer: MAERSK LINE
Department: Customer Service
Area: Nasr City
* Thaneweya Amma, el sedeek language school
* Arab academy for science and technology, and marine transport Major : Marketing
* Master Degree in Export Development June
Seeking a job opportunity where I can apply my acquired skills in the field of business, customer service and supply chain and enhance my exposure to different aspects of corporate administration through team interaction.
Challenges are my key motivator in which I would prefer a job that challenges my abilities in terms of process and people management.
MAERSK LINE th of March Current
Customer Service Senior Executive Export Department
* Ensuring first class service provided to all customers.
* Supervising the Customer Service export process, with the intention to decrease any error may occur.
* Take ownership in solving problems and proactive to prevent it to occur again
* Monitor and maintain a consistently high level of communication with all relevant parties.
* Acting as CS service data quality coordinator.
* Act as one point of contact to all customers.
* Customer satisfaction measurements.
* Ensure to meet all KPI&;S.
* Ensure a good team spirit.
* Decision making and time management skills.
* Effectively handle customers&; complaints.
* Always be aware of the extraordinary opportunities to turn those unhappy customers into satisfied customers to support the sales team and ensure clients are given complete support and information to meet their needs.
* Deliver what we promise to our internal and external customers
* Problem solving abilities.
* Self motivated and adaptable to be able to work as part of a team.
ORIENTAL WEAVERS From Oct to // till th of FEB
One of the biggest conglomerates in Egypt specialized in manufacturing rugs and Carpets. Known for its outstanding products, OW succeeded to dominate the Local market and lead the foreign markets.
Account Manager North Europe region
* Commercial negotiation and trading deals management.
* Business management of international customers and agents.
* Following up constantly on clients&; orders and samples production.
* Commercial tenders and commercial contracts following up.
* Preparing and surveillance. QuotationsPerforma InvoicesInternational Tenders offering documents and payment methods following up.
* Coordinating with planning department to ensure best shipping dates.
* Preparing Shipment documents Commercial InvoicesPacking lists Certificate of OriginBills of ladingLetters of credit.
* Preparing Economic analytical studying.
* Preparing Pricing systems and marketing economic studying.
* Daily reporting on production updates and problems to Export Manager.
* Archiving outgoing / ingoing correspondences.
* Handling clients&; accounts and following up on their requests, enquiries, and Business execution. Responsible for communicating new collections, qualities, and color creels to interested customers.
* Project management
* Stakeholder&;s management
* People management
* Problem solving
* Self starter
* Always seeking improvement
* Team player.
* Problem solver
* Adapting to changes
* Using the negatives as constructive inputs.
* Birth date: //.
* Place of birth: Cairo.
* Nationality: Egyptian.