[var] => content
[type] => preview
[var] => cut_url
South Saint Paul, MN • • H C
Business Planning •
Operations Management • Customer Service
manager with proven success in operations, financial control, and personnel
management within airline, retail, and service environments. Expertise
with startup and daily operations including development of sales and
marketing strategies, supervision of up to employees, and profit
& loss control. Ability to develop and implement policies and procedures.
Expertise coaching and training employees on company policies, job duties
and service standards. Outstanding communication skills, able to forge
strong relations with all levels of staff, customers, vendors, and executives.
Track record of contributions to company growth and profitability.
New Business Development
Sales & Marketing
Staff Training &
GT Urological, LLC –
Minneapolis, MN to Present
Operations/ Business Manager
with operations and staffing for a startup medical device company.
Develop business financial forecast and budget. Negotiate government
contracts. Develop company handbook, accounting procedures, and audit
policies. Create new sales and marketing programs to promote product
awareness. Managed design of company Website to enhance experience for
online visitors. Provide training and support for after hours customer
service. Manage grant process with National Institute of Health. Track
all operational expenses.
increasing company sales by % annually by making significant changes
in the marketing program.
Created and implemented
effective strategies for new online storefront, search engine optimization,
as well as email marketing, print advertising, and telemarketing programs.
Negotiated a Federal
Supply Schedule contract with the Veterans Administration.
Applied for and
received our own billing code for a medical device we manufacture.
This is for Medicare and rd party insurance billing purposes.
Champion Air –
Bloomington, MN to
System Operation Control date to
airline activities including planning, scheduling, reporting, and customer
service. Communicated with customers to ensure fulfillment of private
contracts. Coordinated operations and changes with internal departments.
Developed recovery plans to minimize disruptions. Tracked and reported
on airline efficiency, movements, and related costs. Monitored compliance
with DOT, TSA and FAA regulations.
airline operations to optimize efficiency and costs.
Planned and coordinated
all activities related to customer service, crew scheduling, aircraft
dispatch, maintenance control, and travel.
relations with key customers including NBA, NHL, Nascar, and DOD.
for identifying issues in early stages and proactive problem solving.
Officer / Business Manager to
operations and financial control of new retail business. Oversaw merchandise
planning, purchasing, and store displays. Communicated with customers
to discuss needs, present product offerings, and resolve service issues.
Hired, trained, and supervised all store employees. Maintained vendor
relations to ensure product quality, pricing, and service. Monitored
accounts payable/receivable, payroll, and tax reporting.
in the startup of a sporting goods retail store with employees.
marketing plans that increased gross sales by over % annually.
expanding target market from local to nationwide within one year.
with several new customers resulting in servicing contracts.
and maintained a new website to drive company recognition and market
on store policies, inventory control, point of sale, and customer service.
Airlines – Bloomington, MN/Indianapolis, IN to
in preparation of daily flight operations for domestic and international
flights. Assisted with crew scheduling and planning of aircraft routing.
Coordinated changes, diversions and reroutes with station personnel,
crew and maintenance control. Maintained documentation on flight weight
and balance and weather report. Interacted with customer service department
to address flight issues.
Contributed to the
success of flight operations within a fastpaced, challenging environment.
* * *
Experience as Customer Service Representative, Ramp Lead,
and Trainer for US Airways Express, Federal Express,
Continental Airlines, and Midwest Express
University, Indiana University & Purdue University
– Indianapolis, IN
Administration as well as
in Aviation Technology
Aircraft Dispatch, Commercial Pilot w/Multi Engine and Instrument Rating
Proficiencies: Windowsbased Microsoft Word, Excel, Outlook,
Publisher, QuickBooks, Adobe Illustrator, Adobe Photoshop, CoffeeCup,
and various proprietary applications.