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<pre>Array ( [var] => cut_url ) </pre> Resume for Kriss D. for Other in South Saint Paul, Minnesota. Search More Resumes for Other on #6HM6HLGYI

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Resume for Kriss D. for Other in South Saint Paul, Minnesota

Occupation: Other Industry:
Country: United States City: South Saint Paul
State: Minnesota ZIP: 55075

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Kriss D.

Stanley Avenue South Saint Paul, MN H C

Management Profile Strategic Business Planning    Operations Management    Customer Service

Highly accomplished manager with proven success in operations, financial control, and personnel management within airline, retail, and service environments. Expertise with startup and daily operations including development of sales and marketing strategies, supervision of up to employees, and profit & loss control. Ability to develop and implement policies and procedures. Expertise coaching and training employees on company policies, job duties and service standards. Outstanding communication skills, able to forge strong relations with all levels of staff, customers, vendors, and executives. Track record of contributions to company growth and profitability.

Core Competencies

  • Forecasting & Budgeting
  • New Business Development
  • Sales & Marketing Initiatives
  • Contract Negotiation
  • Merchandising
  • Inventory Control
  • Process Improvements
  • Accounting & Payroll
  • Staff Training & Supervision
  • Project Management
  • Vendor Relations
  • Team Leadership
  • Professional Experience

    GT Urological, LLC – Minneapolis, MN  to Present

    Operations/ Business Manager

    Provide leadership with operations and staffing for a startup medical device company. Develop business financial forecast and budget. Negotiate government contracts. Develop company handbook, accounting procedures, and audit policies. Create new sales and marketing programs to promote product awareness. Managed design of company Website to enhance experience for online visitors. Provide training and support for after hours customer service. Manage grant process with National Institute of Health. Track all operational expenses.

    Key Achievements:

  • Instrumental in increasing company sales by % annually by making significant changes in the marketing program.
  • Created and implemented effective strategies for new online storefront, search engine optimization, as well as email marketing, print advertising, and telemarketing programs.
  • Negotiated a Federal Supply Schedule contract with the Veterans Administration.
  • Applied for and received our own billing code for a medical device we manufacture.  This is for Medicare and rd party insurance billing purposes.
  • Champion Air – Bloomington, MN  to

    Controller, System Operation Control date to

    Managed daytoday airline activities including planning, scheduling, reporting, and customer service. Communicated with customers to ensure fulfillment of private contracts. Coordinated operations and changes with internal departments. Developed recovery plans to minimize disruptions. Tracked and reported on airline efficiency, movements, and related costs. Monitored compliance with DOT, TSA and FAA regulations.

    Key Achievements:

  • Continuously analyzed airline operations to optimize efficiency and costs.
  • Planned and coordinated all activities related to customer service, crew scheduling, aircraft dispatch, maintenance control, and travel.
  • Developed positive relations with key customers including NBA, NHL, Nascar, and DOD.
  • Earned recognition for identifying issues in early stages and proactive problem solving.
  • Chief Financial Officer / Business Manager to

    Managed daily operations and financial control of new retail business. Oversaw merchandise planning, purchasing, and store displays. Communicated with customers to discuss needs, present product offerings, and resolve service issues. Hired, trained, and supervised all store employees. Maintained vendor relations to ensure product quality, pricing, and service. Monitored accounts payable/receivable, payroll, and tax reporting.

    Key Accomplishments:

  • Provided leadership in the startup of a sporting goods retail store with employees.
  • Developed strategic marketing plans that increased gross sales by over % annually.
  • Instrumental in expanding target market from local to nationwide within one year.
  • Initiated relationships with several new customers resulting in servicing contracts.
  • Designed, built and maintained a new website to drive company recognition and market share.
  • Trained employees on store policies, inventory control, point of sale, and customer service.
  • Mesaba Airlines/Chautauqua Airlines – Bloomington, MN/Indianapolis, IN  to

    Aircraft Dispatcher

    Participated in preparation of daily flight operations for domestic and international flights. Assisted with crew scheduling and planning of aircraft routing. Coordinated changes, diversions and reroutes with station personnel, crew and maintenance control. Maintained documentation on flight weight and balance and weather report. Interacted with customer service department to address flight issues.

    Key Achievement:

  • Contributed to the success of flight operations within a fastpaced, challenging environment.
  • *  *  *  *  *

    Additional Experience as Customer Service Representative, Ramp Lead, and Trainer for US Airways Express, Federal Express, Continental Airlines, and Midwest Express

    Educational Background

    Indiana State University, Indiana University & Purdue University – Indianapolis, IN

    Business Administration as well as

    Coursework in Aviation Technology

    Licensure: Aircraft Dispatch, Commercial Pilot w/Multi Engine and Instrument Rating

    Technical Proficiencies: Windowsbased Microsoft Word, Excel, Outlook, Publisher, QuickBooks, Adobe Illustrator, Adobe Photoshop, CoffeeCup, and various proprietary applications.

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