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<pre>Array ( [var] => cut_url ) </pre> Resume for Lokesh T. for Other in zagreb, Croatia. Search More Resumes for Other on Resumark.com #IDWYFNYXP
 

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Resume for Lokesh T. for Other in zagreb, Croatia




Occupation: Other Industry:
Country: Croatia City: zagreb
State: Grad Zagreb ZIP: 10000



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LOKESH T.
Juzna Obala , Zagreb
ÊÊÊ
Engineering Customer Service Professional
Seeking to advance my career in IT operations within customer service as an invaluable support to the organisation
Customer service professional with years of customer service experience & IT knowledge / exposure to various
platforms and technologies. Possessing management/ supervisory experience. Dedicated worker able to perform well both
as an individual and as a team. Excellent written and verbal communication skills / interpersonal skills evident in ability to
manage a team effectively. PS Tier Complaint. ANZIIF ,Certificate in financial services.
ÊÊ
PROFESSIONAL HISTORY
Catlin Singapore Pte Ltd July to March
Claims Management
Claims Adjuster Engineering
< Manage the claims from start to finish. Facultative ReInsurance, Industrial Special Risks and Excess Of Loss.
< Look after Asia Pacific Hub claims based in Australia, Singapore, Hong Kong, Malaysia, India and China.
< Cost centres include Property, Construction and Onshore Energy.
< Files managed in accordance with claims procedures and government regulatory.
< Proper communication to clients, intermediaries, third parties, other insurance companies, assessors, and other parties
involved in the settlement of claims, that meet company standards
< Liaise with leader, co insurers and brokers to manage claims in an effective way.
< Ensure assessors, investigators, repairers and parts suppliers meet service standards
< Liaise with the underwriting department to ensure all underwriting requirements have been
met on every claim which requires this action
< Accurate maintenance of files and estimate/reserve levels.ÊAll files returned to file at days end.
< File audit standards met on files managed
< Liaise with London office and submit report on big losses.
< Projects initiated as a result of suggested improvements.
< Management of claims files within agreed quality standards
< Managed Victorian Bushfires //, NSW Flooding April/May , Melbourne Storm //, Perth Storm
//, NZ Christchurch EQ //, QLD/VIC Flooding Dec /Jan/Feb , NZ Christchurch EQ
//, Japan EQ //, Thailand Floods .
Assetinsure Pty Ltd Australia Aug to July
Claims Management
Claims Manager/Controller
< Manage the claims team and ensure smooth process of the claims and recoveries.
< Products include Farm packs, Business Packs, Property and Asset protection.
< Files managed in accordance with claims procedures
< Draft and type letters to clients, intermediaries, third parties, other insurance companies,
assessors, and other parties involved in the settlement of claims, that meet company standards
< Initiate cheque requisitions for all clients payments with % accuracy within days of
receiving account
< Ensure assessors, investigators, repairers and parts suppliers meet service standards
< Liase with the underwriting department to ensure all underwriting requirements have been met
on every claim which requires this action
< Accurate maintenance of files and estimate levels.ÊAll files returned to file at days end.
within ambit of responsibility
< File audit standards met on files managed
< Contribution to branch meeting service benchmark as measured by customer surveys
< Guidelines for proactive recovery management met
< Contribute to branch meeting recovery levels
< Projects initiated as a result of suggested improvements.
< Management of claims files within agreed quality standards
< Attend to all administrative matters in relation to claims.
< Customer service standards metÊon files managed.
< Recovery files actioned in accordance with guidelines
< Contribute to innovative solutions to claims cost and customer service processes
Capita CMGL Insurance Australia SEP ‘ to June
Claims Management
Claims Manager
< Manage the claims team and ensure smooth process of the claims and recoveries.
< Files managed in accordance with claims procedures
< Draft and type letters to clients, intermediaries, third parties, other insurance companies,
assessors, and other parties involved in the settlement of claims, that meet company standards
< Initiate cheque requisitions for all clients payments with % accuracy within days of
receiving account
< Ensure assessors, investigators, repairers and parts suppliers meet service standards
< Liase with the underwriting department to ensure all underwriting requirements have been met
on every claim which requires this action
< Accurate maintenance of files and estimate levels.ÊAll files returned to file at days end.
within ambit of responsibility
< File audit standards met on files managed
< Contribution to branch meeting service benchmark as measured by customer surveys
< Guidelines for proactive recovery management met
< Contribute to branch meeting recovery levels
< Projects initiated as a result of suggested improvements.
< Management of claims files within agreed quality standards
< Attend to all administrative matters in relation to claims.
< Customer service standards metÊon files managed.
< Recovery files actioned in accordance with guidelines
< Contribute to innovative solutions to claims cost and customer service processes
Bongiorno Financials Pty Ltd, Australia JAN ’ to AUG ‘
Insurance Adviser
< PS Tier Complaint
< Dealing with percent medical profession client base
< General advice of Superannuation & Risk Insurance
< Start life & Critical Illness, Total & permanent Disablement Insurance.
< Follow up with life screen or any other medical underwriting requirements needed for the insurance.
< Start and maintain Income Protection & Business Expenses Insurance
< Handling Claims
< Ongoing review of client list and see if more cover required.
< Prepare Statement of Advice and other relevant material in accordance with the
compliance.
< Provide new and ongoing quotes to clients.
< Do reports when needed for statistics.
AAMI Insurance,Haberfield Australia OCT ’ to DEC ‘Ê
Client Manager/ Sales & Service Officer
internally promoted
< Assist the customers for entire repair process from start to finish
< Determining liability claims
< Managing all theft, non drive and drivable claims
< Follow up with repairers, Mark up the damage to cars
< Inform repair process to customers, Booking assessments
< Damage input of vehicles and authorize for repairs
< Face to face customer service , cash handling
< Administration of claims processing
Coles Myer Ltd, Australia AUG ’ to OCT ‘
Transaction Centre Team Leader/ FurnitureÊcoordinator
internally promoted
< Maintain an acceptable level of sales and Gross Profit.
< Communicate with company representatives and suppliers to keep product knowledge upto
date.
< Assist in the movement of floor stock and floor relays.
< Coordinate, lead, coach and mentor the transaction centre and service desk team.
< Maintain clear communication channels with team members.
< Overseeing the claims department: refunds, repairs and exchanges.
< Ensure effective queue management.
< Coach the team to attain % in all standard operating procedures.

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