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El Bakry St. Heliopolis – Cairo, Egypt
a progressive career in the Human Resources field within a growing organization
whereby my academic background, work experience, organizational, and
interpersonal skills can be applied and further developed.
Ain Shams University
– June ] Faculty of Commerce, English Section.
University in Cairo
– May ] Human Resources Diploma. Grade: A
College for Girls
[June ] Secondary
School – Math Section. Grade: .%.
– till present] Armanious Group EVA pharmaEVA
Defines the candidates
profile dependant on the company's needs.
search and the process of external search.
Assists in the development
of advertisements job descriptions; monitor the quality of the company
job advertisements and ensure that they are flawless.
online either on the companies’ or recruitment’s websites as well
as in the newspapers/magazines and search for relevant and qualified
candidates on various job boards internally and externally on the different
regional recruitment websites.
Acts as liaison
with various recruitment sources such as advertisements, universities,
recruitment agencies, external job boards, professional bodies, etc.
consultancies and carries out the follow up with them.
Fairs; presents the organization to the applicants; screens the applicants
and builds the CV database hard & soft copies.
received; conducts formal and structured applicant screening through
job interview via phone or facetoface; recommends shortlisted candidates.
comment sheets & reports accordingly.
Complies with the
Hiring Procedure and persists in its implementation.
Assists in preparing
relevant Job Descriptions.
Checks that compensation
levels cope with the company's compensation policy established by the
HR department in order to prepare the job offers.
Assists in preparing
reports and statistics on regular basis as needed.
on new recruitment methods, tools and training ways.
August ] Mobinil: The Egyptian Company for Mobile Services
Create and organize
a filing system for the employees related documents
and assistance to Mobinil employees regarding applied benefits in the
Handle any additional
tasks / activities as per business need
benefits to employees through writing announcement emails that summarize
the details of the service and also by composing SMS announcements of
the new service
Counsel and advise
employees with regards to the benefits provided in terms of suitability
and necessity and upgrading, if relevant
Process the benefits
registration forms and any other applications relevant to the service
Maintain a complete
filing system; both computerized and manual
Process the business
lines requests of existing employees along with any service addition
Review the eligibility
for each employee applying to the requested benefit, if relevant
January ] Mobinil: The Egyptian Company for Mobile Services
Technical complaint handling officer
RECEIVE VAS &
IT COMPLAINTS FROM THE RESPONSIBLE INTERFACES SALES AND CUSTOMER CARE
RECEIVE CASES ALSO
FROM THE FRONT OFFICE THAT NEED A SPECIAL HANDLING ON THE SPOT.
CHECK THE RECEIVED
CASES ON THE AVAILABLE TOOLS FERMA WEB BASED APPLICATION, BSCS TO
VERIFY THE ACCURACY OF THE COMPLAINTS AND REJECT WRONG CASES OR COMMENT
ON THE INCOMPLETE CASES.
TAKE THE ACTIONS
NEEDED TO SOLVE THE PROBLEM ON BSCS AND REPORT THE MAJOR PROBLEMS THAT
AFFECTS THE CUSTOMERS TO THE IT & TECHNICAL TEAMS TO FIND A PERMANENT
FOLLOW UP THE EMAILS
WITH THE TECHNOLOGY TEAMS BY ANSWERING THEIR QUESTIONS AND PROVIDE ANY
THE FEEDBACK ON THE ABOVE MAILS IN THE AGREED TIMES, START CHECK THE
CREDIBILITY OF THOSE REPLIES BY USING THE AVAILABLE TOOLS.
GATHER THE DATA
OF THE CASES TO FORM A WEEKLY STATISTICAL REPORT AND TO BE AS A RAW
DATA READY TO BUILD A DYNAMIC DATABASE.
– January ] Mobinil: The Egyptian Company for Mobile Services
Apply various search
channels to receive CVs, perform phone screening and testing applicants
then conduct structured interviews with the potential candidates
Interviews, Face to Face interviews & testing.
Assisted in the
whole Hiring Process
[Summer ] Thomas
and Customer Service
[Summer ] El
Ahly Real Estate Co.
Marketing & Finance
Member at Caritas Organization. 
at the International Model of the European Union. 
Attended the th
Annual Worldwide Conference Principles of Leadership:
Effectiveness to Greatness
given by Stephen R. Covey, Jack Welsh and Giuliani 
Listening to and
playing music Guitar & Piano.
Very good command
of Microsoft Word, Outlook and Access.
of Excel and Power point.
Very good Internet
Skills by Promark
Team Building by
interview by AB & Associates
Labor Law by
Arabic :Native language.
Date of birth
: June rd .