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Creative, highenergy business
development and client relations professional adept at working in a
busy, fastpaced environment requiring multitasking and a high degree
Skills and Abilities
Skills and Philosophy
thesis focused on “Ethics of Advertisement”.
creating “Marketing Plan” and “Marketing Audit” for Lambda Photometrics
Ltd. as a part of Masters Degree project, using structured marketing
research and communication tools.
potential prospects and converted them into customers through innovative
and continuous communication.
measures and solutions to inhouse marketing team.
target marketing tools to increase client base and retain existing customers.
Surveyed and interviewed
people in the UK to learn cultural preferences.
supermarket Safeway Plc. to understand their business effectiveness
and core competencies, resulting in recommendations for change.
Researched and assessed
market share of Pedigree Dog Food to determine their online effectiveness.
sales calls for sales staff and achieved team target.
Customer Service Skills
Delivered high quality
customer service with increasing responsibility to assist supervisor
in improving time management skills.
Coached and trained
new customer service employees to ensure consistency and quality.
different departments and handled critical customer service situations
with prospective clients and followed through, turning them into active
Handled online and
inperson customer questions using strong communication skill and experience.
Explained and clarified
policy and practices in response to inquiries from customers.
Volunteered in preparing
and mailing marketing materials to customers.
to requests for information by telephone or inperson.
contact and called in to ensure quality customer experience.
Office Administration Skills
and handled jobs within two or more departments.
database to update customer information and to provide value added customer
office functions including answering phone, copying and printing, faxing.
Coordinated a variety
of customer relationship activities to support department functions
resulting in customer retention.
Managed work flow
in assigned areas; set priorities for assigned projects.
Whitman Communications Inc., Lebanon, NH; Feb –
Everest Ltd. UK; May – July
Assistant, Morrison’s Plc. UK; April – May
Advisor, Bed & Bath, UK; Feb – June
Assistant, PricewaterhouseCoopers, UK; Sep – Feb
Part time employment was
held while completing masters degree program, promoting skills in retail
sales, administrative and customer service.
Education and Training
University of Hertfordshire
Master of Arts in Marketing,
Bachelor of Business
Served as Creative
Editor of college magazine
children in general studies as a part of a team winning the UNESCO Award,
also trained and helped advanced class for science exhibition.
Trained Indian classical
dancer: taught Dartmouth students
References are available upon request.