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<pre>Array ( [var] => cut_url ) </pre> Resume for andrila C. for Advertising / Marketing / PR / Printing & Publishing in Hanover, New Hampshire. Search More Resumes for Advertising / Marketing / PR on Resumark.com #CINKWAAPF
 

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Resume for andrila C. for Advertising / Marketing / PR / Printing & Publishing in Hanover, New Hampshire




Occupation: Advertising / Marketing / PR Industry: Printing & Publishing
Country: United States City: Hanover
State: New Hampshire ZIP: 03755



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Profile

 
Creative, highenergy business development and client relations professional adept at working in a busy, fastpaced environment requiring multitasking and a high degree of accuracy. 

Skills and Abilities

Marketing Skills and Philosophy

  • Completed Masters thesis focused on “Ethics of Advertisement”.
  • Collaborated in creating “Marketing Plan” and “Marketing Audit” for Lambda Photometrics Ltd. as a part of Masters Degree project, using structured marketing research and communication tools.
  • Successfully recognized potential prospects and converted them into customers through innovative and continuous communication.
  • Provided corrective measures and solutions to inhouse marketing team.
  • Developed improved target marketing tools to increase client base and retain existing customers.
  • Surveyed and interviewed people in the UK to learn cultural preferences.
  • Analyzed UKbased supermarket Safeway Plc. to understand their business effectiveness and core competencies, resulting in recommendations for change.
  • Researched and assessed market share of Pedigree Dog Food to determine their online effectiveness.
  • Generated profitable sales calls for sales staff and achieved team target.
  •  

    Customer Service Skills

  • Delivered high quality customer service with increasing responsibility to assist supervisor in improving time management skills.
  • Coached and trained new customer service employees to ensure consistency and quality.
  • Crosstrained in different departments and handled critical customer service situations as required.
  •  

    Communication Skills

  • Initiated communication with prospective clients and followed through, turning them into active accounts.
  • Handled online and inperson customer questions using strong communication skill and experience.
  • Explained and clarified policy and practices in response to inquiries from customers.
  • Volunteered in preparing and mailing marketing materials to customers.
  • Routinely responded to requests for information by telephone or inperson.
  • Initiated customer contact and called in to ensure quality customer experience.
  •  

    Office Administration Skills

  • Smoothly coordinated and handled jobs within two or more departments.
  • Accessed computer database to update customer information and to provide value added customer service.
  • Maintained confidential customer record.
  • Performed general office functions including answering phone, copying and printing, faxing.
  • Coordinated a variety of customer relationship activities to support department functions resulting in customer retention.
  • Managed work flow in assigned areas; set priorities for assigned projects.
  • Employment

  • Print Consultant, Whitman Communications Inc., Lebanon, NH; Feb Oct
  • Telecanvasser, Everest Ltd. UK; May – July
  • Customer Service Assistant, Morrison’s Plc. UK; April – May  
  • Customer Service Advisor, Bed & Bath, UK; Feb – June
  • General Sales Assistant, PricewaterhouseCoopers, UK; Sep – Feb
  • Part time employment was held while completing masters degree program, promoting skills in retail sales, administrative and customer service.

    Education and Training 

    University of Hertfordshire

    Hertfordshire, UK

    Master of Arts in Marketing, July  

    Manipal University

    Karnataka, India

    Bachelor of Business Management, May

    Volunteer/Community Activities

  • Served as Creative Editor of college magazine
  • Taught orphaned children in general studies as a part of a team winning the UNESCO Award, also trained and helped advanced class for science exhibition.
  • Personal

  • Trained Indian classical dancer: taught Dartmouth students
  •  

    References are available upon request. 


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