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, rue de la Rheinmatt,
A successful multilingual Change Management
and Organisational Effectiveness professional with extensive experience
in large multinational business environments. Specialities include project/programme
management, facilitating complex business change, lean interventions
and enhancing change capability. Proficient in all types of change,
from business process, organisational and human change. Has played the
role of a Lean Coach in Mars Inc. for the last years.
Principle Business Change Consultant present
Shaped globally used change
methodology for project and programme management across the countries
of Mars Inc.
Designed and delivered global
project management and change capability programmes across the UK, France,
USA, and Australia, as well as emerging markets such as Russia, China,
and Brazil. Value added recognised by award nomination and the capability
in place to rapidly expand new IT hubs.
Facilitated project groups
to drive complex business change initiatives at all levels of the organisation.
For example, led a board level strategic planning session in Central
America to define a programme of change, which included the construction
of a factory in the region, and lean interventions in specific business
areas such as the supply chain for Mars Duty Free organisation.
Developed and successfully
deployed a global Business Process Reengineering competency programme,
including Lean and Six Sigma concepts which enabled associates to roll
out best practise global business processes.
Introduced Human Change
Management component into Mars Business Change methodology, ensuring
stakeholder buyin to global change initiatives.
Recognised globally as a
leading authority in Mars Inc. on driving change through capability
enhancement and facilitating participative workshops enabling projects
to reach their objectives.
Identified a requirement
to improve project management capability across Mars Inc. Investigated
best practise introduced an external certification programme. This resulted
in both improved individual skills and a pool of project management
excellence across the organisation.
Recommended and implemented
the rollout of Covey’s ‘ Habits of Highly Effective People’
within Mars Inc, helping associates through a difficult period of organisational
Delivered personal change
consulting & coaching, enabling people to follow their preferred
career path, and in many cases, promotion or a significant change in
Human Resources assignment
Developed and implemented
a European graduate recruitment programme for the IT division of Mars
Inc, which is used in all the ‘hub’ countries.
Developed and delivered
management development training programmes both internally and with
external vendors in order to offer management and leadership training
to the + ISI associates in Europe,
Business System Project Analyst
of business systems projects to support the Mars Vending business and
Supply Chain Planning areas.
Processing Infrastructure Analyst
Successfully managed the
deployment of process and technology standards for all Mars Inc. midrange
systems. Provided consultancy and specialist support to information
systems development projects using these technologies.
Managed a team consisting
of two contractors as well as vendor relationships to deliver infrastructure
solutions to internal project customers.
Hoffman La Roche.
IT Project and Support Analyst
Successfully turned around
a very bad perception of the IT organisation to be seen as a respected
partner in the Roche business.
Developed working processes
and agreed Service Level Agreements between the IT and Clinical organisations.
Developed good relationships
with external vendors to source capability and services that were not
available internally within Roche.
Digital Equipment Corporation.
Customer Support Specialist
Front line IT software support
role. Successfully supported direct customer enquiries about Digital
VMS and other layered software products.
Developed technical knowledge,
customer handling skills and the ability to prioritise based on impact
assessment with customers. Developed strong customer relationship management
BSc Hons in Computing
Science, Aberdeen University – .
Member of the Project Management
Institute PMI & Certified Project Management Professional PMP.
Certified facilitator of
Covey’s “ Habits of Highly Effective People” programme.
Member of the International
Association of Facilitation
PRINCE & Managing Successful
Practitioner including Hypnosis & Time Line
Myers Brigg Practitioner
Step I & II
Driving license: Clean, full license
Languages: Can operate in English mother
tongue, French fluent, German good, and have very basic survival
Russian and Spanish.
Squash, Cycling, Running, Triathlon,
Skiing, Travel, Music, Trekking & Languages