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Sarah K. J.
P.O. Box ..
Global Director with career expertise in Professional and Managed/Shared Services Infrastructure and Sales across multiple
industries. Expertise in the design and delivery of costeffective, high performance technology solutions in support of rapid domestic
and international growth with global P&L responsibility up to $M annually within a matrix environment. Demonstrated keen
technical and business acumen in a Fortune company. Skilled in all phases of project lifecycle, from initial feasibility analysis and
conceptual design through implementation and enhancement. Customercentric with ability to initiate profitable alliances with global
vendors and suppliers. Effective at building culturally diverse, teamcentered operating units, with excellent business process and
strategic development skills and a high degree of focus on leading enterprises through dramatic change. International experience
spans North America, Latin America, Europe, Asia Pacific, Brazil and India. Excellent Client Relationship Management.
Global IT Delivery & Data Center Operations Technology and Business Linkage Planning
Global Strategic and Operational Technology Planning IT Infrastructure and
Quality Assurance Situational BasedGlobal Outsourcing Model
IT Skills Gap Analysis & Performance Optimization Contract/SLA Management
CONCEPTS AND GOVERNANCE: ITIL, COBIT, SAS, SarbanesOxley, ISO , ISO , Six Sigma, PCI Compliance
TECHNICAL IMPLEMENTATION: Network, Microsoft Applications, Data Center, Disaster
Recovery, Oracle, ERP, Systems Architecture, Global Technology, Outsourcing
CIO Consulting, Owner
Principal: Independent Consulting Executive, Alpharetta, GA /
Providing high value add contract consulting specializing in Professional Services, Managed Services, Organizational Development,
Management Development, and Leadership Development.
Thyssenkrupp I.T. Services North America StartUp
Director/Consultant – I.T. Services Delivery
Director and Consultant on North American startup of shared services to support internal
Thyssenkrupp subsidiaries. Reported to VP of I.T.Services Delivery. Responsible for North American
SITA – Air Transport Communication and I.T. Solutions
Interim Program Director/Consultant – Quality Assurance and Improvements
Consultant on Data Center Availability, Root Cause Analysis, PCI and SAS Compliance, tools utilization, customer relationship
management, and End of Life for Software. Established roadmap for organizational transformation, strategic plan, performance
metrics KPI’s, and Quality/Improvement initiatives for global organizational enhancement to drive positive behavior and results.
WASHINGTON CONSULTING, LLC, Alpharetta, GA
Vice President/General Manager – I.T. Services and Consulting
Privately held boutique consulting firm with an average of years industry experience specializing in sales, professional services,
managed services, data centers, integrated solutions, service delivery and quality assurance. Emphasis on improving intrinsic
value of client’s business/strategic plans to accelerate growth and positively impact financial success. Lead, sell and deliver all
professional services and managed/shared services projects provided as part of a consulting and services offerings. Direct and
oversee various project implementation and customization projects including tracking and managing performance metrics.
Accountable for P&L aspects, management of billable resource allocation, direct and indirect customer contact, risk mitigation, and
customer satisfaction. Manage customer relationships including interfacing with rd party vendor firms during project engagement.
DIEBOLD, INCORPORATED, North Canton, OH
Vice President, Professional and Managed Services Division
Directed ATM Professional and Managed /Shared Services, outsourcing sales, and delivery with over technical professional,
Project Management Office, IT operations, System Engineers, X Event Monitoring Data Center and Customer Care. Managed
North American and global teams directing integrated technology services solutions. Served on the Corporate Executive Board.
• Restructured talent within the $M ATM Services Delivery Division. Actions resulted in directly increasing services teams
efficiency and the division’s revenues. Division exceeded profit target by .%, through an % improvement in gross margin,
which resulted in % operating profit.
• Led Event Monitoring Data Center EMC designation of CSAA Central Station Alarm Associates – achievement earned by less
than percent of U.S. Security Companies. EMC handles approximately , alarms per month and provides more than
, sites with X monitoring service.
• Led the strategy development and implementation of a new services delivery practice to
enhance client satisfaction and customer technology deployment and integration success.
Practice resulted in a forty percent increase in billable resource utilization, and a %
reduction in overhead cost.
• Key participant in the evaluation and pursuit of corporate acquisition candidates. Led the establishment of naming and
mentoring an acquisitions Director and team responsible for managing the successful integration of two companies over a twelve
• Directed the launch of an outsourcing organization for business development, technology
solutions integration, implementation and operations services.
• Identified weaknesses in technical skill sets and instituted a number of employee development
programs that increased staff retention by approximately % within systems engineering,
field service break/fix, data center, and dispatch.
• Launched business development and marketing of Professional and Managed Services across
financial institutions media.
Principal: Independent Consulting Executive, Alpharetta, GA /
Major Clients included: IBM Corporation and Cox Communications
• IBM: Business and Technology Consultant. Directed miscellaneous projects to support integrated technology and
data center operations and quality assurance. Instilled CRM and Six Sigma.
• Cox Communications: Interim Sr. Director. Directed the implementation of GPS to support field services. Launched
CRM to improve efficiency for systems engineers, field technicians and dispatch. Drove implementation of Oracle
IBM CORPORATION /
Director, Global Professional Services Delivery: IT Operations for Integrated Services, Atlanta, GA
Led an initiative to implement billable contract and project management consulting services across multiple industry segments for
outsourced projects; efforts resulted in average client cost reduction of % and raised client satisfaction %.
• Led + matrix management staff and company associates.
• Exceeded multisite, global P&L target of $M and $M global IT and business operations
budget for contract services.
• Directed project management and consultant certification boards. Key customers included the
support of large outsourced X Data Centers. Instilled Six Sigma methodology.
• Directed project management and consultant certification boards.
Senior Manager, Global Professional Services Delivery: Project Management, Operations, and Consulting, Atlanta, GA
Led Outsourced customers contract negotiations and management team, raised customer satisfaction with overall contract
effectiveness and friendliness from % to % in a year.
• Oversaw contract management and professional services organizations with + billable matrix professionals to support Data
Center operations for outsourced contracts.
• Designed a product logistics system to integrate data center and services support.
• Led contract negotiations. Directed a $M budget. Surpassed North America P&L goal of
Regional Senior Manager, Global Professional Services Delivery, Austin, TX
Led the efforts in the creation of a web based data warehousing and infrastructure resource
management tool, for Global Services customers support and use. Implementation and use of the
tool produced a % increase in field service responsiveness, a % reduction in field support