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<pre>Array ( [var] => cut_url ) </pre> Resume for Yves C. for Manager / Supervisor / Team Leader / Professional & Consulting Services in Blainville, Canada. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #3VXOD4SW4
 

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Resume for Yves C. for Manager / Supervisor / Team Leader / Professional & Consulting Services in Blainville, Canada




Occupation: Manager / Supervisor / Team Leader Industry: Professional & Consulting Services
Country: Canada City: Blainville
State: Quebec ZIP: J7B 1N9



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Yves C. , de Fontenelle Blainville, Québec Tél. : JB N PROFILE Director of after sales operations / sales & marketing support, perfectly bilingual, with over years of experience in the field of customer service. Very comfortable in demanding work environments, highly competitive in Sales Support functions. Oriented efficiency and effectiveness of internal and external processes, achievement of financial results and cost efficiency. Strong communication skills, effective negotiator, consolidator of multidisciplinary teams that allows a professional customer relationship rapidly. PROFESSIONAL EXPERIENCE ROCHE DIAGNOSTICS, Laval Regional Service Director, Eastern Canada | sites, + instruments :: managed the complete reorganization of the service department regional and national: diagnosis, analysis of economic issues and implementation of development strategy :: planned organizational changes required: call dispatch process, implementation of relevant KPIs, analysis of issues/failures and implementation of immediate corrective actions :: optimized all elements of the overall performance measurement process :: developed the technical and human interfaces within the sales & marketing department: creation of a new relational dynamics between the sales representatives LES SYSTÈMES TOMRA, Québec province Service Manager, Eastern Canada :: managed the technical organization of the department based on corporate objectives: analysis of existing resources, identifying necessary adjustments and operational solutions purchase custom software for the development process :: carried out the technical and human diagnostics: gap analysis and proposals for measures of continuous improvement :: directed all evaluations subcontracting, suppliers, employees and implementation of corrective actions: cost efficiency, increased sales, financial autonomy of the department ÉLITE Technologies Inc. Branch Manager, Greater Montreal :: directed the prestartup and startup of the office specializing in instrumentation, control and environmental :: implemented all the procedures of the organization: service, sales, marketing, technical support, project management, design :: Organized the development of new markets through the implementation of an aggressive commercial strategy: business partnerships and alliances :: Optimized cost control and increased revenue to make the department selfsufficient in months :: negotiated contracts lending staff in companies such as Pratt & Whitney and Air Liquid MARCONI Medical Inc. Regional Service Director, Eastern Canada :: planned implementation of new concepts of teamwork within the customer service :: Interface organization in a multidisciplinary team sales, marketing, operations in the renewal of major contracts :: developed a new strategy for business development by creating differentiating factors compared to the competition :: create custom turnkey operating systems :: completed all site visits in order to sell our corporate concepts :: assisted internal resources by personalized coaching to enable them to develop their full potential GE Healthcare Inc. National Technical Support, Magnetic Resonance :: collaborated in the installation/implementation of MRI facilities and major systems enhancements in Canada with the team of local technicians :: assisted the departments in Improving the total customer satisfaction :: structured technical intelligence system in line with our Milwaukee office :: managed the startup facilities turnkey projects TRAINING Bachelor of Business Administration Hautes Etudes Commerciales, Montreal C.E.C. digital data Transmitting Collège de Maisonneuve C.E.C. Instrumentation and Control Collège Ahuntsic D.E.C. Electronics, Computer and Automation Collège de Maisonneuve DIVERS Computer: Windows, Word, Excel, PowerPoint, Access, Visio Languages: French and English Sports: Cycling, snowboarding, mountain biking CASI certification: Snowboard Instructor Level

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