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<pre>Array ( [var] => cut_url ) </pre> Resume for Cleo G. for Manager / Supervisor / Team Leader / Professional & Consulting Services in Chaska, Minnesota. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #MFJ33EIKH
 

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Resume for Cleo G. for Manager / Supervisor / Team Leader / Professional & Consulting Services in Chaska, Minnesota




Occupation: Manager / Supervisor / Team Leader Industry: Professional & Consulting Services
Country: United States City: Chaska
State: Minnesota ZIP: 55318



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Cleo G.
Chaska, Minnesota •
crG.@ comcast.net • .
Technical Trainer and Training Development Professional
Highly motivated and detailed oriented Training Professional • With indepth
knowledge in developing, implementing and maintaining employee and customer
training programs • Focus on corporate business strategies and regulatory
agencies requirements • Leads corporate training initiatives to obtain results •
Creates comprehensive training programs on highly technical material.
Strengths/Skills
• Project Management • Customer Service Training/Development •
Supervisory
• Problem Solver • Patent Applications • Coach/Mentor
• Train the Trainer • Progressive Learner • Adult learners
• FDA, ISO, EU, HIPPA • Simplify technical information • Trainer
Professional Experience
Beckman Instruments/Sanofi Diagnostics, Chaska, MN
A biomedical company with annual revenue over $. billion devoted to instrument
systems, tests and supplies that simplify and automate laboratory processes.
Senior Customer Technical Specialist,
• Supported customers in the United States and other English speaking
countries on resolving their issues on highly complexed biomedical
instrumentations.
• Maintained individual phone fixed rate at % to assist team in meeting the
departmental phone fixed rate of % for reducing the cost of onsite
service $ flat rate/service visit
• Effectively analyzed technical data to determine root cause and problem
resolution to provide cost effective solutions to the customer by
distinguishing between hardware, reagent and/or software issues.
• Maintained regulatory compliance by classifying customer information
according to FDA requirements
Supervisor/Training Coordinator,
• Managed customer service representatives in a fast paced technical
call center environment.
• Exceeded customer satisfaction goal .% by mentoring and
coaching staff on customer service and problem solving skills resulting in a
. % out % rating.
• Met Live call rate goal of % by maintaining adequate and qualified
staffing levels for hour technical call center.
• Consulted with customers and staff to investigate hardware, reagent and
or software issues to provide cost effective resolution and feedback to
management for product concerns and possible improvements.
Senior Specialist Technical Training,
• Conducted monthly week long training sessions for customers, field
and on – site employees on complexed company instrumentation which
included instrument validation, assay methodology and performance
information.
• Developed and implemented a Corporate Apprenticeship program in
for new college graduates to increase human capital for company
positions.
Senior Technical Service Specialist
• Provided technical support service to worldwide customer base and field
personnel in technical call center.
• Developed curriculum and product training for sales and technical staff of
over people.
• Developed, presented and facilitated product training to Customer Service
Department increasing staff product knowledge enhancing customer
satisfaction.
Transport America, Eagan, MN
Transport Corporation of America provides a wide range of truckload carriage and logistics
services in the United States, parts of Canada and Mexico.
Training Development Coordinator
• Developed a multiyear Training Strategic Plan based on the business
strategic plan to ensure necessary skills to achieve the business goals.
• Directed the Training Leadership Council of key business leaders to
ensure execution of the Training Strategic Plan and measurable results.
• Coordinated new and ongoing training for personnel at corporate and
remote locations ensuring corporate training compliance to ISO
quality standard.
• In , developed and directed internal course trainers.
• Assessed external courses and trainers, and negotiated training delivery
from external vendors.
• Project manager and facilitator for four crossfunctional business process
reengineering teams to optimize business productivity and results. Led one
team exclusively focused on implementing customer service improvements.
• Planned, designed and developed over courses to meet department
business needs.
Summit Medical Systems, Minnetonka, MN
Summit Medical System was acquired by Velos in and provided clinical outcomes
software for Cardiologist and Thoracic Surgeons.
Account Representative
• Managed clinical software sales to a seven state area that included
Cardiologist and Thoracic surgeon accounts increasing the territory
revenue by % in months.
Education
Bachelor of Arts, Augsburg College, Minneapolis, MN Major – Biology, Minor –
Chemistry
Additional training –
Power Communication CareerTrack Train the Trainer
Customer Service – The Competitive Edge Successful Training Manager
Marketing Your Training Internally Service Essentials Call
Center
DiSC personality profile Internal ISO auditor training
Selection for Success Interviewing First Time Supervisor
Relationship Building – Basic Supervision
Inspiring Trust, Power for Understanding
Professional Certifications/Memberships
Medical Technologist ASCP
IIBA – International Institute Business Analysis
American Society of Training and Development
Patent Applications
Pharmaceutical Mixing Device Patent Pending, Serial No. /, Zahnman,
et al
Wheelchair Leg Barrier Patent Pending, Serial No. /, G., et al

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