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Mandarin Cove San Diego, CA Email: Tel.
CAREER GOAL To secure a challenging position which will utilize my knowledge and resourcefulness, and offer me an opportunity for a productive partnership and future growth. QUALIFICATIONS Excellent interpersonal teamwork and communication skills. Highly motivated, well organized, and willing to tackle new challenges, dedicated and reliable. Technical skills: MS Word, Excel and Access, Power Point, Visio Standard, Omniforms and Visual Basic IFIS, UNIX, Dreamweaver, Photoshop, Fireworks, NextEdit and Acrobat. Languages: native Italian, fluent in English and conversational in Spanish.
WORK EXPERIENCE InterpreterTranslator/ Travel Agent/Tour Leader Over the phone interpreter and translator for medical, technical and legal companies handling sensitive information. Completed all the project tasks at least days ahead of schedule saving the companies between % in actual expenditure while organizing and selling incentives, conventions, trade shows and medical seminars. Contact correspondents and tour consolidators all over the world to plan group and individual tours. Tour Leader for inbound and outbound groups. Event Coordinator/ Sales/Area Trainer Streamlined processes resulting in a %% saving to the companies by coordinating the registrations at conventions sites, organizing businesses and social dinners/luncheons and managing personnel involved in the process. Implementing a referral system resulting in a % increase in new business within local retail division providing a financial analysis and finding solutions for interested customers. Oversee area assigned, install check verification terminals, train stores&; employees and sell company&;s services. Work directly with customers resolving credit issues and managed customer services. Customer Service/Field Inspector Customer service to scientists, faculty, staff personnel and the general public. Resolved % of customer complaints and account issues promptly resulting in a % increase in Consumer Satisfaction Index CSI scores. Inspect properties to assure that all the liability criteria are met for insurance purpose. Consistently generate leads and revenue attainment.
Administrative Prepare and coordinated merits, promotions, reappointments in Academic Affairs, recruitment, benefits and U.S. INS policies. Data analysis and reports into multiple systems. Data Base/Quality Control for recalling, imaging, archiving, classifying documents, loaning, and retrieval of laboratory notebooks. Successfully revamp company&;s website resulting in a % increase in average time on site. Interpreter/Translator/Tour Guide ongoing contract positions Ship Scheduling Assistant, Scripps Institution of Oceanography/UCSD Document Control Coordinator, Pfizer Pharmaceutical, San Diego, CA. Contract position Debt Counselor/Field Inspector/Customer Service San Diego, CA. Contract positions Clinical Research Assistant/Events Coordinator, AVRC/UCSD, San Diego, CA Administrative Assistant, Special Event Coordinator, MPL/SIO/ UCSD San Diego, CA Area Trainer/Sales and Consultant, Telecheck Services, San Jose, CA Travel Agent/Conventions Coordinator, The Travelsmiths, Cupertino, CA Tour Leader, San Diego, Travel Agent/Incentives and Conventions Assistant Manager, UVET, Milan/ Italy Accounts Coordinator/Sales Representative, Technogenetics Pharmaceutical, Milan/ Italy EDUCATION Bachelor of Arts in International Business with Emphasis in Marketing and Latin America area, San Diego State University . Associate in Liberal Arts, Mesa College, San Diego. Tour Operator, L.V. Bertarelli, Milan/ Italy. Preparation for Tour Operator and Tour Guide involving study of Languages English, French, German. Classical Studies, A. Manzoni, Milan/Italy. INTERNSHIP: Wines of Mexico, San Diego/Ensenada. Marketing Assistant to the Public Relation Manager in developing marketing strategies for Mexican wines in the U.S. market. Present