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A motivated business professional with
experience in project Management. Skilled in the areas of customer service,
managing projects and processes, team building, coaching, implementations,
and innovation. Recognized for establishing credibility and trust by
consistently delivering as promised. A peopleoriented individual with
outstanding relational skills that values longterm commitments. Creative
and innovative entrepreneur with first hand experience in the Omaha
SOFTWARE & SYSTEMS
Word, Excel, Power Point, Access, Publisher, Visio, & Outlook
Lotus notes, Quickr, Salesforce.com, Oracle, OnContact, & Clarify
West Corporation is a leading CRM solution
provider, offering comprehensive customer service outsourcing programs
to keep you connected with your customers.
Implementation Service Manager
Provided postsales customer support
and project management ensuring adherence to corporate and department
policies, procedures and timelines.
n Manage several medium and large projects at a
Responsible for nearly several
million dollars worth of projects
Conducted weekly WIP conferences
with upper level and executive
at several fortune companies.
ACI Worldwide is a global provider of
electronic payments solutions for the world's top financial institutions,
retailers and payment processors.
Area Specialist Project
Teamed up with project managers on
a , hour mega project.
n Conducted global meetings with associates in
Germany, Romania, Mexico, United Kingdom and Canada.
n Managed communication between team members
n Managed Quickr IBM collaboration tool structure
n Regularly reviewed the SDLC and advised project
managers on process.
An online payments company
Customer Service Representative,
Assisted customers with account security
n Maintained a % or higher quarter customer service
n Maintained the lowest phone handle time on the
n Created satisfied customers by having the least
amount of supervisor transfers on the team.
A payments software company
Business Analyst Intern
Helped in starting a new organization
within the company
n Successfully comanaged a team for PCI compliance.
n Defined requirements for testing
project documents and artifacts
Prior work experience includes: Worked full time in summers and parttime while
attending high school and college.
Bank of the West,
Full service bank
Customer Service Representative
Performed teller duties and opened accounts
Performed cashier duties
University of Nebraska,
Bachelors in Business Management, Human
Resources, and Marketing
Project Management Institute,
Will have my CAPM by the end of the year.
world wide service Organization. Served terms on the NebraskaIowa
district board. Created district bulletin. Managed ,
Collegiate Entrepreneurs' Organization. Active member for years
FBLA, Future Business Leaders of
America. Active member for years
Sunny Slope Church of Christ,
nondenomination church. Serve as youth director, project manager for
new facility, building and grounds director, Sound manager, CD distribution
manager, and high school teacher