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<pre>Array ( [var] => cut_url ) </pre> Resume for Rajesh K. for Coach / Trainer / Real Estate & Property Management in Bangalore, India. Search More Resumes for Coach / Trainer on Resumark.com #F7VLV4H3P
 

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Resume for Rajesh K. for Coach / Trainer / Real Estate & Property Management in Bangalore, India




Occupation: Coach / Trainer Industry: Real Estate & Property Management
Country: India City: Bangalore
State: Karnataka ZIP: 560064



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RESUME
RAJESH M K.
Objective
To work in progressive organization and aim to achieve the highest standards in the
organization through training in line with the aims and objectives of the organization
and to develop the personal and professional skills of the staff through passionate
interpersonal skills.
Professional Experience:
IL&FS Property Management & Services Pvt. Ltd
Head Training Feb ‘ – Ongoing
Scope
In charge of training activities for the Facility Management division.
Key Area of Focus
Conceive, Plan, Execute, Verify training activities through operational trainers.
Benchmarking activities. Liaise with clients for performance optimization. Conceive
training calendars
Job Profile
• Managing and monitoring training pan India through internal trainers who have
undergone Train the Trainer
• Scheduling, monitoring and managing process trainings from all sites through regional training coordinators
• Made specific training modules and processes for operations trainings
• Identifying external training partners for conducting generic and soft skills training
• Conducting soft skills, managerial and behavioral training for managerial level staff.
• Conducting basic soft skills training for frontline staff.
• Setting up a certification level for process trainings for all frontline staff
• Conducted Training Needs Analysis for all staff and made training calendar based on the findings
• Coordinating with the clients on Training progress
• Devised and monitoring the entire training process.
• Additional charge of ISO , and processes pan India
• Currently in the processes of reviewing and integrating all the three processes
• Putting in a new auditable training process in the new integrated system
• In process of setting up Skills Matrix
• Setting up a certification process for training modules
• Creating Training MIS for management and staff
Jones Lang LaSalle Meghraj
Training Manager Aug – Feb
Scope of Job
In charge of training activities for the Facility Management division.
Key Area of Focus
Managing and monitoring training through Train the Trainers. Managing process training
through vendors
Job Profile
• Managing and monitoring training in seven cities through internal trainers who have
undergone Train the Trainer
• Scheduling, monitoring and managing process trainings from all sites
• Certified as a trainer from MS University Regional training development division of Jones Lang LaSalle
for Goods and Services Procurement
• Coordinating and managing MS University trainings for India
• Identifying external training partners for conducting generic and soft skills training
• Conducting soft skills, managerial and behavioral training for managerial level staff.
• Conducting basic soft skills training for frontline staff.
• Tracking new joinee induction
• Conducting vendor inductions
• Creating new modules for generic and managerial training
• Managing and monitoring the Management Trainee Program
• Assisted in creating of a Training Tracker Tool internally for scheduling and reporting of training across all
cities.
• Conducting Back to Basics Training for the Facilities Managers through the Operations Managers
Reliance NIS Sparta
Master Trainer – Petroleum project May – July
Scope
Retail outlet software training, operations training and commissioning
Key Area of Focus
Software training, behavioral training, process training, reporting
Job Profile
• Responsible for Imparting soft skills training to all staff at retail outlets and managerial
staff of Reliance Petroleum.
• Delivering training on customer service to all staff of Reliance Petroleum at all levels.
• Conducting team building workshops for improving employee morale.
• Monitor and evaluate behavioral changes in trainees.
• Ensure strict adherence to grooming and personal appearance standards of driveway salesman at Retail
outlet.
• Conducting customer service and managerial workshops for Reliance Petroleum staff.
• Orientation of Dealers into the functional aspects of Retail outlet
• Responsible for training the staff on RETALIX, operating software at the outlet.
• Complete orientation of the staff to the software.
• Training the RO account manager on daily processes and documentation involved in the smooth operation
of the retail outlet.
• Training the staff on SOPs and MIS
Hospitality Industry
Golden Palms Resort & Spa, Bangalore
Training ManagerJune – April
Scope
In charge of training activities of the hotel
Key Area of Focus
Operational training, customer service training
Job Profile
• Managing a team of departmental trainers.
• In charge of all the training activities in the hotel.
• Doing all the soft skills training in the hotel
• Conducting behavioral, leadership and teambuilding for all staff and managers.
• Conducting customer service, attitudinal and behavioral classes for the staff.
• Implemented the departmental training system
• Have a team of departmental trainers who do the skills training and also do the training needs
identification
• Conducted the Train the Trainer course for all the departmental trainers
• Conducting induction and orientation for all new joinees.
• Doing training needs analysis for all departments through observation and quality audit
• Documentation of all the training and linking to appraisals
Le Meridien Kovalam Beach Resort, Trivandrum
Training ManagerOct – May
Scope
In charge of training activities of the hotel
Key Area of Focus
Operational training, customer service training
Job Profile
• Managing a team of departmental trainers.
• In charge of all the training activities in the resort.
• Conducted the Train the Trainer for departmental supervisors.
• Implemented the departmental training system and monitored the departmental training for SOP’s and
Welcome Charter Plus.
• Conducted induction for all new joinees.
• Doing training needs analysis for all departments through observation and quality audit.
• Documentation of all the training and linking to appraisals
• Conducted behavioral, leadership and teambuilding classes for the managers.
• Conducted the corporate customer service programme called the Commitment to Excellence for staff
members.
• Conducted customer service and behavioral classes for the staff.
• Conducted English speaking classes for select staff
• Conducting health and safety training
• In charge of Savings committee and Safety committee in the hotel
• Monitored the training progress and records for all staff.
• Maintained all training records.
• Evaluated the effectiveness of the training through standards compliance forms.
• Was in charge of the Human Resources department for month in absence of the Human Resources
Manager.
Other Previous Experience

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