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Wrose Mount Wrose Shipley BD PG
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Richard L. BA Hons
Qualifications Leeds Metropolitan University: B A Hons Service Sector Management IEHO HACCP Food Manufacturing Plants NVQIII IOSHH Managing Safely Pensions Management Institute Law and Pensions Overview Certificate RSA Internal Verifier RSA Advanced Work Based Assessor NEBSM Certificate in Management IEHO Advanced Food Hygiene Certificate Seven City and Guilds certificates in Catering and Food Service. March Present Commercial Catering Manager permanent post Bradford Council Senior Management role scale PO within FM responsible for all civic catering, staff restaurants, sport centre catering, secondary school catering the cook freeze plant, vending and carrying out the role of Quality Manager. Responsible for business development, won contracts with a major Bradford Hotel and a Bradford based distributor for our Halal frozen food. Retained school contracts for a further years. Developing branded coffee shops for public buildings. Responsible for bespoke catering packages to suit client requirements. Responsible for staff over sites direct reports. Steering group member for vocational training and workforce development. Business Improvement techniques, Management and Leadership NVQ&;s. Steering group member for Bradford Council Stonewall application. Used as investigating officer for grievances Councilwide. KPI&;s include staff hours, sickness, pupil spend per head. August March General Manager fixedterm contract Bradford Council Responsible for the operation of a cook freeze manufacturing plant providing multi portion meals to Bradford schools. Responsible for staff including a management team, shop floor staff and drivers. Providing , units per month to over schools. Quality Manager for ISO . KPI&;s include staffing, productivity and deliveries. February April Operations Manager Amey Community Ltd Responsible for the operations and day to day management of three schools ,sqm GIFA across the estate. FM lead on phases to . Team player responsible for mobilizing phase Building Schools for the Future Bradford. Three secondary schools £.m p/a budget. Responsibility for all health and safety of the three schools and appropriate reporting, consultation meetings, and statutory compliance. Appointed person for all water management issues. Chairing H&S meetings with Stakeholders with support from HSEQ team. Responsible for managing over staff. Six direct reports. Responsible for all human resources issues at site level. Including recruitment selection, appraisals, facilitating and delivering training, all disciplinary issues, grievances, CRB disclosures and risk assessments. Responsible for the TUPE transfers and the one to one meetings. I was also the point of contact for all staff transferring from their employer.
October to February UPP Ltd Business Manager, University Partnerships Programme UPP, Leeds Metropolitan University Responsibility for self delivery of both hard and soft service provision to student bed spaces over sites within a PFI contract, employing staff. Responsibility for procurement other service delivery contracts, setting and management of budget, together with management and procurement of sinking fund works. Responsibility for contract profitability, reporting and performance against defined SLA&;s/KPI&;s. Responsibility for the management of all planned and reactive maintenance. Responsibility for all health and safety matters across the sites.
Responsibility for writing Service Delivery Plans, processes and procedures regarding day to day operations. Responsible for appointing sub contactors to develop the supply chain. Client management and liaison at site level and with the SPV. Partnering the hard FM team, construction, ICT. I prepared the monthly performance report and coordinated the statistical data included within it.
Dec to September Accent Group Ltd Contract Performance Manager Responsibility for risk and viability of a £m PFI project which included Hard and Soft FM Services covering psychiatric hospital sites , sq m. Responsible for the Hard FM Services for two LIFT Contracts based in Bradford and Tees. Five Doctors Surgeries in Bradford and three in Tees. Capital Costs in excess of £m up to . Responsible for the Soft FM of an Extra Care Scheme Beds in Co.Durham. Responsible for customer service and relationship management to my clients. Provided contract management reports on a monthly basis, meeting with the client representatives. Project managed the introduction, training and delivery of the NHS cleaning standards to the hospitals and audited service delivery in this regard. Project managed the introduction, training and delivery of the Cook Safe HACCP food safety system for our self delivered cook freeze system. Responsible for the delivery of the company induction to new starters and for the delivery of basic and intermediate food hygiene training. Provided information regarding lifecycle replacement. Responsible for identifying potential cost savings. Monitored and analysed the use of resources against budget. Managed customer satisfaction surveys to support performance indicators Carried out performance audits on the Hard FM provider. I worked closely with our out sourced reactive maintenance help desk operating / monitoring performance and KPI&;s. I carried out announced and unannounced compliance visits monitoring service levels against service specification and performance on the self delivered services. Responsible for managing wider contractual issues and negotiating the outcomes with the client should there be dispute. I had responsibility for all variations and changes to all Contracts ensuring best value and completion during agreed time periods. I had responsibility for the facilitation and delivery of staff training. I reported performance information to our Board and wrote the Board report. I was responsible for members of staff who assisted me with researching and collating management information. I supported the Operations Manager in the development of bid
submissions and research service requirements for new business. I deputised for the Operations Manager in his absence.
Jan Dec Accent Group Ltd Hotel Services Manager I was responsible for managing four sites consisting of one secure hospital and two open mental health units. My fourth site was an Extracare scheme for older people in Co.Durham. I project managed two other PFI mental health units with Leeds Mental Health Trust and prepared them for commissioning, opening and subsequent operation between January to February . This work included managing all elements of the FM services and input into building design, choosing fixtures, fittings and finishes. I was responsible for estates management and the management of hard and soft FM services including the operation and monitoring of these contracts across my sites. Responsible for health and safety and water management. I was responsible for contract compliance and performance monitoring using a financial penalty model as part of this PFI project. I sourced suppliers for the PFI and set contracts for soft FM services, this included evaluating and letting contract submissions. I was responsible for the budgets on all four sites. This remit includes generating additional income from a shop, staff restaurant and external office buffet work totalling a projected income of over £k. I worked as Acting Facilities Manager June Dec taking total operational responsibility of all sites and associated staff. This was a temporary arrangement due to a vacant post. Short Courses and group memberships QPULSE Quality Management System Administrator level. Bradford Council Senior Management Leadership and Development CYPAD auditing software. Quality Auditor BSI ISO Cleaning in Food Manufacturing Plants Diversity Officer training for Unison Halal food production BIFM Member lapsed. May I became Pension Trustee for Accent Pensions Ltd. This was an unpaid Director post which directs and manages the company pension scheme. I was voted into this post by pension members. Registered trainer with the IEHO in order to train basic and intermediate food hygiene. British Sign Language Fluent CACDP Certificate Levels I & II Urdu spoken and written Basic Currently learning Greek I enjoy eating out, travel and Yoga. An Enhanced Criminal Records Bureau check cleared in
Interests and activities Security clearance