Resume for Rahul G. for Executive Manager / Real Estate & Property Management in Nagpur, India
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SENIOR LEVEL POSITIONS IN MALL OPERATIONS
> Nearly years of rich & qualitative experience in the Mall Management & Hotel industry in India and abroad.
> A keen planner & strategist with track record of developing operational policies/ norms,
systems & controls, motivational schemes & customer service standards.
> Recognized proficiency in ensuring profitability of operations and supervise all aspects of
Kitchen Management including menuplanning, monitoring food production to ensure compliance with quality & hygiene
> Expertise in designing & implementing training programs, service standards, operational
policies & norms, hygiene & customer services standards for bringing keen customer focus,
high energy level & team spirit.
> Proficiency in spearheading corporate and financial planning initiatives in Commercial
Operation, Budgeting, Accounts & Finance, MIS, Vendor Management / Logistic Planning
> Excellent interpersonal, communication, team building & customer relationship management
skills with extensive experience in recruitment, training & development of the workforce.
> Event Management Conferences, Seminar, Concerts, Wedding, Road shows, Promotion
Events, Open days, Wine tours and tasting.
Nov’Present GM Operations & Overseas Marketing Satvik Group
Nagpur. Handling operations of branches and Overseas Business basically for
Africa region Ethiopia and Ghana. Also making the budget, Training, Recruiting, CSR,
Appraisals, Payroll and Marketing.
Nov’ Sept’ General Mgr /Mall Manager Treasure Bazaar Mall Nanded Mall size lac sq ft
EWDPL VentureIndore . more malls to be opened and operated in the next
Years. Malls already operational. In Indore and In Nanded, in Raipur. more
In pipe line. With plus stores ,Collecting Rent And CAM, Billing and Budget and targets.
Solely responsible for Marketing, Training ,Recruiting, Payroll , Appraisal and Promotional of events and execution.
Nov’ –Oct’ Senior Manager/ AGM for Cinemax India Ltd Div. of Kanakia Constructions
Pvt. Ltd. , Sqft Mall Area in size. staff including MEP , Manager,.
Accounts and Marketing Manager
Apr’ Sept’’ Ascension Vineyards and Conference Centre, Warkworth New Zealand as Food
& Beverage Manager
Oct ’ Mar’ Hotel Rydges as Restaurant Bar and Room Service Manager, New Zealand
Feb’ Aug’ Carlton Hotel Auckland New Zealand as Banquets Operations Manager
Dec’ May’ P & O Cruises Ltd., UK as Assistant Restaurant Manager
Mar’ Nov’ Hotel Ambassador, Mumbai as Assistant Restaurant Manager F&B Services
Nov’ Feb’ Hotel Jagsons Regency Pride, Nagpur as Restaurant Manager
Jun’ Nov’ Hotel center Point: India as Assistant Restaurant Manager
Oct’–Mar’ Hotel President as Industrial Trainee
May’Sept’ Hotel Leela Kempenski as Industrial Trainee
Areas of Exposure/Expertise
Operations: KEY RESPONSIBILITIES
Head of Mall operations:
> Responsible for changing the brand identity and its perception by enhancing service standards maximizing mall returns.
> Responsible for positioning of brand & implementation of strategies of marketing team.
> Formulate budgets ensuring compliance to the defined expenses/ Cost Controlling.
> Oversee smooth operations of the facility by ensuring safety & overall security within the
> Ensuring timely collections and analyzing of all statistical information relating to shopper flow, tenants turnover,
market research with innovative changes to add value to the asset
> Identify/ recognize and plans for corrective actions to eliminate any type of risks to human
life & co’s property.
> Taking strategic decisions on various issues related to efficiency of products.
> Ensuring compliance of bylaws in respect of safety and security regulations.
> Ensuring all possible logistic & infra support to marketing to execute events and strategies
to enhance turnover growth in excess of inflation, industry norms and tenant expectations.
> Ensuring strong tenant relationships, build on service delivery.
> Recruit, lead, train and motivate employees on various levels, to avert to new challenges in
their respective assignments/ dept’s.
> Evaluation & recommendations of annual appraisal of team.
> Recommending HR to organize special skilled base training program to improve
performance of the team.
> Ensuring the implementation of annually scheduled servicing / maintenance of various
utilities & infrastructure within the facility.
> Ensuring % efficiency of all the facility within the premises.
> Ensuring compliances of CRM process including continues enhancement in Customer
convenience & Customer delight.
> Maintaining excellent service standards in all departments as per industries practice.
> Liaise with various service providers/ suppliers/vendors & contractors for finalization of
service evaluation & cost efficiency.
> Liaise with Govt. officials, Police, BMC officials, port, customs etc.
• Liaise with project team responsible for major projects such as refurbishments and extensions
> Anchoring onsite construction FitOuts activities to ensure completion of project within
the time & cost parameters and effective resource utilization to maximize output.
> Organizing / participating project review meetings for evaluating project progress & debottlenecking.
> Approving daily/ weekly/ monthly administrative expenses.
> Approving materials purchase requisitions.
> Approving all maintenance job work requisitions and invoices.
> Approving invoices of specialized services provided by outside agencies.
> Liaison with various govt. agencies / officials.
> Analyzing scheme implementation, performances along with service delivery.
> Operationally providing all necessary supports to concerned departments to
achieve targeted revenue & footfalls optimizing capital & income performance.
> Inspection of various job works on sites.
> Coordinating & accompanying VIP’S & DELIGATIONS during their visits to mall.
• Management of the department.
• Working with relevant individuals to set budgets
• Implementing new standards and norms.
• Managing rota’s for the department
• Presenting staff training plans and training programs.
• Organizing new policies and procedures
• Monitoring of accommodation performance
• Running guest surveys to ensure customer satisfaction
• Monitoring property presentation standards
• Report presentation as requested
• Monitoring of departmental performance against budget
• Implementation of new standards as set by the company
• Attendance at management meetings as and when required
• Host departmental meetings
• Attend staff meetings
• Encouragement of productive communications between departments
• Work proactively with fellow senior managers
• Be prepared to work reasonable extra/flexible hours if required
• Adhere to and train all levels of staff to the standards laid out in the F&B and FOH
• SOP Manuals
• Successfully opened mil property in Warkworth with . mil yearly business.
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