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Date of birth: January
City / Country of Birth: Alexandria,
Marital Status: Married, No Children
Address: Doha, Qatar
Cell Phone: ,
To obtain a position where I can maximize
my multilayer of management skills, Public Relations & Operations
Management Skills, Quality Assurance, Program Development, Development
Training experience, Customer Service and a successful track record
in Back – Front Office Managements, Events Management and Development
April to present
The Diplomatic Club, Doha, State
The Diplomatic Club is a semi government
organization offers various Hospitality excellence services ranging
from club membership recreation facilities, dining, events management,
projects consultancy and hospitality projects management.
Front Office Manager Membership
Planning, organizing, and
Managing of Front of House Operations including Front Office, Membership,
and VIP Airport lounge access.
Fully responsible for preparing
and implementing concepts of operation, policies, procedures and training
plan for my area.
Following performance evaluation,
personal development plans for my team and on job Trainings
Handling the Daily rooms
operations for the pre opening stage for DC hotels group Managing
guest rooms and another Hotel with rooms
Ensuring all documents cycles,
filing systems, data bases, mail office, and securing confidential information
are up to standards
Implementing the yearly
memberships program for individuals and corporate companies.
Communicating with all individual
and corporate members working on get and keep memberships plan.
Coordinating with all other
departments to ensure the success for conferences and events like
Wakeboarding World Cup , & Championship Cup ,
New projects consultancy
and over all lay out plans efficiency.
Budget forecasting and worked
on Maximizing revenue .% gross and cost savings % saving
focusing on Excellence Service and Qatari Hospitality.
April to present The
Diplomatic Club, Doha, State of Qatar
Transportation & Logistics Manager
Additional task was added to my JD
to implement these two departments
Planning, organizing, and
managing all services provided for all modes of Transport required as
well as related services such as warehousing, handling, and value added
services like packaging, labeling, assembling.
Preparing and implementing
concepts of operation, policies, procedures and training plan for my
Team as defensive driving Training – Technical Trainings
Supporting all Transportation
& logistics challenges as concept of traffic management, costing
and economic downturn and risk managements
Designing route plans between
basic operational locations and other variable daily locations.
Assigning internal audit
and project team to address residual risks.
Following goods and equipments
from warehousing, labeling, packing, transferring, and receiving returnable
equipments then storage.
Operating a fleet of
deferent types of vehicles including all garage workshop activities,
daily, weekly, monthly and yearly checkup and maintenance.
Handling contracts with
other vehicles suppliers.
Designing and implementing
security program including control and protection for persons and assets,
emergency procedures and unusual events procedures covering locations
Budget forecasting and worked
on balancing revenue with costs as minor profit departments.
March to April
Doha Asian Games Organising Committee
The Asian Games is the second largest
sports event in the world after the Olympic Games with over , attending
athletes and team officials representing half of the world’s population.
countries will participate in competitive sports at the th Asian
Games Doha . DAGOC comprises functional areas making up Directorates
and specialized units.
and monitoring activities of Contractors and Staff, in related Functional
Designing operations Manual
in each Designated Operational Area, ensuring the provisions of quality
services to the requirements and satisfaction of DAGOC Using HACCAP.
Installing and managing
a staff compound for persons including dining areas, and all other
ISF and Gulf warehousing for securing, scanning and sealing of all
food items before the delivery to Center Processing Units for all Asian
Ensured effective Risk Management,
with a quick implementation of Contingency Plans & Emergency Response
Supporting the residential
towers team in pre – opening, opening, and operational stages for
more than guest rooms, for hosting Doha Asian Games Guests.
Responsible for the Center
Processing Unit producing food to Apartment Towers monitoring all food
deliveries and distributions, Opening of outlets.
Extended to share in consolidating
and the disposal procedures during the postgame Phase at Main Logistic
Revising the financial reports
and variations for our contract.
Preparing job specific training
planes for our volunteers
December to March
Hilton Dubai Creek,
Hilton Dubai Jumeirah, Dubai, UAE
Studies through Hilton
University completed appraisal courses with accumulating
Certificate in Dynamic Decision Making, Certificate in Set Goals &
Prioritize, Certificate in Analyze Use of Time, Certificate in Organize
to Remember, Certificate in Assertive Communication, Certificate in
Coach with Confidence, Certificate in Communicate for Results, Certificate
in Customers Conflict and Confrontation, Certificate in Excelling at
Customer service Stimulations, Certificate in Rational Problem solving
and Decision Making Simulation.
Cross training in Front
Office, Reservation, Housekeeping, and Human resources Departments.
Involved as a Guest Service
in the daily operations of the Front Office Department of a Fivestar
Boutique Business Hotel
Member of Hilton green environment
committee, looking after preventing our environment inside the property
cost savings–recycling noise and air pollutions, ...
Star bound Nomination for
January to November
Etap Resort Ras Al Hekma bay Etap
Resort Ras Al Hekma bay, Egypt
Managing & Taking the
responsibility of the whole operation of this genuinely prestigious
Fivestar resort of guest rooms’ chalet and villas, outlets
with seats, reporting to Chairman
for the pre, soft and grand opening of the Resort,
the day to day running of operations and provide forward thinking, planning
for the direct reporting operations/ departments.
Managing, monitoring and
coordinating activities for employees with
excellent communication skills and ability to lead train and motivate
Monitoring the designing
and implementation of the marketing plan and achieving % of our goals.
Over all Budgets forecasting
with average of % yearly profit Gross.
September to October
Alexander The Great Beach Resort,
Marsa Alam, Red Sea, Egypt.
Hotel Assistant Manger
Joining the preopening
team to set all instillations & preparations for opening.
Assisting the Front Office
Manager in the daily operation, Dealing with the group contacts, Handling
complaints, Communications between front office and all departments,
Training team members for
standards, preparing employees schedule, Covering the Night Manager
with all night shift processes and paper work & closing the operation
of the day in a fivestar resort for guestrooms.
Insulation of Room Master
system and assisting IT department in designing the program for the
February to September
Paradise Inn Group, Alexandria,
July to November
Ma” Moura Beach Resort Internal transfer
Reception, Events Coordinator
Front Office Supervisor
in Metropole Hotel assisting the Front Office Manager by fulfilling
responsibility of the assistant Front Office Manager, Blocking rooms,
Arranging business meetings with business centre services Handling
regular celebrity, VIP, High profile guests with a high professionals
excellence service for such prestigious fivestar unique hotel.
Personally selected by Chairman
to set up and install the Front Office document circle for the new branch
Paradise INN Ma” Moura Beach Resort, Participating in the preparation
of both soft and grand openings hosting more than guest, reporting
to The Group General Area Director.
Had handled a large number
of world Celebrities and high important key profile through delivering
them the top quality excellence service
Supervising and training
team members, preparing all training plans and manuals
In charge of all events
arrangements festivals, and weekly summer live parties.
Directly involved in organising
and handling international events like Alexandria International Film
Al Haram Hotel, Alexandria, Egypt
Guest Service Officer
January to February
Involved is fulfilling the
daily task as guest relations, receptionist, cashier, telephone operator
for a fourstar guestroom.
Involved in handling Islamic
Holewen Restaurant, New York, USA.
Responsible for all sales
reports, purchasing reports, and store inventory.
Handling Cost controller
job & following Raspy.
Lead teams, groups of up
to people, committees of staff and volunteers
Met with and advised agencies
and private operators on policies and procedures, and document cycles
Represented companies at
higher level discussions and negotiations
Represented companies at
Government departments and legal cases
Involvement into Memorandum
of Understanding with other parties
Motivated and resourced
staff, mentored and offered career advice
Introduced new concepts
and provided direction in implementing the ideas
Delegated duties, empowered
members to input and earned trust within team
Management and Strategic Planning
Planning, Coordinating the
preparation of Alexandria International Film Festival
Prepared and implemented
Project Plans – Hotel Openings
Reviewed and restructured
Market analysis to identify
areas of opportunity