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JOHN W. H.
SUMMARY of QUALIFICATIONS
Solid background in Operations
Management and Financial Administration.
Excellent and effective organizational,
written and verbal communications skills.
Proven experience in controlling
expenses, creating budgets, and achieving profitability targets.
Sales and Marketing experience
with a variety of products and services, including product development.
Exceptional pride in providing
outstanding customer service.
Proficiency in recruiting,
developing personnel, resolving conflict, and creating and enforcing
policies and procedures.
Experience in Systems Development
and Systems Management.
Computer skills in Microsoft
Office Word, Excel, Access, PowerPoint and various proprietary programs.
WORK HISTORY and ACCOMPLISHMENTS
Due Diligence Consultant
VeriFax, Centennial, CO
Financial analysis, market
analysis, research, inspection, and reporting on assigned projects of
potential real estate
for real estate investment and property management clientele.
Property tours and interviews
with property owners, brokers, governmental officials, consultants,
Creation of financial pro
forma using income and expense information and other documentation to
aid in acquisition
Identification of infrastructure
issues and deficiencies. Inventory of assets and equipment.
Research and review of materials
including certificates of occupancy, zoning or other operational restrictions,
environmental and physical reports, and demographic and market information.
Manager of Central & Western
First American Real Estate Tax Service,
Managed claims operations
for central and western U.S. for property tax reporting division serving
Supervised research, claim
approval, payment, and collection processes, including personnel, budget,
Responsible for disposition
of over , claims and $. million annually to mortgage company
Led division to record amounts
recovered of $,, in and $,, during first half of
Uniprop, Denver, CO
Full charge operational position
in multistate region for property management firm covering financial
administration, infrastructure maintenance, purchasing and contracts,
customer service, and marketing.
Managed onsite sales centers
for new and used manufactured homes.
Produced Net Operating Income
of % in , and % in , surpassing goal of %.
Formulated and supervised
capital expenditure, construction plans, and budgets for repair and
Developed marketing and operations
plans to maximize occupancy. Achieved % average occupancy in
Responsible for creating and
controlling operating budgets totaling over $ million. Exceeded
NOI portfolio targets.
Affordable Residential Communities, Denver,
Operating Manager for real
estate portfolio of home sites in residential properties in
Developed and managed annual
construction and operating budgets totaling $. million.
Recruited and supervised over
onsite property managers and other staff in multistate region.
Coordinated with Due Diligence
staff to develop, research, and report on acquisition target properties.
Created marketing and operations
plans. Achieved goal of % occupancy within months of property
Managed purchasing and contracts
for equipment, supplies, repairs, maintenance, legal services, and insurance.
Ensured compliance with federal,
state, and local laws including fair housing and credit reporting.
Achieved Net Operating Income
of % from , surpassing goal of %.
Western Regional Manager
– Tax Certification Division
First American Real Estate Information
Services, Denver, CO
Product and Operations Manager
of business providing real estate tax information to mortgage and title
Managed operations, sales,
marketing, strategic planning, product diversification and development.
Supervised personnel in home
office, branch offices, and in the field.
Systems Coordinator for software
development between Tax Certification Division and Information Services
planning, definition, and progress tracking. Tested end product
with system users.
Formation and maintenance
of relationships with governmental entities to secure contractual agreements
and online access to databases.
Responsible for developing
and meeting $. million budget. Attained % Profit Margin, exceeding
goal of %.
Achieved operation turnaround
by driving $, loss in to $, profit in .
Increased revenues from $,
in to $,, in .
Stringent quality control:
Product was delivered errorfree to customers for consecutive days.
Master of Business Administration.
University of Colorado. Denver, CO
Area of Emphasis: Management ScienceInformation
Systems GPA: .
Bachelor of Arts.
University of Denver. Denver, CO Major: Economics.
Colorado County Treasurers Association American
Land Title Association
Colorado Mortgage Lenders Association Land
Title Association of Colorado
Colorado Manufactured Housing Association California
Land Title Association