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Willie M., Jr.
East Fairmount Avenue Baltimore, MD
Veteran property manager with more than years of experience ensuring profitability, even in a notforprofit environment, and developing strong resident/client relationships. Accomplished leader repeatedly recognized for outstanding performance, and exceeding goals. History of excellence in interpersonal communication, relationship development, and establishing rapport.
Practiced ability to train clients, educate residents and directors, while clarifying complex issues. Confirmed capacity to excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Proven ability in resident and vendor mediation and negotiation. Proficient in Windows , WordPerfect, CAM II [property mgmt software], Excel & Word, Peachtree and QuickBooks, FrontPage , PageMaker and Lotus.
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Bookkeeping & Payroll
Meeting & Event Planning
Resident Conflict Resolution
WASHINGTON HILL MUTUAL HOMES, Baltimore, MD
Property Supervisor, to
* Reduced annual operating costs by $, by negotiating a new contract with the service providers.
* Successfully managed $, earthquake damage restoration projects.
* Saved $, annually by outsourcing property tax assessment appeals to third party provider.
* Successfully supervised and served as the representative on several $, construction and renovation projects.
As Property Supervisor, responsibilities are as the principal onsite staff person directing administrative and maintenance operations of a unit urban residential property Housing Cooperative Corporation. Give direction on all communications and act as liaison with staff, residents and Board of Directors. Establish and maintain an auditable report record and control system for all daily operations with payment of invoices and the collection of property revenue [more than one million dollars] in addition to preparing monthly reports. Respond to, and appropriately handle inquiries into the operations of the property, such as, maintenance request, maintenance contract proposals, membership resale, rentals and operational reports. Supervise a maintenance staff of six and a clerical staff of one.
Site Manager, Washington Hill Mutual Homes, Inc., Baltimore, MD to
Responsibilities as site manager were to direct administrative and maintenance operations of a unit urban residential property Housing Cooperative Corporation to the Management Company Gave direction on all communications and act as liaison with staff, residents and Management Company. Under the direction of the Property Supervisor, maintained an auditable report record and control system for all daily operations with payment of invoices and the collection of property revenue. Assisted with preparing monthly reports. responded to, and appropriately handled inquiries into the operations of the property, such as, maintenance request, maintenance contract proposals, membership resale, rentals and operational reports. Supervised a maintenance staff of five and a clerical staff of one.
W. M., page
BALTIMORE&;S INTERNATIONAL CULINARY COLLEGE, Baltimore, MD
Student Housing Administrator,
* Reduced operating costs by effectively negotiating with service providers
* Improved occupancy rate to % by updating property&;s appearance and living spaces
* Eliminated the need for topheavy staff by revising position descriptions, thus saving $, annually
Responsibilities as the Administrator for College Housing included developing collegehousing facilities, communicating policies and procedures to students, and staff training. Oversaw daily operations of a four building, unit complex in downtown Baltimore, generating revenues of approximately ½ million dollars. Supervised an office staff of three and a maintenance crew of five. Acted as the liaison between college, contractors, students and parents. Supervised rent collections, lease renewals and accounts payable/accounts receivable. Directed the reorganization and development of college housing facilities space utilization and programs.
WALBROOK HIGH SCHOOL, Baltimore, MD
STRAYER BUSINESS COLLEGE, Baltimore, MD
Member, Society for Human Resource Management
Member/Past Officer, Potomac Association of Housing Cooperatives
Past Board Member, National Association of Housing Cooperatives
Registered Cooperative Manager
William L. Strode Cooperator of the Year