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<pre>Array ( [var] => cut_url ) </pre> Resume for Afrah H. for Medical Doctor / Healthcare Professional / Recreation & Sports in Dubai, United Arab Emirates. Search More Resumes for Medical Doctor / Healthcare Professional on Resumark.com #NTKFLJC85
 

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Resume for Afrah H. for Medical Doctor / Healthcare Professional / Recreation & Sports in Dubai, United Arab Emirates




Occupation: Medical Doctor / Healthcare Professional Industry: Recreation & Sports
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 212422



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Contact Details :
EMail:
Cellular: +
Personal Details :
Name: Afrah H.
Marital statues: Single
DOB: th of June
Nationality: Egyptian
Height: sm
Weight: kg
TECOM Al Barsha South, Dubai, UAE
[pic]
Spa & Recreation manager /Beauty Center manager
Summary of Professional Experience
Years in leisure & spa filed previously managed Thalasso spa Sheraton Starwood.Spa collection Egypt. Joined VLCC .LLC
Slimming & Beauty Co UAE in . I was part of VLCC ‘s professionals team , we assist our clients to lose weight & enhance
their life style..
Currently Spa & Recreation manager in Grand Millennium Dubai.
Hands on manger coaching & training Spa team in performing deferent techniques . hiring & developing staff . Maintain close
relationships with spa guests. Effective control on monthly P&L.
My highest purpose is to deliver the highest level of guest satisfaction regarding spa services quality along with team engagement &
profitability for the company.
Professional Achievements & highlights
Achievements highlights with Sheraton Sharm
• Conducted a training program for the spa team therapists male and female on Thalassic and
classic techniques , improved the revenue by % actual than budget revenue for the year
.
*Created & developed internal system for controlling product’s consumption & energy, reduced spa
variable expenses. by % actual, budget %.
• Managed, trained a multicultural team of associates to reach the highest level of standards and
guest satisfaction.
Achievements highlights with VLCC
successful opening of th center in UAE in Al Ain , from the first month we over achieved our
target , for continuous months since opening we over achieved our targets along with high
guests satisfaction & referrals .
Successful assignment : I was transferred to manage another Beauty and slimming center in
Dubai , I had certain goals to achieve in terms of revenue , staff coaching , guest satisfaction , all
goals were over achieved after months of the assignments thanks to the support of VLCC
managements & support of the team .
Education:
• Bachelor of commerce , Cairo university , Major study in : Accounting and business
administration
• The Ultimate Business Building Program For Beauty Industry From Durocher
Enterprises
• Spa management Course From Academy Esthetics French school , working under
France government authority
Professional Experience
Present Job:
Grand Millennium stars, rooms .Dubai, UAE
Joining date st June To present
Position: Spa & Recreation Manager
Keys areas of responsibility :
. Carrying out the agreed treatments and recommendations with the guests, maintaining an
ongoing dialog and service advice according to the exact procedures for the various
treatments.
. To conduct team meetings to discuss sales & service goals and objectives for the day and
week
. Maximising profit through driving revenues and controlling costs within the business;
achieving budget through planned initiatives and controlling.
. Managing and assess the team performance and direct the team to achieve success where
everyone contributes. Retain staff and hire the right candidates .
. Review guest feedback, GSM results and plan and implement corrective action if needed
. Ensuring that a high standard of customer care and treatment is delivered
. Leading, motivating and directing the other employees
. Effectively driving treatment delivery to meet, and where possible exceed, targets;
. Maintaining and managing Spa customers data base
. Receiving and greeting visitors in an efficient, tactful and courteous manner
. Guiding technicians to acquire a thorough comprehension of client’s needs, mistakes and
misunderstanding to be eliminated
. Assisting to maintain stock level
. Keeping a total control of health & safety in the Spa area
. Providing coaching and counseling to staff members as needed with the guidance of the
Operations manager
. Ensuring that guests receive and have access to all spa facilities and individual treatment
requirements and ensure that proper pre and postconsultation is held on their
treatments.
. Actively promote the spa services, and sales of product ranges which are retailed within
the hotel/resort.
. Liaising and coordinate arrangements with various other units such as housekeeping
services, laundry and cleaning services, maintenance and Food & Beverage to ensure
that each guest receives consistent and comprehensive services.
. Be an active role model to the entire Spa, Health Club and Retail team ensuring the lines
of communication are always open and regular meetings and coaching sessions are
hosted
. Develop promotions and packages in conjunction with the sales and marketing and F&B
departments
. Ensuring the individual and general spa work areas are kept supplied with the full range
of treatment and sales products, and that all these work areas are maintained in a neat,
professional, hygienic, and safe manner. Health and Safety inspections and standards of
operation are to be maintained at all times.
. Representing the image of the Hotels & Resort services, its ideals, and its policies by
maintaining the groomed, professional and open appearance in dealing with all visitors.
. Ensuring that levels of waste of products and materials are minimal thereby keeping in
line with the units overall expense budget.
. Promote a positive and enthusiastic environment throughout the entire Spa, Health Club
and Retail Shop areas
VLCC International LLc Dubai, uptown Midriff, UAE
Joining date: th of July To th May
Position: Slimming & Beauty Center Manager
Brief about VLCC Centers India & GCC : offering extensive range of weight lose & inch lose programs , Skin & hair treatments ,
Beauty salon services , laser hair removal, it offers treatments for both male and females .
Keys areas of responsibility
To conduct team meetings to discuss sales & service goals and objectives for the day and week
To organize weekly team with Area Manager, Head Sales Manager/Beauty in Charge/ Slimming in
charge to discuss and effectively cover all forthcoming Center business and events and review of past
week goals and achievements .
To manage standards in product and service
To consult and effectively and positively manage changes in operation, policy and procedures with direct
reports
To ensure service briefings are carried out as appropriate regarding core standards dress code, hygiene,
service procedure
To ensure close client liaison is maintained at all times throughout events to make follow up with booked
clients.
To generate new ideas for service and products that will maintain a competitive and leading edge over our
Competitive Set
To set yearly SMART objectives and goals for direct reports and conduct six monthly performance reviews
with direct reports and ensure their team members are reviewed on a timely basis
To prepare and regularly update Departmental Training Manual in conjunction with the Training Manager.
To ensure all team members adhere to the agreed standards and initiate a training plan for all full time
employees and permanent casual workers
In conjunction with Training Manager, develop and implement a regular Training program for all team
members
To actively participate in the meetings as appropriate daily operations briefing, weekly business plans
meetings. monthly Center communications meeting, Marketing Plan & Operating Plan meetings as
requested,
To hold a monthly Department Communications Meeting
To provide creative methods for improving Customer Service & generate new ide

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