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Sales /Marketing Convention Management Professional
● Key Account Management ● New Business Development ● Client/Vendor Relations ● Special
A Personable, organized, customer service oriented professional with significant achievements over the last years
in establishing and maintaining long term relationships. Demonstrated and proven qualities include:
• Customer/Guest Relations/Service
• Team Leadership/Facilitation
• Revenue/Profit Oriented
• Strategic Partnerships/Alliances
• Company Liaison/Negotiations
• Project Management/Planning/Coordination
• Proactive Problem Solving
Business Development/Account Management
Established long term client relationships with major national/international corporations and associations by building rapport,
trust and demonstrating excellent work ethics, resulting in multiyear contract of $ MM+ in annual sales.
Effectively communicated customer details and requirements to + hotel departments representing ,+ associates by
producing and developing a group resume and a daily schedule of events outlining over areas specific to the client needs.
Results: Delivered successful programs generating great customer satisfaction, confidence and repeat business.
Vendor Relationships/Contract Negotiations
Conveyed client/customer requirements to + “Preferred” commissionable vendors/contractors ranging from Audio Visual &
Production, Tradeshow, Telecommunications and IT, electrical and security companies by insuring needs were met to maintain
long term business relationships. Results: Generated $. MM in annual commissions.
Project Management/Special Projects
Identified – + potential conflicts in preplanning stages of major national/international corporate and association related
programs/events by analyzing and detecting possible scenarios. Results: Saved potentially $,’s in additional costs for the
organization and/or the client.
Managed/coordinated program requirements for – corporate national and international associations on an annual basis,
ranging in sizes from to ,+ attendees by effectively understanding and communicating client needs to + operational
departments, resulting in $ – MM annually in sales over years.
Managed Conference/Event planning for major hotel chains over + years by utilizing training, organizational skills,
people and teambuilding ability to produce – % in sales on a $ MM+ annual budget.
Conducted Key Account sales calls/site visits with major national corporations and associations by determining business
requirements, facilitating negotiations in closing + contracts valued at $ MM+ in annual sales.
Production Resource Group.
Account management of clients spanning multiple vertical markets, but with special focus on National Associations
and Corporate market clientele. Prospect, develop and build new relationships, close and manage new accounts for
this full service audio, video, lighting, computer and data display company. Coordinated with onsite project
manage/support team for all general sessions, workshops, special events, tradeshows and exhibits.
Royal Pacific Resort at Universal Studios Orlando, a Loews Hotel
Senior Conference Manager
Contributed to the overall success of the Grand opening for this , room resort and ,+ square foot
conference center. Acted as liaison interacting with a remote sales team operating from Universal Studios Orlando,
corporate and association Meeting Planners, contracted vendors and hotel support staff. Coordinated and
communicated program agendas, meeting room, audio visual & production, food & beverage, transportation,
tradeshow/exhibits and guest room requirements.
Orlando World Center Marriott Hotel, Orlando, FL
Assistant Director/Convention Services
Promoted to Assistant Director of Convention Services assuring and facilitating administrative functions, policies & procedures,
developing, instructing and administering department and company standards, communicating and maintaining good working
relationships, analyzing and assessing key accounts complexity, insuring that systems were adhered to retain key accounts,
assigning account turnovers to appropriate managers, accessing/preparing performance reviews for department managers and
recommending salary adjustments. Coached and mentored Convention Operations team and Administrative team, by
interpreting & anticipating customer expectations/needs; consistently directing and critiquing individual performances.
Demonstrated job functions, and the importance of customer service, resulting in + personnel being prepared to multitask
during events and understanding the importance of preconvention planning, organization skills and program implementation.
Convention Services Manager
Successfully enabled overall success of major conventions, conferences and special events at this , guest room resort and
,+ square foot conference center by managing the largest “impact” account load in volume, customer profile and
complexity. Interfaced, consulted and assisted with National Account, local Sales Account Executives and clients with technical
advise, recommendations and suggestions. Coordinated with onsite support team for all tradeshows/exhibits, vendor
requirements, transportation, communications, IT, Audio visual/ production, meeting room requirements, suites and guest room
Catering Sales Manager
Consistently exceeded booking sales goals by % and as much as % for two consecutive years by successfully maximizing
hidden sales potential and soliciting, prospecting new customers. Negotiated and arranged all aspects of food & beverage
requirements for national association, corporate and local markets with an annual sales volume of $ MM+. Established systems
for account qualification reports, weekly and monthly progress reports.
Bachelor of Science Degree, Hospitality Management , Johnson & Wales University, Providence, RI
Associates Degree, Culinary Arts, Johnson & Wales University, Providence, RI
Certified Meeting Professional CMP
“Recognition of Excellence” Award by Successful Meetings Magazine
Fluent in Portuguese language