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<pre>Array ( [var] => cut_url ) </pre> Resume for Joseph B. for Executive Manager / Restaurant & Food Services in West Chester, Pennsylvania. Search More Resumes for Executive Manager on Resumark.com #ORY43CIDO
 

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Resume for Joseph B. for Executive Manager / Restaurant & Food Services in West Chester, Pennsylvania




Occupation: Executive Manager Industry: Restaurant & Food Services
Country: United States City: West Chester
State: Pennsylvania ZIP: 19380



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JOSEPH A. B., Jr.
Roundhouse Court West Chester, PA
..
QUALIFICATION SUMMARY
Organization Development, Client Relations, and Process Improvement
• New System Implementations both technical and processrelated
• Shared Services and Outsource Management Experience
• Customer Centric Thinking
• Strategic and Tactical Management Planning Solutions
Food Service Operations Experience and Expertise
• ServSafe Certified Instructor for food handling and safety
• Hazard Analysis and Critical Control Points HACCP approach to client operations
• Adhereto and Exceed Industry Standards and Practices – Joint Commission on Accreditation
of Healthcare Organizations JCAHO; Federal, State and Local Healthcare Guidelines
EMPLOYMENT SUMMARY
ARAMARK Corporation – Riddle Hospital – Media, Pennsylvania
/ thru /
Food Service Director
Responsibilities:
• Report to Senior Level Management of Riddle Hospital and ARAMARK
• Responsible for execution and compliance of $. million/year account
• Direct reports include supervisors and fulltime and parttime staff
• Responsible for technical and process related systems for Food and Nutrition Services
• Daily, departmental operations that include patient feeding, multiple retail operations, and
catering
• LongTerm Strategic and Tactical Planning and Decision Making
Results:
• Led conversion of selfoperated food service department at Riddle Hospital to ARAMARK
managed services client
• Implementation of CBORD Net Menu Food Production system; involved with current state
analysis, future state design, gap analysis, implementation, testing, training, go live and
continued ongoing maintenance and troubleshooting
• Design and Supervise the construction of $K Java City Caf‰, the only full service caf‰
on the East coast. Responsibilities included continuous monitoring of interim life safety
measures, fire safety training, budgets, client relations, design of temporary work area, and
communication of job flow to staff members
• Introduction of “Pillar Goals” People, Service, Quality, Finance/Growth into the daily
operations and process improvement for the department
• Increased Press Ganey patient satisfaction scores percentage points over the span of
months
• Daily interaction with client to identify requirements, needs and short/longterm operations
with special attention to client expectations and satisfaction
• Responsible for recruiting, interviewing, and professional development of department staff
ARAMARK Corporation – Mirmont Treatment Center – Lima, Pennsylvania
/ thru /
Project Manager
Responsibilities:
• Reported to Senior Level Management of Mirmont Treatment Center and ARAMARK
• Executed smooth transition from a selfoperated facility to a managed services customer
Results:
• Developed new and updated menu cycle based on business analysis study conducted with
the input of department staff, patient feedback and “bestinpractice” guidelines
• Implementation of CBORD Net Menu Food Production system; involved with current state
analysis, future state design, gap analysis, implementation, testing, training, go live and
continued ongoing maintenance and troubleshooting
• Identified and Setup new vendor accounts and determined best product applications to
maximize product yield and cost
• Trained staff on ARAMARK procedures and recipe compliance
ARAMARK Corporation – Bryn Mawr Rehabilitation Hospital – Malvern, Pennsylvania
/ thru /
Project Manager
Responsibilities:
• Reported to Senior Level Management of Bryn Mawr Rehab and ARAMARK
• Identified and enacted multiple opportunities for process and/or client satisfaction
improvements
Results:
• Implemented ARAMARK Refresh Concepts, a program for updating the “lookandfeel” of the
retail operations as well as overall department process; resulted with increased customer
satisfaction and % increase in guest check average
• Planned and directed hospital catering events including the Annual Employee Holiday Meal and the hospital’s
yearly fund raising event Art Ability
• Developed site specific sanitation checklist for each area of the kitchen; inservice training of staff
members on proper sanitation procedures
ARAMARK Corporation – Broward General Medical Center – Fort Lauderdale, Florida
/ thru /
Assistant Director, Food Production Manager
Responsibilities:
• Reported to Senior Level Management of Broward General Medical Center and ARAMARK
• Promoted from Food Production Manager to Assistant Director in
Results:
• CoDirect $ million/year dollar account that included patient feeding, multiple retail
operations, and catering
• Direct reports included supervisors and total staff. Lead teams with emphasis on Pillar
goals, teamwork, accountability, and results
• Team Project Leader for kitchen renovation project. Responsibilities included continuous monitoring of interim
life safety measures, fire safety training, budgets, client relations, design of temporary work area, and
communication of job flow to staff members
• Successes included a % increase in employee satisfaction, % increase in patient satisfaction,
$, increase in retail sales versus previous year, % increase in P&L sales to prior
year
• Developed menus that streamlined purchases resulting in a $. million decrease in budget versus prior year
Southeast Sales and Marketing – Hollywood, Florida
/ thru /
Operator Specialist
Responsibilities:
• Reported to Senior Level Management of Southeast Sales and Marketing and various
manufacturers
Results:
• Represented food service items from different manufacturers at SYSCO Food
Services of South Florida
• Developed and made presentations for SYSCO Marketing Associates at general sales meetings, district training
sessions, and new salesmen training classes
• Negotiated pricing allowances with manufacturers for large leverage operators based on product usage
commitments
Chef Joe Foods, Inc. – Miami, Florida
/ thru /
Owner
Responsibilities:
• On and off premise catering company with affiliated internet based Cheesecake Company
• Responsible for all operational and functional requirements
• Sales and Production of gourmet food items to wholesale and retail customers in various locations
Results:
• Designed and maintained website for Joe’s Cheesecake Creations division of Chef Joe Foods, Inc.
• Maintained HAACP standards and met or exceeded all local and state health code
requirements
Sysco Food Services of South Florida – Miami, Florida
/ thru /
Marketing Associate
Responsibilities:
• Marketed and sold food service products and supplies to restaurants, healthcare and lodging
establishments
Results:
• Grew sales from $, in first full year to over $,, in second year, as well as
increased gross profit dollar growth in double digits each year
• Served as representative on Marketing Associate Advisory Council, which met regularly to give feedback to
upper management on our services, prices, and products
University of Miami School of Medicine – Miami, Florida
/ thru /
Catering Director

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