[var] => content
[type] => preview
[var] => cut_url
Address A Madhuban
Contact No /
Seeking career enrichment opportunities
in the field Channel Management
A result oriented professional with nearly
yrs of experience
Streamlining workflow and creating a
team work environment to enhance profitability innovatively for reputed
An effective communication with good
relationship management skills with ability to relate to people at any
level of business and management.
Channel Management Identifying
and developing channel partners for achieving business volumes consistently
and profitably. Evaluating performance and monitoring of dealer sales
and market activities.
Customer Relationship Management
Maximizing customer satisfaction level by on time delivery, monitoring
customer complaints, providing efficient services. Handling customer
greviences and resolving issues.
Team Management Organising training
programs for achieving pre planned business targets.Leading Training
and Monitoring the performance of team members to ensure efficiency
in sales operations and meeting targets for individual and groups and
ensure they achieve productivity norms.
Restaurant Pvt Ltd, Pune
June’ – May’ months
Guest Relation Executive
Sahyadree Beverages Pvt Limited, Pune
Sep’ – May’ months
Monitoring and tracking the
performance of dealers and distributors
Handling Customer queries
and providing effective solutions
Checking daytoday operations
including roster management & reporting of sales and
Transworld InfoTech Ltd, Pune
Sep’ – Nov’ months
Projects: Mortgage, Tourism & Telecom
Leading a team of people.
Managing daytoday operations
including roster management, reporting & analysis, client communication
& SLA managements.
Managing employee engagement
Wipro BPO Ltd, Pune
Dec’ – Aug’ months
Projects: Credit Cards, Telecom &
As TEAM LEADER
– OPERATIONS United Airlines
Managing operational activities
including reporting, roster management & SLA maintained.
Daily Call monitoring for
team & providing coaching & feedback
Managing inter departmental
communication & coordination
Training and coaching agents
in OJT on job training.
Timely monitoring of incentive
structures for the team & coordinating with MIS team for changes
Managing client appreciation
documentation for entire process
As CUSTOMER SERVICE ASSOCIATE American
Express & AT&T wireless
Handled Inbound Calls in American
express AMEX & AT&T wireless AWS process
Being SPOC Single Point of
Contact in the absence of the Team Leader
Daily Call monitoring for
the Team member, reports cards and feedbacks for the team.
SPOC for attendance, reporting
absenteeism to the Team Members.
Conducting daily updates huddle
for the Team.
Received certificates &
awards for CSAT, Telephone Etiquettes, Direct End Customer Appreciation
Received Yellow belt Participation
certificate for SIX SIGMA Improvement of Customer Contact Competency
Page Point Services, Pune Customer
Care Operator Apr’
– Apr’ months
Taking calls with keeping
up to the company parameters.
Taking Epaging messages,
Marathi and English messages.
Handled Projects for NIIT,
COX & KINGS, PROCTER & GAMBLE, MAX NEW YORK LIFE INSURANCE and
Bachelor of Commerce form
Pune University –
Cabin Crew Training from Frankfinn
Institute of Air Hostess Training, Delhi
Father’s Name : Vishwambharan K.
Languages known : English, Hindi, Marathi,
Date of Birth
: th April
Passport Number : E