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<pre>Array ( [var] => cut_url ) </pre> Resume for Veeba K. for Server / Host / Bartender / Restaurant & Food Services in Pune, India. Search More Resumes for Server / Host / Bartender on Resumark.com #YPZWMD8A6
 

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Resume for Veeba K. for Server / Host / Bartender / Restaurant & Food Services in Pune, India




Occupation: Server / Host / Bartender Industry: Restaurant & Food Services
Country: India City: Pune
State: Maharashtra ZIP: 411015



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Veena K.

Address A Madhuban Soc,Vishrantwadi,

Pune ,Maharashtra, India

Contact No /                   Email

Seeking career enrichment opportunities in the field Channel Management

A result oriented professional with nearly yrs of experience

Streamlining workflow and creating a team work environment to enhance profitability innovatively for reputed business houses.

An effective communication with good relationship management skills with ability to relate to people at any level of business and management.

Core Competencies

Channel Management Identifying and developing channel partners for achieving business volumes consistently and profitably. Evaluating performance and monitoring of dealer sales and market activities.

Customer Relationship Management Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services. Handling customer greviences and resolving issues.

Team Management Organising training programs for achieving pre planned business targets.Leading Training and Monitoring the performance of team members to ensure efficiency in sales operations and meeting targets for individual and groups and ensure they achieve productivity norms.

Organizational Experience

th Hole Restaurant Pvt Ltd, Pune               June’ – May’ months

Guest Relation Executive 

Sahyadree Beverages Pvt Limited, Pune        Sep’ – May’ months

Channel Manager

  • Monitoring and tracking the performance of dealers and distributors
  • Handling Customer queries and providing effective solutions
  • Checking daytoday operations including roster management & reporting of sales and
  • market details

    Transworld InfoTech Ltd, Pune             Sep’ – Nov’ months

    Projects: Mortgage, Tourism & Telecom

    TEAM LEADER – OPERATIONS

  • Leading a team of people.
  • Managing daytoday operations including roster management, reporting & analysis, client communication & SLA managements.
  • Managing employee engagement programs.
  •  

    Wipro BPO Ltd, Pune                                      Dec’ – Aug’ months

    Projects: Credit Cards, Telecom & Airlines    

    As TEAM LEADER – OPERATIONS United Airlines

  • Managing operational activities including reporting, roster management & SLA maintained.
  • Daily Call monitoring for team & providing coaching & feedback
  • Managing inter departmental communication & coordination
  • Training and coaching agents in OJT on job training.
  • Timely monitoring of incentive structures for the team & coordinating with MIS team for changes
  • Managing client appreciation documentation for entire process
  •  

    As CUSTOMER SERVICE ASSOCIATE American Express & AT&T wireless

  • Handled Inbound Calls in American express AMEX & AT&T wireless AWS process
  • Being SPOC Single Point of Contact in the absence of the Team Leader
  • Daily Call monitoring for the Team member, reports cards and feedbacks for the team.
  • SPOC for attendance, reporting absenteeism to the Team Members.
  • Conducting daily updates huddle for the Team.
  • Achievements:

  • Received certificates & awards for CSAT, Telephone Etiquettes, Direct End Customer Appreciation etc
  • Received Yellow belt Participation certificate for SIX SIGMA Improvement of Customer Contact Competency Scores
  •  

    Page Point Services, Pune Customer Care Operator       Apr’ – Apr’ months

  • Taking calls with keeping up to the company parameters.
  • Taking Epaging messages, Marathi and English messages.
  • Handled Projects for NIIT, COX & KINGS, PROCTER & GAMBLE, MAX NEW YORK LIFE INSURANCE and WHIRLPOOL.
  •  

    Academic Qualification

  • Bachelor of Commerce form Pune University –
  • Cabin Crew Training from Frankfinn Institute of Air Hostess Training, Delhi
  • Personal Details

    Father’s Name : Vishwambharan K.

    Nationality       : Indian

    Languages known : English, Hindi, Marathi, Malayalam

    Date of Birth       : th April

    Passport Number : E


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