Resume for Kishore C. for Skilled Trade / Blue Collar / Restaurant & Food Services in Guwahati, India
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Seeking assignments in Operations with a premier organization in the Hospitality Industry or
assignments in Corporate or Educational Institutions
Astute & result oriented professional with nearly years of experience in operations & catering management across hospitality &
corporate/ institutional environment; with accountability on ROI. Expertise in handling a diverse range of operations entailing F&B
operations, sales & revenue, P&L accountability, supply chain/ warehouse, costs control & compliance. Proficiency in developing
sales & marketing policies/ norms, systems & controls, motivational schemes & guest service standards. Excellent interpersonal,
communication, team building & management skills with extensive experience in recruitment, training & development of the
workforce. Diploma years from Barclay Institute of Hotel Management & Catering Technology. Conversant with German
Operations/ P&L Planning
Managing diverse operations encompassing new unit set up, its management/ growth, with profit responsibility.
Business strategy planning & analysis for assessment of revenue potential & opportunities.
Sustaining profitable operations through focus on budgeting, cost analysis & cost optimisation.
Maintaining expenses with implementation of stringent cost control measures.
Generating MIS/ reports and submitting the same to the management for facilitating decision making by the
Marketing / Business Development
Tracking market/ competitor trends to keep abreast the changing client’s requirement/ expectations.
Reviewing & interpreting the market trends/ client feedback to attune the operational/ marketing strategies as per the
guest requirements & expectations.
Devising & executing promotional activities and forging alliances & tie ups for sponsorships as a part of brand
building & market development effort.
Ensuring customer satisfaction by achieving delivery of service quality norms.
Strategizing policies & procedures in the operating systems to achieve greater customer delight.
Overseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual vs required
Since Apr’ with The Assam Valley School as Food & Beverage Manager
A unit of Williamson Magor Education Trust
. Distinction of establishing the catering department to a profit centre unit. The unit is involved in catering for
meals for pax at different dinning halls everyday, consisting Breakfast/ Mid Morning Snacks/ Lunch/
Evening Snacks/ Dinneralso caters to different functions of the school
. Conceptualized & introducing new areas of revenue generation of catering department.
. Brought down the cost per person from Rs. –Rs .
. Played a pivotal role in setting up guest houses for visitors, thereby cutting down the expenses incurred earlier
and generated revenue through the source.
. Streamlined the entire operations/ procurement/ storage activities, with focus on hygiene.
. Entrusted with additional responsibility of handling the staff welfare activities.
. Leading a team of staff brigade of catering department.
Promoted As Deputy Senior Manager Administration in May
Aug’Mar’ with The Ffort Radisson as Asst. Food & Beverage Manag
. Solely headed the entire F&B operations and handled all state banquets organised by the hotel.
. Started the night club & the premium floor at the hotel.
Nov’Jul’ with Gujral Group of Hotels, Kolkata
The group comprises The Golden Park, The Golden Retreat, The Golden Harvest & China Valley.
The Growth Path;
. As Asst Manager F&B Nov’May’
. As F&B Manager Jun’Jul’
. As F&B Manager Corporate Jul’Jul’
. As Food & Beverage Manager Corporate
. Associated with the company right from the project stage and played a key role in the set up operations at Golden
Harvest, China Valley, Golden Retreat Luxury star category Resort at Haldia and Golden Park Kolkata’s first
star boutique hotel.
. Planned & controlled budgets & operating expenses at the F&B division and prepared the tariff structure.
. Designed & developed the Standard Operating System.
. Participated in the "Performance Review Meetings" held bimonthly.
. Worked in close coordination with the Director Sales for devising marketing packages & promotional activities.
Introduced new avenues for revenue generation by organising Food Festivals & Theme Dinners.
. Developed systems to monitor guest satisfaction & work towards achieving high satisfaction metrics.
. Directed, led & trained team members to ensure enhanced guest satisfaction.
. Twice awarded Best Luxury Restaurant in Eastern Indian.
Jan’Oct’ with Taj Bengal as Floor Concierge
A Unit of Taj Group of Hotels & Resorts
. Involved in the successful set up of the F&B operations.
. Handled the operations across all major outlets F&B and later promoted in to Chambers the elite and
exclusive club of the Taj.
. Streamlined the operations for achieving enhanced guest satisfaction.
. Handpicked to work as a special valet to
. Late Prime Minister of India, Mr. Rajiv Gandhi
. Duke of Edinbrough, Prince Phillip
. Mr. Nelson Mandela
. Mr. Yasser Arafat.
. Received twice Year Award for being punctual throughout.
. India’s largest conventional center Taj Palace Intercontinental & Taj View Agra Jan’Oct’
. Taj Mahal Hotel Mumbai Feb’Apr’ Involved in the opening of The Chambers Club & Incognito the
night club cum disc at Taj Bengal.
. Diploma years from Barclay Institute of Hotel Management & Catering Technology,
. First Level of German Language Examination from Max Muller Bhavan, Kolkata.
: English, Hindi, Bengali, German & Assamese
Date of Birth
: th November,
P.O. Balipara, Sonitpur , Lake East th Road
Assam Santoshpur, Kolkata
Ph. // Extn: o Ph. , ,
Wife: Working As Primary Teacher At Assam Valley School
: G Valid Till : //
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