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<pre>Array ( [var] => cut_url ) </pre> Resume for Sophie P. for Administrative / Clerical / Support / Retail in Hastings, United Kingdom. Search More Resumes for Administrative / Clerical / Support on #CMM6GFJ4W

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Resume for Sophie P. for Administrative / Clerical / Support / Retail in Hastings, United Kingdom

Occupation: Administrative / Clerical / Support Industry: Retail
Country: United Kingdom City: Hastings
State: East Sussex ZIP: TN35 5NE

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Fashion Administration Assistant Childrensalon Ltd November
Summary of responsibilities:
• I started as a stock assistant, picking and packing orders and getting to know the products that we sold and learning
how the stock was controlled from delivery to storage in the warehouse. I still get involved with order packing during
busy holiday periods.
• I then moved into customer service for a brief period of training which enabled me to help our global customer base.
This involved answering the phones, answering emails and answering our ‘Live Chat’ service with our customers. The
skills I learned here also included creating sales orders, taking payments, reserving orders and changing orders on the
request of the customer.
• I had expressed an interest to be involved with the buying team, so the company enabled me to do some admin work
for them. This included completing competitive shop reports, preparing the buying spreadsheet before appointments,
raising purchase orders for repeat orders and attending trade fairs to meet with suppliers and scout out new products for
the shop and website. I was then also put in charge of supplier returns which involved working closely with the buying
team to discuss any issues, and maintaining rapport with suppliers to address these issues and authorise the return of
faulty products.
• I work two days a week in the stand alone shop, which means I get to interact face to face with our customers and
understand their needs and the needs of children. I learned about shop stock control, producing the end of day reports,
the visual merchandising aspect and customer service from a different view point to being at the head office.
Understanding the needs of the customers helped me report back to the buying team about what product ranges might
be worthwhile looking into if there was a high demand for something that we didn’t sell.
• I have now moved into the Copywriting team, and do this full time at head office. I write the descriptions of all the
products using the ‘Childrensalon’ voice, which takes a lot of understanding of the brand and the values we have. I also
categorise the products on the website and list the information such as fibre content and wash care instructions. This
also involves working closely with the buying team as I have to approach each product with a complete understanding
of why our buyers have picked that piece, and why it would be something our customers would like. It is very fast
paced, and I enjoy working to meet the targets set. We stock over different brands, so I found it was the best way
of seeing a large portion of what stock was being delivered into our warehouse.
Customer Service Manager Intimates Lingerie LLP July
Summary of responsibilitiesAfter Promotion:
• Brand Manager for Hanro of Switzerland and the Maryan Beachwear Group
• Liaising with Buyers, setting up appointments, presenting the new products and writing orders
• First point of contact for customer queries by phone and through email
• Attending monthly sales meetings, where I was responsible for collating all the weekly sell through reports for our
wholesale brands to present to the directors and discuss with them
• Attending product collection meetings, partaking in workshops and staff incentive programmes, in the London office
and overseas
• Organising and managing the stands at trade shows, staff rotas, appointment diaries and sample presentation.
• Inputting orders to the manufacturers on in house databases on behalf of the customers
• Pushing sales to reach targets and meeting deadlines for orders and cut off dates
• Store visits to assess stock, organise facings and product presentation on the shop floor, and sales team liason
• Maintaining excellent customer service
Sales Office Assistant
Summary of responsibilitiesInitial Job Role:
• Pulling together sample ranges for meetings
• Responding to emails from buyers
• Opening and distributing post daily
• Collecting and running figure reports required for sales meetings weekly
• Use of the internet for online research
• Raising Sales orders, invoices and shipping orders through a variety of couriers
• Raising POs to send to the manufacturer, accepting and allocating them on arrival
Veterinary Assistant Companion Care Veterinary Surgery Jul Jul
Summary of responsibilities:
• Assisting with animal husbandry and care before, during and after clinical procedures
• Working in a team of people, excellent communication and being a team player was essential
• Writing laboratory reports on specific diagnostic methods, within set deadlines
• Maintaining stock levels, using an in house database to raise new purchase orders and send to suppliers
• Completed three short courses, one in herbal medicines, one in diabetes mellitus in pets, and one to achieve the Hills
Veterinary Nutritional Advisor VNA Level and level . A recognised qualification for all three was received
Recreation Assistant Freedom Leisure Group Nov
Summary of responsibilities:
• Poolside lifeguarding Requiring completion of the NPLQ Qualification
• Receptionist duties; coordinating the use of facilities; answering the telephone
• Hosting children’s parties in the pool and main sports hall
• Membership Selling
• Excellent hands on working knowledge of most Microsoft Office packages, particularly excel
• Experience with multiple inhouse databases, including Sage accounts, Mobi Media and a ‘BOSS’ stock
management system
• Good presentation skills using PowerPoint
• Good analytical and typing skills Circa wpm
• Good data entry speed
• Basic knowledge of Adobe Indesign and Photoshop
• Attended appointed person first aid course in March
• Completed a National Pool Lifeguard qualification in November
• Attended a Style Aware Introduction to Fashion Buying Course in June
Bexhill College
A Levels: Biology B, Chemistry C, Physics C
AS Levels: Environmental Science D, General Studies A
Independent Mathematics C Key Skills C
Thomas Peacock Community College
GCSE’s Maths A, English Literature A*, English Language A*,
Double Science Award A*A*, French A*, Sociology A,
Business Studies B, Art B, ICT C
• I regularly attend exhibitions, trade shows, catwalk shows and brand presentations within and outside of work which I
enjoy and participate in
• I have a passion for blogging, and keep a fashion and lifestyle blog online; . I have taught
myself the basics in Adobe Photoshop and Indesign and I am passionate about photography which is crucial to
constructing a well presented blog post.
• I enjoy travelling, and take opportunities to go to new countries during my annual leave where possible. I’ve visited
countries and excluding travel with work I have never visited the same place twice!
• I have held a full UK driving licence for years
• Completed the th Annual London “Moonwalk”. This is a . mile marathon, which is for breast cancer
research and walked between middnight and am. It took me months of dedicated training and was for a charity quite
close to my heart.
• Available upon request

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