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<pre>Array ( [var] => cut_url ) </pre> Resume for lorenzo P. for Coach / Trainer / Retail in Nottingham, United Kingdom. Search More Resumes for Coach / Trainer on Resumark.com #TJCK8IPPH
 

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Resume for lorenzo P. for Coach / Trainer / Retail in Nottingham, United Kingdom




Occupation: Coach / Trainer Industry: Retail
Country: United Kingdom City: Nottingham
State: Nottinghamshire ZIP: NG1 1QF



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Lorenzo P.
Apt. Weekday Cross Pilcher Gate Nottingham NG QF
Mobile: Email:
A highly experienced Human Resources and Development Professional with a proven track
record of success in delivering strategic initiatives for retail management, telesales and field sales
personnel throughout the U.K. and Italy. Communicative and consultative with well developed
relationship management skills. Experienced in working under pressure to manage challenging and
commercially sensitive situations. An effective coach with expertise in counselling and enthusiast
facilitator of learning events. Enables others to fulfil their potential and creates a work environment
where individual skills and creative talents can be best expressed.
KEY SKILLS & ACHIEVEMENTS
Team Leadership Respected by and supportive towards colleagues as a member of the Italian
Executive Team. Sets a professional example by fostering a caring, facilitating and coaching
management style; developed more competent, focused, empowered and enabled individuals and
teams; improved the skills, competencies and confidence of others to take responsibility to optimise
performance and respond optimistically to change.
Communication Demonstrates the ability to listen to capture information and quickly creates a
rapport when communicating, negotiating and providing clarity. Presents ideas with energy and
enthusiasm to obtain the appropriate level of support to achieve results with a positive outcome.
Customer Focus Built close working partnerships across the business with the Executive Team,
Retail Managers, support functions, customers and external organisations – especially where
dependencies existed. Proactive in sharing best practice, knowledge and experience.
Commercial Proven commercial acumen with a good understanding and knowledge of finance
and budgets within a niche business. Reduced costs and improved efficiencies without
compromising on productivity, customer care or quality.
Delivering Results & Continuous Improvement Delivers innovative results by actively looking for
opportunities to improve the process, quality and performance within own job role and that of the
team.
Strategic Planning & Project Management – Confident and determined when planning and co
ordinating the use of resources often within budgetary and time restraints. Contributed to the
strategic direction of the business. Restructured areas of the Retail chain business involving
evaluation, recruitment and selection programmes to reduce trading losses and associated costs.
CAREER HISTORY
Games Worksop PLC
to
Games Workshop is the world’s leading manufacturer and retailer of wargames miniatures with an
annual turnover in excess of £m. The head offices and manufacturing divisions are based in the
UK with sales businesses in the US, Germany, France, Italy, Spain, Australia, China and Japan.
Management Development Consultant Nottingham
to
Supported the development of new managers for every part of the worldwide business, as a result of
the years succession plans and their yearly reviews. The focus was on increasing individual
behavioural selfawareness, promoting improvement changes and all the time maintaining the
individual responsibility over own development.
The role included:
Onetoone coaching sessions with managers, specifically aimed at increasing selfawareness of
own behaviours, planning and implementing personal development changes to improve performance
at work or for future responsibilities.
Creation, management and delivery of group learning events
Counsel and networking promotion between people development professionals within the company
worldwide
Facilitation of training sessions with groups at all levels, especially regarding company culture
Regional Manager Rome to
Responsibility over the turnover and profitability of stores of the Italian Retail chain. Also during the
period retained responsibility over the training for new and future store managers.
The role included:
Supporting, training and coaching the store managers.
Setting and monitoring stores achievements and KPIs.
Creation, management and delivery of the Training program for new store managers.
Personnel and Development Manager Rome to
Member of the Games Workshop Italian Executive team with responsibility over personnel
administration, recruitment and development. The Italian branch passed from employees to
during the period, managing the sales in Italy through the three different channels: retail stores,
Direct Sales and Trade Sales to independent stockists.
The role included:
Creation, management and delivery of the Retail Training program for new store managers and sales
and product training for independent stockists.
Management of recruitment process, creation of Job Descriptions and induction programs at all
levels.
Responsibility over employee contracts, disciplinary procedures, wages calculation.
As member of the executive team, participated to the creation of the years and yearly sales plan,
together with its quarterly reviews.
Together with General Manager and Finance Manager, planned and implemented relocation of the
Italian business headquarters from Nottingham to Rome, in ; the operation relocated
employees and employed new.
Responsible of Health & Safety in work places compliance with regulations.
Senior Store Manager Italy to
Responsible for the results and management of a store and its team of two to four people. Also
managed the training of new store managers.
Shop Assistant U.K. and Milan
to
Trade Telesales Operative Nottingham to
PROFESSIONAL QUALIFICATIONS, EDUCATION AND DEVELOPMENT
Currently parttime student of Master in Human Resources Management at Nottingham Trent
University, year . This would eventually provide the level of Knowledge required for CIPD
Chartered membership.
Qualified FiroB and MBTI practitioner
Masters in Italian Personnel Administration – IPSOA an Italian school specialising in Masters for
managers.
Management and personal skills courses: Train the Trainer, Strategy & Planning, Presentation Skills,
How Businesses Operate, Finance & Budgeting, Managing Performance and Project Management.
High school professional qualification: Surveyor Diploma
Computer Literate: Microsoft Office Suite including Word, Excel, PowerPoint, Outlook.
Personal Data
Languages: Italian, English, Spanish and German
Interests: Cooking, Reading, History, Drawing, Miniature modelling.

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