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Maryann T. MehlingWilson
Objective Summary: A management professional with skills in the fields of writing, public speaking, presentations, customer service, safety, work processes, human relations, problem analysis and computers. I have nine years&; retail management experience with two safety awards and projects with results wholly adopted by the company.
Purdue University, August to May BA Technical writing with Psychology, Mathematics, and Electrical Engineering.
Ball State University, September to August no degree Majors were mathematics and Ballet Ball State University Ballet Company. Performed on stage for fifteen years. ages to
Purdue University Statewide Tech, August to December, . Computer, Electrical, Electronic and Supervision Technology Training.
Kroger Management Training
Kroger Central Division: Management Development Training Phase One. March , to June , .
Management Development Training Phase Two, June , to March , .
Kroger comanager, June , to, comanager. Cultivated positive work environments in assigned stores. Coached and encouraged staff to accomplish daily operational goals through their personal contribution to the problem solving process. Edited and contributed to the Zone newsletter. Formulated an improved work flow processes. Conceptualized, assembled, engineered and presented projects that were adopted for division wide use. Designed a library of resources for management teams. Developed and maintained a system to improve scan rates on front end to % or better. Changed safety culture in three stores for the better. Proficient in Microsoft Word, PowerPoint, Publisher, Excel, and Outlook. Awarded two safety awards. Achieved division wide recognition for presentation, written and oral skills.
Kroger/Castleton Corporate, March , to June , . Management Development Training. A learning experience designed to empower the individual to appreciate and utilize the store unit&;s component parts. Emphasized Teamwork and working individually. Received theory and practical experience in Grocery/Drug/GM, Perishables Meat, Produce, Floral, Natural Foods, Deli, and Bakery, Fuel Center, Shrink, Technology, Customer Service, Front Office, and Receiving Departments to understand their function, duties, expectations, and the unit hierarchy. Improved leadership style green, oral, written and presentation communication skills. Participated in exercises designed to demonstrate and utilize problemsolving skills. PowerPoint expertise. Achieved outstanding marks and recognition completing the program.
Kroger/Avon February, to February, . FES Front End Supervisor Managed cashiers and baggers. Set goals for cashiers&; ELMS scores. Trained new staff. Coached a safe staff. Devised an unique customer service method to meet the customer demands for specific product knowledge by adapting current food magazine resources and specific and detailed knowledge of store product and location to suggestively sell more products. Achieved a positive work environment which encouraged individual customer service excellence and Teamwork.
Kroger/Avon to January, . Customer Service, File maintenance clerk, Cash and Back office clerk. Gained knowledge in technology systems: Telzon scanner, mainframe and software, Verisign and CAO computer aided ordering, ESTP sign production. Received training in cash office accounting procedures. Maintained price and stock integrity through Tag, Signs, file maintenance, audits and CAO. Implemented file maintenance system to eliminate unnecessary tags, saving printing costs and manpower. Achieved mastery of Front End skills and duties, related store technology and software.
Kroger/Payless Cross Street. to . Cashier¸ Fuel center cashier, Uscan Operator selfcheck and customer service desk. Acquired Cashier skills. Learned paperwork and departments&; work flow. Attained proficiency in Back Office and Radiant Systems Fuel Center Software. Utilized various money systems, effective phone skills, effective written and oral communication skills. Improvised an ability to manage and deal successfully with operating to checkouts simultaneously in selfcheckout and Fuel center scenarios. Achieved Customer Service awards.
Daydream a newsletter October March . Updated writing and editing skills. Learned layout, graphics in Microsoft Publisher and Word. Expanded research and project management capabilities, increased attention to detail. Developed theme and content for stories, essays, and a variety of short works. Accomplished readership of all store members each store in which I worked.
Blacsnake Enterprises, Inc.: to . Corporate Secretary. Prepared corporation documents. Recorded board minutes. Researched contacts and letters. Assisted CEO. Set up office and office flow.
Roadway Global Air: to . Agreement Input Project Clerk. Received / organized agreement data. Repaired errors in client information. Corrected training materials. Analyzed and documented materials against procedures and policy. Collaborated with accounting analysts team to resolve billing conflicts. Resolved database duplication and relational connections. Gained Excel / Access / Shipping Industry specialized software experience. Applied SPC procedural checks.
Kolhls Anderson, IN to . Sales Associate Cashier. NCR case register. Security training. Recovery and housekeeping. Use of Credit Card hardware and systems .
Pitney Bowes Management Services: to . Mail Team Leader Mail Center Management. Trained as a team leader. Expedited Airborne, Federal Express, DHL and international deliveries. Performed Document logging and delivery on several routes with memorization of over names. Entrusted with Dow Elanco intellectual property. Computer mail management accounting software. Vacation replacement for various corporate mail routes.
Pitney Bowes Management Service Assignment: to . Xerox and Kodak programmer for copies, mailings, and deliveries.
Banc One Assignment: to Special project person. Compared banking and mortgage documents using Netware with of database identifications. Used SPCquality control. Worked in secured Windows environment with banking software and database to compile statistical reports. Established querying procedures. Assigned bar code identification.
American Trucking Specialist and Cross Con Terminals of Indianapolis Assignment: to . Account Receivables. Mainframe telecommunications to PC. Learned transportation industry abbreviations and routing. Produced manifests in WordPerfect. Tracked shipments through mainframe telecommunications on railways and trucking containers. Oracle and Rhumba experience in AS Environment.
Pitney Bowes Management Services Dow Elanco: to . Mailcenter management services. Expedited mail on site. Effective phone skills. Prepared domestic and foreign mail in foreign languages.
Independent Consulting, Tutoring and Research August , to February , . Studied Federal Emergency Management Program. Studied Lambda Calculus, classical notation of computer science languages. Produced Lambda Calculus Study Aid for programming. Project design of a badge to be used for a Hospital Fund Raiser. Designed personal library database for in Access. Size is approximately three thousand books with an identifying system in place.
Bedding Experts, Indianapolis, IN Secretary, Office Manager, Systems Analyst: May , to August , . Set up new office and systems. Recommended / installed Microsoft Word, Publish IT, and QuickBooks. Designed tracking and routing systems in Lotus. Composed an Employee training handbook. Recovered and partitioned office computer drive for systems. Designed new office forms. Tutored in Lotus , WordPerfect, Word, Publish It, Fax, IBM, DOS Systems.
Meeting/Conference/Procedural Handbook Free Lance Writing: June, to May . Compiled a Trade Show handbook using Symphony. Produced Handouts for the "International Convention for React Volunteers First". Tutored Adults in software.
Certified Substitute Teacher Anderson School System: January , to April ,. Substituted grades K, flexile assignments, all areas, all schools in Anderson system.
Administrative Assistant Michigan Nursery and Landscape Association formerly Michigan Association of Nurseryman, Inc.: October , to February , . Secretary, Receptionist. Set up conventions and seminars. Updated and converted years of testing and certification of Michigan Certified Nurseryman program, developing a new publication market.
Maternal and Domestic Engineer: December to October , . Money manager / investor. Designed investor forms. Enhanced Typist, DbaseII, Microsoft Word, WordStar, Lotus , Symphony skills. Formulated household cleansers / cosmetics items. Supervised construction of a x foot addition and remodel. Managed rental property. Wrote ad copy. Art Lady, Cub Scouts, Room Mother. Soccer Coach. Mathematics and Phonetics tutor.
Office Manager/Public Relations A.A.W.C.W., Inc.: May to December . Arranged multimedia press conferences, Ad layouts and copy. Maintained documents and recruitment on IBM PC.
ForemanInTraining Oldsmobile Division, General Motors Corporation: January , to April , . Completed year&;s Supervision training in ninety days. Specialized in vacation replacement. Supervised Plastics and Metal manufacturing. Scheduled manpower and parts.
Sales Clerk for Christmas Season L.S. Ayres of Indianapolis Costume Jewelry Department: November , to January , . NCR registers, inventory control, display, stock, sales.
Chemistry Librarian Purdue University: September to December . Research assistant for graduate students.
Inland Fisher Guide Guide Division General Motors Corporation, Blueprint Operator: June to August and June to August . Collaborated to eliminate a six month backlog in thirty days. Mastered six work stations within five days. Wrote "New employee" training/handbook.
Traveling and relocation is not an issue.
Proficient with Microsoft Office and .