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William J. W.
Ashcom Drive Cell:
Downingtown, PA Home:
Senior IT and Project Management leader
with years of experience in Retail. Extensive, full lifecycle
project management experience in system development and implementation.
Wideranging functional experience, including Marketing, Supply Chain,
Web Technologies, Call Center and Information Technology. Exceptional
leadership, presentation, communication and relationship skills; enjoy
challenging projects and celebrating successes. Experienced
in managing large scale projects and project teams ranging from SAP
BW, Data Warehousing, HR systems to website and intranet development
and architecture. Areas of expertise include:
Process and Systems Management
Creative Problem Solving
PMP Project Management Methodology
Complex Project Management
Wawa, PA –
Senior. IT Project and Engagement
Manager, HR and Web Systems –
Managed team of Wawa associates and
contractors who provided support to all Human Resources and web systems,
including HRIS benefits, retirement, and payroll applications, Risk
Management Information Systems RMIS, and the company website Wawa.com
and Intranet site Mywawa Associate Portal.
Developed web based store
level self service ticketing system for store related issues. New system
eliminated the need for three additional headcount in the Wawa Call
Center to support call volumes and saved approximately , hours annually
at store level.
Created new governance and
SOP models and developed new internal processes to support all HR systems.
Complete overhaul design and
launch of new Wawa.com website in , which resulted in generating,
to date, over $ million in additional revenue during the two years
of operation of the redesigned site.
Redesigned Mywawa Associate
Portal from an informationonly portal to a fully interactive business
application, allowing for the creation and delivery of multiple applications
designed to automate store associate training, management of store associates,
recognition of store associates, and reporting of routine store equipment
and ordering issues.
Reorganized and crosstrained
existing team members to improve support for business clients and eliminate
one single point of knowledge.
As IT Project Lead for replacement
of legacy HRIS system, acted as IT liaison to project sponsors and senior
management teams. Worked in cooperation with outside consultants
and vendors to assess needs, recommend options, gather business requirements,
and create functional and technical specifications. Developed
project plan for work streams, and managed project team for conversion
IT Project Manager
– SAP BW Implementation
IT Lead and Project Manager for SAP Retail
Conversion Project responsible for BW Business Warehouse project work
stream. Managed team of Wawa associates and SAP contractors.
Implemented SAP BW Data Warehousing systems for Wawa, Inc.
Led development of SAP BW
system to handle all retail transactions, financial transactions and
Market Basket information, including development of all BW cubes and
Documented reporting requirements
and developed over new reports.
Facilitated delivery of all
new store level financial reports to store management via SAP Portal
on the Mywawa Associate Portal.
Performed as BW Project liaison
to project sponsors on senior management team.
Converted all historical information
in existing data warehouse into new consolidated BW data warehouse.
William J. W.
Project resulted in systems
which were able to track real time sales information; track shrink and
spoilage to item level, thus saving the company annually approximately
$ million dollars in improved inventory management; and item tracking
at store level, thus facilitating automated forecasting and replenishment.
IT Project Manager, Call Center/Data
Managed team of five Wawa associates
and consultants to consolidate multiple call ticketing systems into
one centralized reporting system, Applix, thus eliminating need to support
multiple redundant systems. Responsible for all of Data Warehousing
system for Wawa. Acted as liaison between the Wawa Call Center
and the IT department.
Facilitated development of
data warehouse requirements and functional and technical specifications
by working crossfunctionally with multiple stakeholders across multiple
Provided sales and shipment
information along with budgetary information by providing department
analysts with data cubes and reports.
Developed three terabyte data
warehouse containing over years of sales history, including weekly,
daily, daypart, hourly and minute snapshots.
Consolidated and redesigned
Wawa's call ticketing system from separate systems into integrated
platform. Allowed automated routing of tickets throughout Wawa.
Reduced support staff by two associates by consolidating systems.
Supply Chain Information Project Manager
Led project team to develop and implement
Customer Activated Terminals CAT, which allowed touch screen ordering
system for all foodservice items in all Wawa stores. Performed as liaison
between IT and Marketing teams in menu and screen designs.
Project Manager for store
implementation of CAT system by analyzing store needs for hardware,
and developing system specifications and design support models
Designed initial CAT screens
and implemented store pilot to measure associate and customer acceptance.
Sourced and selected hardware,
designed several store layouts to handle new technical equipment.
Executed rollout of system
to all Wawa locations over stores.
Increased foodservice revenues
by $ million annually, decreased customer turnaround time by one minute
and reduced store level labor by hours a week.
Marketing Information Manager
Performed as IT Liaison for the Marketing
Department, responsible for all technology related projects to support
Wawa Marketing Department.
Creating budgeting system
for Category Managers to create yearly product budgets.
Implemented Wawa Trade Show
survey system to gather manager feedback and register special Trade
Developed Data Warehousing
requirements for sales data during the bar code scanning conversion
Responsible for development and maintenance
of SPAN asset management system and other corporate technical systems.
Enhanced store menu systems
added new operational systems and reports.
Provided technical support
for pricing and store reporting systems.
Developed reports and as primary
IT lead for SPAN asset management system which allowed greater control
of vendor billing
Member of project teams which
upgraded Dairy inventory and order systems.
and PMP Certification in progress,
ESI International George
Washington University, Washington, D.C., / Present
Bachelor of Science, Business
Administration minor in Management Information Systems,
Widener University, Chester,