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in Logistics and Customer Service.
From // till present
Yusuf A. Alghanim & Sons Company:
Fleet Controller with the
Managing a fleet
of trucks and a team of technicians, labors, and drivers in the
process of delivering electrical appliances.
Leading the team
members & influencing them to follow the organizational procedures
to maintain a good image of the organization.
different departments to proceed in handling the customers’ needs.
Following up with
the trucks and solving any related problems.
and training sessions to improve the performance.
reports and presentations to the senior management and maintaining organized
records for all administrative matters.
Effective // I was
promoted as Quality Controller
in which I shared in:
goods by %.
controlling minor repairing activities.
to insurance and liaison between different stakeholders.
Solving any Quality
to // in Kuwait
Dar AlDabbous Engineering Consultants:
with the following duties:
administrative support by preparing reports & handling information
project document control data base.
tasks such as preparing correspondence, scheduling meetings, recording
notes and summarizing minutes of meetings, answering phone calls and
following up emails & fax.
Preparing the employees´
salary sheets and sending them to the head office.
From // to //
The Egyptian Company for Mobile ServicesMobinil:
Customer Center Senior Representative
with the following duties:
Working as a StockKeeper
in respect of organizing and securing the storage area, monitoring the
merchandising items to be sold, sending replenishment requests to the
main warehouse and making physical count periodically.
Working as SeniorCashier
regarding collecting cash from customers, ensuring that each employee
adjusts his/her balance correctly by the shift closing, sending the
money collected to the bank through the courier and preparing daily
reports needed by the finance department after reconciliation.
Acting as TeamLeader
in handling customers’ complaints, selling products & services,
maintaining customer satisfaction and coordinating with the SeniorCashier
to close the shift properly.
Assigned as Visual
Merchandising Agent in respect of displaying the handsets and accessories
in the shop and maintaining the appearance of the company’s merchandising
Assisting the shop
Manager & coordinating with different departments in the process
of opening a new branch, in addition to be in charge in his absence.
Faculty of Commerce
English Section – Alexandria University:
Bachelor degree / Accounting Major.
Primary, Preparatory and Secondary education.
base resulted in saving of working hours / week.
Minor Repairs Project
resulted in average saving of K.D / month.
New archiving system
resulted in saving of working hrs / week.
Spare parts’ handling
process resulted in saving of hrs / trip.
browsing the internet.
BSCS – Business
Support and Control System.
Gateway application, Etopup, Easygo Ferma, and Alo Ferma.
SAP Logon System
Applications and Products.
Courses & Trainings:
Selling value added
service – Mobinil .
Forgery Documents Security Awareness–
Central Bank of Egypt .
Teams at work –
for Non Accountant– AUK – .
Award in Team Leading
– ILM – .
Awareness White belt .
Name: Ahmed Ali
Date of Birth:
/ / .
Phone: Egypt +
, Kuwait + .
E Mail: .