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MANAGER with a demonstrated track record of achieving results within varied roles and business sectors, requiring exacting levels of competence delivered within stringent time constraints. Energetic leader with business insight and understanding, who through a collaborative and supportive approach motivates team and colleagues to achieve. Driven by the desire to succeed never compromising team morale. Seeking a challenging position in a commercial or public environment with opportunities for continued development.
* Project Management: meticulous planning and foresight result in a quality delivery achieved through superior performance.
* lem Solving/Analysis: logical, structured, detailed approach adopted ensures
effective problem and issue resolution.
* Communication: adept across level communicator who translates company vision and project purpose with clarity and precision.
Contractor June Present
Security consultant, carrying out security surveys on various types of buildings or properties. The surveys or risk assessments vary from Banks, to Cash in Transit companies, ATM Automated Teller Machine to private properties.
Loomis UK Ltd
, employees, the company provides efficient and highly secure cash collection, delivery services and cash processing, T/ . billion
Global Loss Prevention Manager
Key member of the European risk management controlling audit programmes, functions, reports and databases. Responded to issues relating to the programme from all management levels including Board.
* Devised and delivered revised database management system for the business, training users across Europe. Produced enhanced reports and information up to Board level.
* Successfully operated as key member of team acquiring a new business, compiling due diligence documentation and ensuring integration of an additional branches to the organisational network.
* Reduced levels of outstanding claims to a minimal number, initiating revised procedures, and rolled out across rest of organisation as best practice.
* Successfully rolled out multiple health and safety, risk assessments and cash projects across Europe and the US. Standards were adopted and are in use to date.
* Introduced a new component to the existing security audit was rolled out globally.
Performance commended by management.
* Participated in crossfunctional project teams, created a housekeeping section for internal audits, and developed a Health and Safety Audit for the UK and Fire Risk Assessment for Europe. Process & procedure mapping.
* Promoted Risk Management and delivered training modules in addition to production of comprehensive management reports and business analysis.
* Successfully recruited, developed and managed teams, supporting the strategic vision of the company and enhancing personal performance.
, employees, the company provides Telecommunications solutions, T/O million
Order Management Team Leader
Oversaw the order processing for engineering services to commercial or residential customers on both single and multisites. reports
* Successfully turned around the order management team by identifying skills for each member of the team to enable the department to deliver and function at its best. Improved productivity and performance ensued.
Storm Telecom now called Wavecrest
employees. Global communications service provider offering wholesale and retail telephony services using conventional circuitswitched and Internet. T/O million
Senior Order Management Executive
Managed the order process ensuring high standard of customer service delivered by the team of temporary customer service staff developed during employment with Storm Telecom.
* Implemented procedures for turnround of Sales Orders for Voice Traffic and Optical customers.
* Successfully upgraded the system database with IT Support.
* Trained US and European staff in database applications.
Primus Telecom UK
* Achieved % retention of managed customers through ensuring excellent customer service delivery and ensuring clients dealt with in a professional manner.
* Successfully developed and implemented ISO procedures and training records
EDUCATION AND TRAINING
First Step to Management
Interpersonal and Communication Skills
How to Keep Customers
BEPC Administration, Institute of St Ursule
French mother tongue, Keeping fit & Healthy, Movies, documentaries, Socialising, Charity events, knitting