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<pre>Array ( [var] => cut_url ) </pre> Resume for Dan M. for Customer Support / Client Care / Security & Surveillance in Boston, Massachusetts. Search More Resumes for Customer Support / Client Care on #VHIQ7XCQN

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Resume for Dan M. for Customer Support / Client Care / Security & Surveillance in Boston, Massachusetts

Occupation: Customer Support / Client Care Industry: Security & Surveillance
Country: United States City: Boston
State: Massachusetts ZIP: 02131

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Dan M.       

Sherwood Street, Unit Mobile: 
Roslindale, MA Email: 

Objective & Skills 

In search of an opportunity to put my great customer service skills to use, whether in a Service Coordinator, Customer Service, Data Entry, or Technical Support role within a new environment.

Ideally, I would like to work for a Web Design and Web Development firm as I am currently in the process of completing education in web development.

  • Professional, friendly, and courteous provider of customer support / service. I have been personally requested by past customers/accounts for jobs because of the rapport I have built with them.
  • Experience in Microsoft Windows and Microsoft Office. Currently pursuing IT related degree. Motivated & eager to learn and expand job knowledge.

    Professional Experience  

    Niscayah, Inc., Woburn, MA     April – November

    Project Manager Fire & Security systems

    Work with Customer Service team to manage Niscayah customer accounts. Answer calls from multi location customers TJX companies, Borders, KFC, Sprint, etc. to arrange test, service and trouble calls. Contact Niscayah Subcontractors to negotiate service rates and schedule work needed in their areas. Enter customer & service ticket data into customer database. Manage all of the Fire Protection accounts in U.S. for the team; ensure service or maintenance is completed in a timely manner & according to NFPA code. Assist Subcontractors & customers by phone with troubleshooting & programming life safety equipment. Attend regular progress meetings with team and customers in person or via conference call. Implement ways to help Niscayah cut cost to regain revenue, as well as strategies and documentation to help subcontractors understand Niscayah Policies & expectations. 

    Protection One, Westwood, MA    October – March

    Fire & Security Alarm Technician

    Conducted fire alarm & security alarm inspections in both residential and commercial settings. Regularly performed installations and troubleshooting on fire alarm, security systems, and CCTV, DVR systems and building controls and access systems. Directly worked with customers in person and over the telephone on a daily basis. Would answer customer’s questions throughout the day, as well in emergency situations and after hour’s service calls.  

    ADT, Westwood, MA      August – October

    Fire & Security Alarm Technician

    Assigned a given number of fire inspections for the month. Contacted customers in advanced to schedule tests dates and times. Contacted fire departments to give notice of said inspection as needed. Answered any questions or issues the customers may have. Compiled written reports of inspections, noted whether buildings were up to code and/or if any repairs needed to be done. Serviced customers security alarm systems in both residential and commercial settings. 

    MitecNet, Inc., Duluth, GA     August – June

    Lead Fire Alarm Inspector

    Conducted & coordinated fire alarm inspections on various types of systems in the Metro Atlanta area. Testing performed using PDA Fire Scan™ Program. Uploaded and edited reports to Building Reports Program via website. Generated and provided customers with certificates of inspection completion. Coordinated testing schedules with building & maintenance personnel. Trained new employees on company policies. Conducted training sessions to inspection and service teams on programming, testing, & maintenance of various types of fire alarm panels. 

    Norel Fire Service Company, Waltham, MA   March – August

    Fire Alarm Technician  

    Tested, serviced, installed, and troubleshoot fire alarm systems in commercial and residential buildings in Boston & surrounding suburbs. Familiar with various types of Fire Alarm Panels i.e. Cerberus Siemens, Simplex, Notifier, FCI, Firelite, etc.. Performed Sprinkler System and Dry System Tests. Trained new employees on company policies. Trained in setup and use of Fire Scan, ™ and Building Reports Program that company incorporated. Overnight oncall duties to times a month. Assisted manager with test scheduling and personnel assignments. Arranged and communicated testing schedules with/to customers  

    Volunteer Experience 

    TechMission, Dorchester, MA      December – March

    Gaining knowledge in web based applications. Editing web page tags; anticipating involvement in the near future in a project to develop ‘Facebook’ & iPhone applications, gaining some basic knowledge in coding. 


    Bunker Hill Community College, Charlestown, MA

    Web Development  

    ITT Technical Institute, Framingham, MA   

    Electronics Program

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