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Sherwood Street, Unit
Objective & Skills
In search of an opportunity
to put my great customer service skills to use, whether in a Service
Coordinator, Customer Service, Data Entry, or Technical Support role
within a new environment.
Ideally, I would like
to work for a Web Design and Web Development firm as I am currently
in the process of completing education in web development.
and courteous provider of customer support / service. I have been personally
requested by past customers/accounts for jobs because of the rapport
I have built with them.
Experience in Microsoft
Windows and Microsoft Office. Currently pursuing IT related degree.
Motivated & eager to learn and expand job knowledge.
Niscayah, Inc., Woburn,
MA April – November
Project Manager Fire
& Security systems
Work with Customer Service
team to manage Niscayah customer accounts. Answer calls from multi location
customers TJX companies, Borders, KFC, Sprint, etc. to arrange test,
service and trouble calls. Contact Niscayah Subcontractors to negotiate
service rates and schedule work needed in their areas. Enter customer
& service ticket data into customer database. Manage all of the
Fire Protection accounts in U.S. for the team; ensure service or maintenance
is completed in a timely manner & according to NFPA code. Assist
Subcontractors & customers by phone with troubleshooting & programming
life safety equipment. Attend regular progress meetings with team and
customers in person or via conference call. Implement ways to help Niscayah
cut cost to regain revenue, as well as strategies and documentation
to help subcontractors understand Niscayah Policies & expectations.
Protection One, Westwood,
MA October – March
Fire & Security Alarm
Conducted fire alarm &
security alarm inspections in both residential and commercial settings.
Regularly performed installations and troubleshooting on fire alarm,
security systems, and CCTV, DVR systems and building controls and access
systems. Directly worked with customers in person and over the telephone
on a daily basis. Would answer customer’s questions throughout the
day, as well in emergency situations and after hour’s service calls.
ADT, Westwood, MA August
Fire & Security Alarm
Assigned a given number of
fire inspections for the month. Contacted customers in advanced to schedule
tests dates and times. Contacted fire departments to give notice of
said inspection as needed. Answered any questions or issues the customers
may have. Compiled written reports of inspections, noted whether buildings
were up to code and/or if any repairs needed to be done. Serviced customers
security alarm systems in both residential and commercial settings.
MitecNet, Inc., Duluth,
GA August – June
Fire Alarm Inspector
Conducted & coordinated
fire alarm inspections on various types of systems in the Metro Atlanta
area. Testing performed using PDA Fire Scan™ Program. Uploaded and
edited reports to Building Reports Program via website. Generated and
provided customers with certificates of inspection completion. Coordinated
testing schedules with building & maintenance personnel. Trained
new employees on company policies. Conducted training sessions to inspection
and service teams on programming, testing, & maintenance of various
types of fire alarm panels.
Fire Service Company, Waltham, MA March – August
Fire Alarm Technician
Tested, serviced, installed,
and troubleshoot fire alarm systems in commercial and residential buildings
in Boston & surrounding suburbs. Familiar with various types of
Fire Alarm Panels i.e. Cerberus Siemens, Simplex, Notifier, FCI, Firelite,
etc.. Performed Sprinkler System and Dry System Tests. Trained new
employees on company policies. Trained in setup and use of Fire Scan,
™ and Building Reports Program that company incorporated. Overnight
oncall duties to times a month. Assisted manager with test scheduling
and personnel assignments. Arranged and communicated testing schedules
MA December – March
Gaining knowledge in web based
applications. Editing web page tags; anticipating involvement in the
near future in a project to develop ‘Facebook’ & iPhone applications,
gaining some basic knowledge in coding.
Bunker Hill Community College,
ITT Technical Institute,