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Date of Birth: th January / Shepahi bagh Chartola goli st floor, UnitGa, Dhaka, Bangladesh. Contact No: +, + Email:
Career Objective · Looking forward to build a career in the airlines industry to establish myself as a service professional utilizing my training & personality to ensure that the passengers enjoy a happy and joyful journey.
Professional Experience Assurance Practice ImpressNewtex Composite Textiles Ltd. Front Desk Executive th December still now Exposure: · To manage front office communication inward / outward & activities related to front office visitors. · Answer incoming telephone call, assist caller, take massages, provide information to staff members. · Maintaining employee Attendance, Movement Register, Pool Car Requisition form, Lunch maintain, Holiday Attendance Sheet, Office decoration, Document In & Out Register information etc. · Maintain visitors check list & visiting card of the department head with the computerized data base. · To take up office administration activities as & when instructed by concerned Department Head. · Taking messages & keeping uptodate with all company contact numbers. · Followup the task of Office Assistant, Cleaner & Security Guards. Discovery Communications Ltd. Authorized Service Center of SAMSUNG & HUAWEI Customer Service Executive st January th February Exposure: · Welcoming guests, interviewees, prioritize their appointments & managing critical situation arises from huge appointments & unexpected incoming calls & interviewees. · Operate telephone switchboard to answer, screen & forward calls, providing information. · Answering phones Managing PABX system & Handling customer service operation. · Make sales & servicing offer.
· · ·
Receive payment & record receipts for services. Maintain computer database & data entry. Finding good solution of any claimed regarding any internal & external client.
Sun Life Insurance Company Ltd. Executive st May st December Exposure: · To meet prospective & potential customers. · Understand the need of the customers & explain the products & features. · Complete the Insurance & D.P.S. opening formalities & obtain all relevant documents. · Process & prepare memos, correspondence, travel vouchers, or other documents. · Report on activities & provide relevant management information. · Preparation of presentation, meeting minutes & other required documents. · May assist higher management regarding personal assistance of any work or any department for related work. · All aspects of Customer Handling. Professional Qualifications
Have successfully completed two months long "BASIC FLIGHT CABIN CREW" course held in JobsA.Com In House Training from th September, to th December, .
Covering the following subjects:
· BASIC ORIENTATION · Definition of Cabin Crew Airline Terminologies Theory of Flight Freedoms of the Air Traffic Rights Time Conversion Passengers Care & Handling Duties & Responsibilities of Flight Steward Food & Bar Service Procedures Cabin Crew&;s personal Hygiene&;s & Grooming InFlight Announcements
BASIC EMERGENCY Description of Emergency Iron Bound Rules for Facing Emergency Safety Equipments & Procedures Pressurization & TUC Dangerous Goods Regulations Fire & Fire Extinguishers First Aid Survival in Emergency situation
Level B.A Hon&;s Higher Secondary H.S.C Secondary S.S.C
Area of Study English Humanities Humanities
Name of Institution Abu Jor Gifari College, Dhaka,Bangladesh National Ideal College , Dhaka,Bangladesh Model High School, Khilgaon,Dhaka,Bangladesh
Computer Literacy · · Computer fundamental course Basic Have a good knowledge of MS Office & · · · · · · · Microsoft Word Microsoft Excel Out look Express Adobe Photoshop Microsoft Power Point
Internet explorer Emailing.
Trade Skills · · · · · Capability of learning fast & commitment to whatever responsibility entrusted to. Excellent coordination and liaison capabilities. Good team player and motivating colleagues. Ability of organizing and effective networking. Client alignment and professional integrity
Language Literacy Language Known Bangle English Hindi
Speaking Skills A A A
Writing Skills A A Nil
Understanding Skills A A A
Father&;s Name Mother&;s Name Age Height Weight Blood Group Nationality Religion Marital Status Passport No. Permanent Address Interest/ Hobby
: Md. Babul Shekh : Shefali Begum : years : "" : kg : AB+ : Bangladeshi : Islam : Single : AB : Vill : Aktira Ara, P.O. : Kanua, P.S. : Rajarhat, Dist. : Kurigram, Bangladesh. : Photography, Traveling, Chess, Reading Books, Watching Geography Channel, Public Relation & Networking etc.
Name Position Organization Address Contact No. Name Position Organization Address Contact No.
: Khondaker MansurULAlam : Additional Chief Engineer : Roads & Highways Department : BlockC, Sarak Bhaban, Ramna, Dhaka : + , + : Md. Safiual Azam : Audit & Accounts Officer : Ministry of Home Affairs Government Of the people&;s of Bangladesh : Sagun Bhagicha, Dhaka : +
I here by certify that the above particulars furnished by me are true and accurate. Tania A. Signature