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<pre>Array ( [var] => cut_url ) </pre> Resume for Bilal A. for Coach / Trainer / Staffing & Employment in Amman, Jordan. Search More Resumes for Coach / Trainer on Resumark.com #HX1CFKRTT
 

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Resume for Bilal A. for Coach / Trainer / Staffing & Employment in Amman, Jordan




Occupation: Coach / Trainer Industry: Staffing & Employment
Country: Jordan City: Amman
State: Amman ZIP:



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Bilal's Resume
November
MOBIL E: • JORDAN + • KSA +
• EMAIL
• P .O .B O X : , PO S TAL C O D E : AM M A N – JO RD AN
BILAL A.
Call Centre training & soft skills Training – Training Coordination – TNA
HRD Performance Improvement Organizational Development
OBJECTIVES
o To work in a reputable business company to further enhancing my abilities and knowledge
& contribute in HR, training and development, and organization development.
PERSONAL INFORMATION
 Nationality
Jordanian.
 National :
 Passport : J
 D & P of birth: May . , Sharjah, UAE
 Places visited:
KSA, Sudan, Egypt, Syria, Kuwait, UAE.
EXPERIENCE TRAINING HOURS
May – Present Freelance
Alliance Skillbooster
Riyadh KSA
“Training Consultant”
Alliance is a human performance development provider focusing exclusively on enhancing Customer
Experience.
Responsibilities:
Training: Identify training gap,
deliver training & coaching, and other development initiatives.
Consulting: KPIs, job description, and performance improvement.
Projects Conducted:
 Saudi Investment Bank: Customer Service training.
 SECSaudi Electricity Company: Customer Service training.
 Banque Saudi Faransi: Collection Skills training for collection dept.
 Banque Saudi Faransi: Coaching for collection department.
Banque Saudi Faransi: Develop a performance Appraisal Consulting assignment
Feb – April
CariZMa Training & Consulting
Dubai – UAE
“Training Specialist"
CariZma is one of the multinational leading companies in the field of Customer Interaction training
& Consulting Solutions.
Bilal's Resume
November
Responsibilities:
 Develop the training packages developed: EI, Team building, Customer service,
Mastering Inbound calls.
 Develop forms, templates, & excel sheets used in training projects.
 Call Quality Monitoring, Performance Evaluation.
 ROI in Training: comparison analysis.
 Competencybased assessments analysis
 Support in different training projects & after training support across GCC.
 Support in different consulting assignments in enhancing people & Org. performance.
Projects with Zain – Sudan, Call Centre training days
 Serving with Emotional Intelligence, CC agents.
 Leading with Emotional Intelligence, CC supervisors.
 Team Building workshop, employees.
 Coaching & quality monitoring – Performance Improvement, CC agents.
Projects with AlRajhi Bank, Call Centre – KSA
Capitalize on Service & Customer Relationship, trainees.
Project with Riyad Bank, Call Centre KSA
 Serving with Emotional Intelligence, + trainees.
 Quality Calibration workshop: + supervisors and team leaders.
Al Giza Al Malaky
Sharjah – UAE
Sales Representative
It's one of the famous retailer and distributor of the international herbal medicine in the UAE.
Responsibilities:
 Sell the company's products.
 Handle the customers' inbound calls and inquiries.
 Follow up the customers' orders and CRM.
PROFESSIONAL TRAINING
 March May Train the Trainer
CariZMa Calibration months
 April
Call centre foundation
CariZMa Calibration days
 April
Customer Service over the phone
CariZMa Calibration days
 Sep
Quality calibration workshop
CariZMa Calibration days
 March
Leaders of the Future
CariZMa Calibration days
 April
Corporate Sales workshop
Alliance
Calibration days
 June
Advanced customer service
Alliance
Calibration days
Nov – Jan months
Change Zone Institute
Amman – Jordan
Participating in "Developing Personality & Managerial Skills" intensive course
which includes; Self Confidence, Assertiveness, Critical Thinking, Emotional
Intelligence, Communication skills, Problem Solving, Negotiation skills, Customer
Care skills, and Conflict Management.
Bilal's Resume
November
EDUCATION
 – Jan
Yarmouk University
Irbid Jordan
B.A. Business Administration.
"With a concentration in
 HRM, and people & organizational development
GPA % Very Good
Achievements:
Graduation Research Paper: " Students Attitudes toward Dishonesty & Selfesteem"
This research paper focused on one aspect of organizational culture "Cheating", and
how it influences the process of development. This paper received appreciation from
Business School professors.
Business Development Plan:
"Processes Reengineering and Business Development Plan of AlMalaky Company"
It's a comprehensive development plan that consists of restructuring and redesigning
of all company's activities including; personnel, operations, customer services, IT, sales
and other marketing activities. It took months to accomplish.
 –
Halwan secondary school
Sharjah UAE
Tawjihi with average . %
SKILLS & ABILITIES
 Enthusiastic, Self starter & Flexible.
 Good team player, able to work under pressure

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