[var] => cut_url
<pre>Array ( [var] => cut_url ) </pre> Resume for Bilal A. for Coach / Trainer / Staffing & Employment in Amman, Jordan. Search More Resumes for Coach / Trainer on #HX1CFKRTT

Search Resumes

Post Jobs

Job Seekers:
Post Your Resume


Resume for Bilal A. for Coach / Trainer / Staffing & Employment in Amman, Jordan

Occupation: Coach / Trainer Industry: Staffing & Employment
Country: Jordan City: Amman
State: Amman ZIP:

View Complete Resume   Download Resume [
    [name] => cut_url
Share Share

< Back to search results Preview: For the complete resume and contact info please download it.

    [var] => content
    [type] => preview
    [var] => cut_url
Bilal's Resume
• P .O .B O X : , PO S TAL C O D E : AM M A N – JO RD AN
Call Centre training & soft skills Training – Training Coordination – TNA
HRD Performance Improvement Organizational Development
o To work in a reputable business company to further enhancing my abilities and knowledge
& contribute in HR, training and development, and organization development.
 Nationality
 National :
 Passport : J
 D & P of birth: May . , Sharjah, UAE
 Places visited:
KSA, Sudan, Egypt, Syria, Kuwait, UAE.
May – Present Freelance
Alliance Skillbooster
Riyadh KSA
“Training Consultant”
Alliance is a human performance development provider focusing exclusively on enhancing Customer
Training: Identify training gap,
deliver training & coaching, and other development initiatives.
Consulting: KPIs, job description, and performance improvement.
Projects Conducted:
 Saudi Investment Bank: Customer Service training.
 SECSaudi Electricity Company: Customer Service training.
 Banque Saudi Faransi: Collection Skills training for collection dept.
 Banque Saudi Faransi: Coaching for collection department.
Banque Saudi Faransi: Develop a performance Appraisal Consulting assignment
Feb – April
CariZMa Training & Consulting
Dubai – UAE
“Training Specialist"
CariZma is one of the multinational leading companies in the field of Customer Interaction training
& Consulting Solutions.
Bilal's Resume
 Develop the training packages developed: EI, Team building, Customer service,
Mastering Inbound calls.
 Develop forms, templates, & excel sheets used in training projects.
 Call Quality Monitoring, Performance Evaluation.
 ROI in Training: comparison analysis.
 Competencybased assessments analysis
 Support in different training projects & after training support across GCC.
 Support in different consulting assignments in enhancing people & Org. performance.
Projects with Zain – Sudan, Call Centre training days
 Serving with Emotional Intelligence, CC agents.
 Leading with Emotional Intelligence, CC supervisors.
 Team Building workshop, employees.
 Coaching & quality monitoring – Performance Improvement, CC agents.
Projects with AlRajhi Bank, Call Centre – KSA
Capitalize on Service & Customer Relationship, trainees.
Project with Riyad Bank, Call Centre KSA
 Serving with Emotional Intelligence, + trainees.
 Quality Calibration workshop: + supervisors and team leaders.
Al Giza Al Malaky
Sharjah – UAE
Sales Representative
It's one of the famous retailer and distributor of the international herbal medicine in the UAE.
 Sell the company's products.
 Handle the customers' inbound calls and inquiries.
 Follow up the customers' orders and CRM.
 March May Train the Trainer
CariZMa Calibration months
 April
Call centre foundation
CariZMa Calibration days
 April
Customer Service over the phone
CariZMa Calibration days
 Sep
Quality calibration workshop
CariZMa Calibration days
 March
Leaders of the Future
CariZMa Calibration days
 April
Corporate Sales workshop
Calibration days
 June
Advanced customer service
Calibration days
Nov – Jan months
Change Zone Institute
Amman – Jordan
Participating in "Developing Personality & Managerial Skills" intensive course
which includes; Self Confidence, Assertiveness, Critical Thinking, Emotional
Intelligence, Communication skills, Problem Solving, Negotiation skills, Customer
Care skills, and Conflict Management.
Bilal's Resume
 – Jan
Yarmouk University
Irbid Jordan
B.A. Business Administration.
"With a concentration in
 HRM, and people & organizational development
GPA % Very Good
Graduation Research Paper: " Students Attitudes toward Dishonesty & Selfesteem"
This research paper focused on one aspect of organizational culture "Cheating", and
how it influences the process of development. This paper received appreciation from
Business School professors.
Business Development Plan:
"Processes Reengineering and Business Development Plan of AlMalaky Company"
It's a comprehensive development plan that consists of restructuring and redesigning
of all company's activities including; personnel, operations, customer services, IT, sales
and other marketing activities. It took months to accomplish.
 –
Halwan secondary school
Sharjah UAE
Tawjihi with average . %
 Enthusiastic, Self starter & Flexible.
 Good team player, able to work under pressure

Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again