Plan, execute and support new software patches by working with customer, Tier and software
Lucent Technologies, Westford, MA
Sr. Network Support Engineer Member of Technical Staff MTS,
Analyzed and troubleshot Juniper Core and Access routers, ATM/Frame Relay/IP Core Networks, Networks
access equipments AP, VPNs & Firewall security devices LSMS and Bricks. Simulated field conditions in
a testing environment according to customer specifications. Dispatched hardware parts.
Technical Engineer Support tiers / for CSD Juniper INS, CSD Switch INS, Lucent Access Point INS
and Lucent Firewall INS products.
Developed and tested potential solutions, ranging from software patches to new equipment
Primary support for the most critical multivendor customer COX communication nationwide.
Authored, Distributed standardized processes and MOPs for Network Operations Centers.
Fusion Networks, Miami, Florida
Director of IT Infrastructure,
Managed technical infrastructure, operation and development for Fusion Networks Inc. Analyzed
information technology systems to identify threats, vulnerabilities, countermeasure, and residual risk.
Deployed and managed of the global IP backbone infrastructure for six countries. US, Mexico,
Colombia, Argentina, Brazil and Spain.
Director of IT infrastructure,
Developed global IT strategy. Provided technical and budgetary planning in design, expansion, and
implementation of enterprise WAN/LAN network infrastructure.
Developed and evaluated the RFPs for equipment, Internet access and Collocation providers.
Configured and maintained routers, switches, firewalls, domain name, email and web servers.
Authored a set of information systems security policies, processes, and procedures.
Americatel Colombia, Bogota, Colombia
Data Engineer Coordinator,
Planned and managed all networking projects, budget, configuration, installations and support. Evaluated,
purchased, configured and installed equipment.
Attended and Evaluate New alliance,Partnership and Training programs. GTE and UUNET.
Redeveloped and Redefined of Americatel Data Products portfolio. Explore new and strategic
alliances and partners programs.
Supervised ten engineers to authored, distributed and implements standardized processes,
RFPs, testing requirements, technical manuals and MOPS for network operations center.
Installed, managed and operated a Frame Relay/ATM/IP.
Conducted benchmark tests of framerelay switches and FRADs, Routers, VPNs and VoIP platform.
Analyzed, designed and deployed the Americatel Internet Backbone. Support engineer for Frame
Relay/ATM/IP Networks. Collaborated in the development of RFPs.
Acted as primary support for the most critical Internet providers.
Configured and maintained routers, switches, firewalls and domain name servers.
Supported more than dedicated Internet users.
TELECOM, Bogotá, Colombia
Research Area Engineer,
Redesigned, managed and operated the Telecom Internet Backbone, Unix/DEC servers, services, remote
access, Billing and customer support. Create the RFPs.
Installed the first Internet backbone nationwide.
Setup and Troubleshot Services, Client/Server configurations.
Supported more than dialup and dedicated users.