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<pre>Array ( [var] => cut_url ) </pre> Resume for Nena L. for HR / Recruiter / Staffing & Employment in Frisco, Texas. Search More Resumes for HR / Recruiter on Resumark.com #C7NDAM2Z8
 

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Resume for Nena L. for HR / Recruiter / Staffing & Employment in Frisco, Texas




Occupation: HR / Recruiter Industry: Staffing & Employment
Country: United States City: Frisco
State: Texas ZIP: 75034



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NENA L.
Bermuda Dunes Court • Frisco, TX • C: .. • H: .. •
SALES MANAGEMENT/BUSINESS DEVELOPMENT
Awardwinning, resultsdriven manager with years of success in directing multioffice sales teams to exceed
revenue, market share, account development, and customer satisfaction goals.
PROFESSIONAL EXPERIENCE
ASAP CALL CENTER STAFFING & CONSULTING, Texas, AZ –
Founded, managed, and grew ASAP into a highly respected, goto service for providing business expertise and
human resources advisement to companies in the staffing and call center industries.
President/Owner – Operated and promoted services to companies that were in startup and rebuilding
mode, conducting indepth operational analysis and placing experts in human capital, technology, workflow
management, and training.
• Business Growth: Built ASAP to profitability and , average billable hours weekly, within
six months of startup.
• Staff Supervision: Recruited, trained, and managed five inhouse employees with %
employee satisfaction.
• Account Development & Management: Won contracts with Fortune companies
including Countrywide Home Loans, B&E Industries, Colgate, and National Underwriters with %
customer satisfaction reported.
• Revenue Increase: Generated $. million during last six years while maintaining a %
profit margin.
• Company Startup: Developed business plan and budget, forecasted potential sales results,
identified office location, equipment, and technical needs, negotiated and set up new contracts, and
designed policies, procedures, processes, and tracking methods.
• Marketing: Designed website and created marketing materials for clients, employees, and job
fairs; developed company brand and promoted image recognition.
• Client Training Programs: Created and implemented training curricula on staffing, call center
operations, customer service, and sales.
• Staffing/HR Consulting Services: Advised clients on how to maximize the efficiency and
effectiveness of their recruitment insourcing, outsourcing, and offshore services and retention incentive
and motivation programs activities.
• Risk Reward Management: Managed projects related to economics, including budgeting and
planning.
• Call Center Management: Developed scripts, established lead generation sources, designed
sales strategies, and set and managed metrics.
• Operations Oversight: Directed all office and administrative activities including purchasing,
billing, and budgeting.
• Product Marketing: Presented and sold timekeeping software and related user training.
EMPLOYEE BRIDGE, Dallas Fort Worth, TX –
Hired to turn around and manage staffing service with seven offices including Personnel One and TeleSource
offering direct hire, temptohire, and temporary personnel.
Director of Sales – – After successfully reversing five branches from a deficit status into
profitability and closing/consolidating two others, earned promotion and continued growing and adding
major accounts.
• Business Growth: Increased revenue by % through successful crossselling of niche
businesses.
• Account Development: Won outsourcing contracts with Fortune companies, including
Henry Company, AEGON Insurance.
• Executive Liaison: Gained entry to Clevel prospects and presented customized solution
based programs.
• Staff Supervision: Provided motivating leadership and inspired a culture of empowerment
and innovation.
Continued
NENA L. PAGE TWO
PROFESSIONAL EXPERIENCE CONTINUED
Area Manager – – Recruited to manage seven profit centers in Dallas Fort Worth market
that all were underperforming and with five in deficit finances.
• Staff Supervision: Took employees who were working with no goals, instituted ambitious
objectives, provided training and leadership, and in six months led the team to achieve an average % of
goals.
• Financial Oversight: Managed business with $ million in revenues; handled full profit and
loss accountability.
• Business Turnaround: Quickly executed management strategy that reduced the number of
offices, replaced nonperforming staff with strong talent, and successfully grew the five remaining offices
to profitability.
• Operations Management: Oversaw order taking and fulfillment, customer satisfaction, payroll
adjustments, client followup, candidate placement, and billing.
TRC STAFFING, Dallas, TX –
Located in states, TRC provides traditional staffing services, professional and technical staffing, and
management services to some of the country’s leading companies.
Director of Major Accounts – – Directed the selling, executing, and managing of major
accounts, in addition to serving on the board of directors with accountability for designing major account
training.
• Revenue & Account Growth: Sold more than $ million in national accounts including
developing business with Affiliated Computer Systems, FTMortgage, and Affiliated Computer Systems
National.
• Honors: Achieved recognition as member of % Club and Regents Club .
Branch Manager – – Managed more than $ million in revenues in three office locations
placing % clerical personnel with high gross profit margins.
• Revenue Growth: Increased billed hours by more than % in less than one year.
• Business Development: Closed $ million in outsourcing business.
• Staff Supervision: Motivated, mentored, and managed five direct reports.
• Operations Management: Maintained full responsibility for sales, customer service, and
business administration.
INTERIM PERSONNEL, Dallas Fort Worth, TX –
Now Spherion Staffing Service Company information.
Area Manager – Oversaw total operations for Irving and Dallas branches with $. million annual
revenue.
• Business Development: Closed Fortune account, which generated $. million annually,
and secured business with Foster Grant, Mentor H/S, and Sealand.
• Profit Increase: Achieved % gross profit and % ROS after allocation of overhead.
• Revenue Growth: Increased revenues by % and profits by % versus prior year
and succeeded in moving branch from a deficit into profitability. Increased revenues by % versus prior
year .
• National Status: Ranked in the nation for highest sales in the fourth quarter .
• Honors: Earned such recognitions as Award of Distinction, Sales Recognition, Fiscal
Achievement, Sales Task Force, President’s Forum, and Operations Task Force.
• Advancement: Held positions as Account Executive, Client Service Manager, and Branch
Manager.
EDUCATION & PROFESSIONAL ACTIVITIES
Eastfield College, Garland, TX
Courses in Business and Liberal Arts
Ongoing professional development training in:
Sales Training, ISMS Leadership & Management Training, Management Training,
IMPACT Training Major Account Sales, Massey Sales Training, PeopleSoft Training, and
Reseller for Quest Timekeeping Software
Currently pursuing Six Sigma and Kaizen Certification
CCNG Nonprofit – Former Elected Representative for the DFW Region
• Motivate multisite teams to deliver compelling presentations, convert prospects into clients, provide
timely followup, efficiently resolve problems, and focus on customer satisfaction.
• Oversee all account management activities, including cold calls, prospect development,
relationship building, territory expansion, profit margin increase, and finance control.
• Employ superior interpersonal, leadership, and communication skills in responding to
company, employee, and client needs.
• Train team members to identify and proactively respond to customer requirements using a client
focused approach.
Demonstrate broad strengths in:

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