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<pre>Array ( [var] => cut_url ) </pre> Resume for Stephanie D. for Administrative / Clerical / Support / Telecommunications Services in Urbandale, Iowa. Search More Resumes for Administrative / Clerical / Support on Resumark.com #7EYH7CPYI
 

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Resume for Stephanie D. for Administrative / Clerical / Support / Telecommunications Services in Urbandale, Iowa




Occupation: Administrative / Clerical / Support Industry: Telecommunications Services
Country: United States City: Urbandale
State: Iowa ZIP: 50322



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Stephanie D.
Meredith Drive
Urbandale, IA
Phone:
Summary
Highly organized customer service professional with extensive knowledge and successful experience in
resolving customer issues. Background includes broad geographical knowledge and successfully
addressing and resolving customer needs. Work well both independently and in a team environment.
Well developed negotiating, problem solving and both written and verbal communications skills.
*Broad computer skills * Have met/exceeded stats/lats
*Negotiating outcomes *Investigating/resolving service issues
*Team player *Data Integrity
EXPERIENCE
IWireless, Urbandale, IA Present
Customer Service Representative
*Assist customers with billing issues
*Assist customers with plan changes
*Trouble shoot mobile devices and modem installations
*Consistently met/exceeded goals and standards of customer representative position
*Have met/exceeded performance lats
*Have trained several new employees and consistently assist in development and training
EDS, Des Moines, IA
Call Center Agent/ Team Lead
*Took inbound calls, provided technical support assistance with the Nextel blackberry
*Activate devices
*Integrating email to go to the device
*Download, installing & uninstall Blackberry desktop manager to computers.
*Consistently met/exceeded goals and standards of customer representative position.
As a team lead:
*Have trained several new employees and consistently assist in development and training.
*Required to manage the floor via the queue
*Sidebyside coaching of agents
*Take supervisor escalated calls
*Assist agents with calls
*QA evaluations for other team members
*FCR’s – Customer service surveys
*Selected for Kaizen events
*Selected as a leader for Go to Green Plan
*Assisting in the ABAY class & certify new agents as they got out of ABAY training class
Bonefish Grill, West Des Moines, IA
Server/ Administrator
*Excellent customer service skills
*Extensive menu & wine knowledge
*Fine dining service experience
*Exceptional team work skills
*Excellent abilities public speaking as we were required to do a menu presentation for each table
*Phase wine certified
*Train incoming servers and new hires
*Data entry
The Des Moines Embassy Club, Des Moines, IA
Bartender / Captain
*Opening procedures to have a full running facility.
*Planned drink specials for the month, extensive menu knowledge, closing procedures.
*Coordinate special events.
*Keeping track of members’ names, account numbers for billing, monthly inventory, weekly ordering of
liquor
*Captain duties include prepping for tableside cooking, preparing food and drinks via tableside.
Whitestone Veterinary Group, Granger, IA
Veterinary Assistant & Office Manager
*Documenting & recording medical records for billing, inventory & ordering supplies
*Documenting & turning in medication forms to the Iowa Racing & Gaming Commission.
*Logging & maintaining DEA records
*Collection of delinquent accounts via small claims court
*Overseeing the care of patients in the clinic
*Developing special diets for patients if needed
*Taking blood samples from patients for profile lab testing
*Administering I.V. & I.M. injections
*Assisting in surgery, xraying, developing xrays
*Scheduling appointments for clients
EDUCATION
Southeast Polk Junior Senior High School, Runnells, IA
High School Diploma
Des Moines Area Community College, Ankeny, IA
Liberal Arts

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