[var] => content
[type] => preview
[var] => cut_url
Sergio Eduardo ArmendarizNúñez
Andador Membrillos Col. La Tuzania Zapopan Jalisco Tel´S: Cel.Tel. Home Tel. Email:
Place And Date Of Birth: Guadalajara, Mexico
Birth Date: March / /
With Years&; Experience in Call Centers, Excellent Customer Service and Technical Support Abilities, Experience Dealing and Handling Upset Customers, And Clients. Fluent In English and Spanish Reading and Writing. Computer Proficiency in Microsoft Office and Internet Research, Strong Ability to Problem Solve and Eagerness to Assist With Technical Issues.
* Goal Oriented
* Exceptional Attendance And Punctuality,
* Top Performer
* Technical Support
* Fast Learner
* Strong Job Commitment
Customer service rep
* Handle All Customer Needs
* Complete All Company Specifications
* One Call At A Time
* Assist customers with general technical issues with tel. line
Mortgage financial analyst
* Collect Payment / Help Customers Bring Loan Current
* Help Customers Retain Or Liquidate Their Property
* Analyze And Offer Real World Solutions To Customer Needs
* Offer technical support to online account for borrowers to access
TELETECHSPRINT Occupation: Team Supervisor
*Customer service in explanations for billing statements. Technical support and programming of cell phones. Monitored quality calls and metrics based on every day work from the agents.
ARDYSS INTERNATIONAL SA. De C.V Occupation: Team Supervisor
*Authorized packages to go out from UPS, USPS, and FEDEX. Monitored quality calls and metrics for agents, time of the call and customer service. Minor tech support for client&;s website issues. On a daily basis and hands on tech support with other system issues.
IGATE GLOBAL SOLUTIONS to date Occupation: Financial Advisor
*Department of Foreclosure and Workouts. Give financial workouts to borrowers with risks of losingtheir property. Specialized in doing repayment plans, internal and government modifications if borrower&;s intentions are keeping the property or selling it. Speak to lawyers to help with the restructuring of the mortgage. Advice in filling out documentation to process modification. Take payments on a daily basis to restore mortgage debt.
Van Nuys High School Van Nuys, California
IVEI Instituto De Vanguardia E Idiomas Guadalajara, México
Diploma in Administrative Computing
Reading and writing
Going to the gym.
To achieve every goal set up on the daily work activities. Make and set a good example in and out of the work environment and foresee a good attitude with every individual.